Summary
Overview
Work History
Education
Skills
Brands Worked In Past
Timeline
Generic
Chandan D Mittal

Chandan D Mittal

Dubai

Summary

Visionary business leader with over 20 years of strategic and operational excellence in the E-commerce and Food & Beverage industry, with a proven track record of building, scaling, and transforming businesses across E-commerce, Q-commerce, Food Tech, Restaurants, Cloud Kitchens, QSRs, and Catering. Recognized for leading startup incubation, brand creation, and turnaround strategies, successfully driving ventures from concept to profitability. Expertise includes full P&L ownership, unit economics optimization, and cross-functional leadership across operations, supply chain, market expansion, and digital transformation. Skilled in revitalizing underperforming operations and leading high-growth, innovation-driven initiatives. Known for aligning business strategy with execution to deliver measurable outcomes, scalable models, and customer-centric growth. Respected for entrepreneurial agility, stakeholder trust, and the ability to build resilient, future-ready businesses in fast-paced, high-growth environments. Proven partner to investors and boards, delivering sustained performance, operational excellence, and long-term enterprise value.

Overview

19
19
years of professional experience

Work History

Co-Founder

Tummy Tales Restaurant & Catering
01.2023 - Current
  • Company Overview: A highly acclaimed North Indian restaurant brand in Dubai, recognized for culinary excellence and operational scalability. Successfully expanded into a multi-format F&B enterprise, comprising two physical outlets, two cloud kitchens, and six diversified cloud-based culinary brands.
  • Maintained an exceptional Google rating of 4.7 stars from over 1,000 verified reviews.
  • Managing a multi-brand portfolio with 2 restaurants and 6 cloud kitchen brands, delivering culinary diversity and operational flexibility.
  • Achieved 4.5+ average ratings across all major aggregators including Noon, Talabat, Careem, and Deliveroo, affirming excellence in product quality, packaging, and delivery timelines.
  • Built a robust organic Instagram following of 8,000+ through strategic content, influencer collaborations, and engagement campaigns.
  • Achieved a 48% repeat guest rate, indicating high levels of brand loyalty and customer retention.
  • Engineered a best-in-class operations matrix, integrating SOPs, quality control, inventory management, and team training to drive scalable, consistent performance.
  • A highly acclaimed North Indian restaurant brand in Dubai, recognized for culinary excellence and operational scalability. Successfully expanded into a multi-format F&B enterprise, comprising two physical outlets, two cloud kitchens, and six diversified cloud-based culinary brands.

Chief Operating Officer

Yalla!Market
02.2021 - 12.2021
  • Company Overview: Dubai's fastest-growing Q-commerce grocery delivery platform, specializing in 15-minute delivery.
  • Scaled operations to 7 dark stores, executing 1,000+ daily orders.
  • Maintained $3M+ turnover with strong unit economics and low operating costs.
  • Achieved 93%+ orders delivered within 15 minutes; Delivery SLA at 90%.
  • Drove
  • Enabled 50% deliveries via electric bikes, supporting sustainable logistics.
  • Managed a 1,500+ SKU assortment with optimized inventory turnover.
  • Achieved 80% manpower utilization, improving efficiency and cost-effectiveness.
  • Dubai's fastest-growing Q-commerce grocery delivery platform, specializing in 15-minute delivery.

General Manager - Supply Chain & Operations

Swiggy (Bundl Technologies Pvt. Ltd.)
11.2015 - 11.2021
  • Company Overview: India's Leading Food Tech & E commerce Startup.
  • Managed annual business turnover of $ 207 Million.
  • Spearheaded the launch and scale-up of Swiggy Instamart, now one of India's largest Q-commerce platforms.
  • Delivered 1.1L+ daily orders, with 80% under 30 minutes and industry-leading unit economics.
  • Managed 3,000+ SKUs across multiple categories with >99% fill rates and low wastage/damages.
  • Directed 27 warehouses (12L+ sq. ft.) and 100+ dark stores, distributing 4L units/day.
  • Built and optimized mid-mile fleet of 125+ vehicles (ambient + temp-controlled).
  • Achieved best-in-industry supply chain costs, with strong 3PL partnerships and in-house warehousing models.
  • Awarded: Team Awesome Award (2020-21) for operational excellence.
  • India's Leading Food Tech & E commerce Startup.

Associate Regional Manager (West)

Costa Coffee - Devyani International Ltd.
11.2014 - 11.2015
  • Revitalized a loss-making region of 17 cafes with INR 10 Cr annual revenue by improving profitability and operational efficiency.
  • Increased SSSG by 5% and SSTG by 8% through targeted sales initiatives.
  • Reduced operational losses by 50% by optimizing store-level efficiency and exiting non-performing outlets.
  • Led Sales, Operations, Marketing, and Expansion across the West region.
  • Drove regional business planning and localized marketing strategies to boost growth.

Head of Operations

Mad Over Donuts - Himesh Foods Pvt. Ltd.
02.2012 - 11.2014
  • Led operations for 32 stores generating INR 36 Cr annually, accounting for 65% of company revenue.
  • Expanded retail presence from 15 to 32 stores spread across 4 regions.
  • Delivered 10% EBITDA and managed overall regional performance.
  • Achieved INR 23 Lac in single-day sales on Donut Day - 3X average daily revenue.
  • Launched the Beverage category, driving +8% incremental revenue.
  • Conceptualized and rolled out 100 sq. ft. MOD kiosks for small-format expansion.
  • Key Achievement: Youngest Head Of Department, led strategic expansion, BTL marketing, and NPD.

Manager Food & Beverage

Café Coffee Day - Amalgamated Bean Coffee Trading Ltd.
05.2006 - 02.2012
  • Got opportunity to manage & scale Food & Beverage Supply Chain across length of breadth of India at various regional and national profiles.
  • Have been instrumental in launching first in business
    concepts like Inflight sale, Airport Lounge, Airport Kiosk’s, Live kitchens & Small format stores.
  • Youngest F & B Manager in the group.
  • With best in class outsourcing cost (COGS) in country, headed outsourcing of Bakery & Confectionery
    product, Dairy products, Chocolates, Etc. for 100+ cafes spread over 20 cities clocking a revenue of INR 40cr.
  • Successfully developed supplier network across India for T1, T2 & T3 cities.
  • Trained over 300 team members in specialty coffee (Barista)..

Education

Hotel Management

AMIHM & AHLA
Mumbai, India
05-2004

Skills

  • Entrepreneurial leadership
  • Strategic Visionary
  • Budget planning
  • Sales growth
  • Process improvement
  • Operations Management
  • Problem Solving
  • Launching new business initiatives
  • Business growth strategies
  • Marketing & Brand Strategy
  • Nurturing Talent & Leadership

Brands Worked In Past

  • India's largest Coffee Cafe Chain
  • A QSR of branded donuts
  • World Renowned Coffee & food Chain
  • India's Leading Food Tech Company
  • Dubai's fastest grocery delivery

Timeline

Co-Founder

Tummy Tales Restaurant & Catering
01.2023 - Current

Chief Operating Officer

Yalla!Market
02.2021 - 12.2021

General Manager - Supply Chain & Operations

Swiggy (Bundl Technologies Pvt. Ltd.)
11.2015 - 11.2021

Associate Regional Manager (West)

Costa Coffee - Devyani International Ltd.
11.2014 - 11.2015

Head of Operations

Mad Over Donuts - Himesh Foods Pvt. Ltd.
02.2012 - 11.2014

Manager Food & Beverage

Café Coffee Day - Amalgamated Bean Coffee Trading Ltd.
05.2006 - 02.2012

Hotel Management

AMIHM & AHLA

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