Chamari Rajapaksha
Dubai
Summary
Experienced with customer relationship management and sales growth strategies. Utilizes effective communication and negotiation skills to drive client satisfaction and retention. Track record of achieving sales targets through strong understanding of market trends and customer needs.
Overview
5
5
years of professional experience
Work History
Senior Sales Associate
Nike
02.2023 - Current
- Oversee daily team operations to ensure productivity and quality standards are met
- Assign tasks and monitor team members' performance regularly
- Conduct team meetings to communicate goals, updates, and feedback
- Identify training needs and facilitate skill development sessions
HR Assistant
Bank of Ceylon
08.2022 - 01.2023
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
Customer service executive
Bandaranaike international airport
08.2020 - 05.2022
- Followed up customer queries to check provided solutions met expectations.
- Provided professional and helpful support to new and existing clients.
- Logged customer communications for complete service records.
Education
BBA - Business Management
LPEC
Dubai01.2023
Diploma - IT
LPEC
Sri Lanka01.2021
High School Diploma - undefined
Centre college Srilanka
Sri Lanka01.2019
Diploma - Retail Management
LTC
Sri Lanka01.2019
Skills
- Cash handling
- Customer Service
- POS Systems
- Customer complaint handling
- Customer communications
- Sales support
- Payment Processing
- Account management
- Shipping and receiving
PERSONAL DETAILS
- Nationality: Sri Lanka
- Visa status: Family Visa
Timeline
Senior Sales Associate
Nike
02.2023 - Current
HR Assistant
Bank of Ceylon
08.2022 - 01.2023
Customer service executive
Bandaranaike international airport
08.2020 - 05.2022
BBA - Business Management
LPEC
Diploma - IT
LPEC
High School Diploma - undefined
Centre college Srilanka
Diploma - Retail Management
LTC