Chanchal Singh
Passenger Service Agent
Sharjah,Uae
Summary
Courteous Passenger Service Agent boasting 3years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Passenger Service Agent
Sharjah aviation services
sharjah, uae
02.2019 - Current
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Managed team member schedules and work assignments.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Monitored security and maintained operational protocols.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Announced flight status updates and information about gate changes over PA system.
Customer Service Representative
jashanmal llc
al ain, uae
02.2014 - 02.2018
- Executes excellent sales floor merchandising and selling.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Arts
Delhi University
Delhi 05.2001 -
Skills
Check-in processes
Fares calculations
Baggage handling
Ticketing
Boarding gate procedures
Altia software proficiency
Employee training
Friendly service mentality
Public Announcements
Performance improvements
Timeline
Passenger Service Agent
Sharjah aviation services
02.2019 - Current
Customer Service Representative
jashanmal llc
02.2014 - 02.2018
Bachelor of Arts - Arts
Delhi University
05.2001 -