Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
VISA STATUS
Work Availability
Interests
Timeline
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CHANDANA GATTU

CHANDANA GATTU

Business Operations Analyst

Summary

Results-driven Business Operations Analyst with proven expertise in process optimization, compliance, quality management, and data-driven decision-making . Skilled in audits, performance reporting, and training , with a strong ability to collaborate with global teams, streamline operations, and deliver measurable improvements . Adept at turning complex data into actionable insights and fostering a culture of continuous improvement .

Overview

7
7
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Business Operations Analyst / Quality & Compliance

Accenture
08.2022 - 07.2025
  • Spearheaded training sessions for 30+ employees , simplifying complex regulations into clear, actionable policies and driving a measurable increase in compliance awareness .
  • Conducted comprehensive process audits , ensuring 100% adherence to company policies and regulatory standards, while maintaining meticulous documentation.
  • Led root cause analysis with cross-functional teams, implementing corrective actions that reduced operational errors by 20% .
  • Optimized onboarding by collaborating with global teams to design and operationalized a quality program , ensuring consistency and faster integration for 50+ new hires .
  • Delivered impactful WBR, MBR, and QBR decks to clients and leadership, transforming complex data into clear insights and actionable recommendations .
  • Streamlined operations by introducing new procedures that shortened completion times by 10% and decreased failure rates.
  • Partnered strategically with operations to embed compliance requirements into new processes, enabling proactive risk management.
  • Provided coaching and mentoring , strengthening team performance standards and fostering a culture of continuous improvement .

Policy & Risk Analyst / Escalations Specialist

Accenture
06.2018 - 08.2022
  • Company Overview: accenture
  • Managed end-to-end resolution of high-severity escalations , investigating complex cases of policy violations and fraud to safeguard company standards.
  • Developed and implemented new content moderation policies , ensuring compliance with industry standards and effectively communicating changes across teams .
  • Trained and mentored policy evaluators , enhancing their knowledge and driving consistent application of compliance guidelines .
  • Mediated and resolved user disputes , applying strong interpersonal and negotiation skills to successfully de-escalate sensitive situations.
  • Created and distributed policy updates and educational materials via digital channels, ensuring clarity, alignment, and awareness across departments.
  • Collaborated with cross-functional teams to align policy changes with operational goals, enabling smooth adoption and minimal disruption .
  • Analyzed escalation data to identify patterns and emerging risks , providing data-driven recommendations for strategic policy improvements.
  • Partnered with operational teams to embed policy and compliance requirements into new processes, ensuring proactive risk mitigation.

Education

MBA - Human Resource Management

Jaipur National University
Jaipur, India
01.2022

Skills

Process Optimization & Root Cause Analysis

Accomplishments

  • Encore Award 2023 – Recognized for outstanding performance and contributions.

Software

Data Analysis & Visualization: MS Excel (Pivot Tables, VLOOKUP), Power BI, Tableau

Process & Quality Management: Lean Six Sigma (Yellow/Green Belt), SharePoint

Document & Collaboration: MS Office Suite, Google Workspace (Docs, Sheets, Slides)

Communication / Reporting: Zoom, Microsoft Teams, Outlook

Certification

Certificate of Completion on HR Management Assessment from LearnTube | January 17th 2025

VISA STATUS

Dubai Visit Visa : Valid up to Oct 15th 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Social work

Sports / Fitness / Wellness Activities

Reading & Professional Development

Timeline

Business Operations Analyst / Quality & Compliance

Accenture
08.2022 - 07.2025

Policy & Risk Analyst / Escalations Specialist

Accenture
06.2018 - 08.2022

MBA - Human Resource Management

Jaipur National University
CHANDANA GATTUBusiness Operations Analyst