Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Chamathaka Lakshan maligshapa koralage

Chamathaka Lakshan maligshapa koralage

Abudhabi,sri lanka

Summary

High-energy professional with proven record of focused attention and keen prioritisation skills. Reacts quickly to critical situations and follows protocols to manage high-pressure environments.

Overview

6
6
years of professional experience
14
14
years of post-secondary education

Work history

Lifeguard

zigma sport
Abu Dhabi, UaE
01.2022 - Current
  • Provided clear and concise instructions to patrons regarding safety protocols.
  • Liaised with pool management to address and rectify safety concerns promptly.
  • Built professional relationships with customers for feelings of safety and trust.
  • Identified and communicated any potential health, safety or accident risks to facility supervisor.
  • Clearly communicated establishment rules and regulations for continued compliance.
  • Informed visitors of responsibilities and unacceptable behaviour.
  • Patrolled assigned areas to maintain safe customer environments.
  • Monitored customer activity to respond quickly to emergencies.

Bar staff member

palm jumrira sofitel hotel
dubai, UAE
12.2020 - 10.2021
  • Completed end-of-day cleanup to reset bar for next day.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
  • Collected, washed and put away glassware between guests.
  • Maintained bar stocks, replenishing daily as necessary.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Refused drinks service to guests without appropriate proof of age.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Created speciality drinks according to exact customer requests and preferences.
  • Kept up-to-date on mixology trends, incorporating new techniques and ingredients into cocktail menu.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Cleared counters and disposed of waste and broken glass.
  • Worked with bar management to implement and enforce responsible drinking practices.
  • Followed food safety and hygiene requirements to protect guests.
  • Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Input orders into register, calculated bills and collected payments.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Maintained ready supply of counter-top snacks for guests.
  • Supported serving staff with fast, accurate beverage preparation.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Served guests spirits, lagers and stouts at bar.
  • Inspected customer identification to verify age against legal standards.

Sales assistant

Berriss cassino and Hotel
colombo, Sri Lanka
01.2018 - 10.2020
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Accepted card, cash and cheque payments in POS register system.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Explained establishment policies to customers and offered advice on selections.
  • Prepared invoices for customers with large orders or special sales types.
  • Identified discrepancies in stocks through regular inventory management.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Followed company procedures and guidelines for smooth retail operations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Assisted customers in locating specific items to boost satisfaction.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Demonstrated product usage and features to customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Totalled bills using maths skills and maintained accurate till count.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Promoted customer loyalty scheme at checkout.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Processed returned or exchanged items and provided refunds to customers.
  • Built lasting relationships with clients through customer service interactions.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Boosted product sales by offering selection guidance to customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Carried out active selling from initial customer greeting.
  • Built rapport with new and existing customers to boost client retention.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Maintained accurate records to track cash handling activities.
  • Tagged products quickly and accurately with price tags and stickers.
  • Received and processed product returns.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Conducted testing to diagnose system faults.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Delivered high-quality results within budget and timeframe targets.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Replenished stock and processed deliveries to maximise product availability.
  • Successfully delivered on tasks within tight deadlines.

Education

High School Diploma - passed GCE Odinar level & GCE Advanced Level

Sri Devanada college
Ambalangoda, Sri Lanka
01.2004 - 12.2016

NVQ diploma - National Vocational Quolificatio.(NVQ) level 3 quolified

National Institute of Business Manegement (NIBM)
Colombo,Sri Lanka
03.2017 - 10.2017

Skills

  • Positive learning environment
  • National Security Council protocols
  • Cardiopulmonary Resuscitation
  • Lifeguard operations
  • Customer service
  • HELP positioning
  • First aid and CPR
  • Social media marketing
  • Drinks upselling
  • Multilingual
  • Communication skills
  • Leadership
  • store Management
  • Team building
  • Accounting
  • Customer-focused
  • Time management
  • Strong communicator
  • Training and development
  • Excelent English language Cominications & writen skills
  • hindi language communication skills
  • Excelent sinhala language communication & writen skils

Languages

English
Elementary

Timeline

Lifeguard

zigma sport
01.2022 - Current

Bar staff member

palm jumrira sofitel hotel
12.2020 - 10.2021

Sales assistant

Berriss cassino and Hotel
01.2018 - 10.2020

NVQ diploma - National Vocational Quolificatio.(NVQ) level 3 quolified

National Institute of Business Manegement (NIBM)
03.2017 - 10.2017

High School Diploma - passed GCE Odinar level & GCE Advanced Level

Sri Devanada college
01.2004 - 12.2016

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Chamathaka Lakshan maligshapa koralage