Chandrakant Laur
Bulandshahr
Summary
Highly experienced Sr. ServiceNow Consultant with a proven track record in financial services and IT consulting industries. Expertise in JavaScript and AngularJS within the ServiceNow environment, showcasing deep technical knowledge. Holds a Bachelor of Technology in Computer Science and Engineering from Vellore Institute of Technology. Over five years of practical experience refining skills to address complex challenges, improve customer satisfaction, and contribute to operational excellence. Career characterized by a continuous drive for perfection and a deep-seated passion for innovation, known for steadfast dedication to achieving outstanding outcomes. Makes a valuable contribution to any project or team by consistently delivering above and beyond expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior ServiceNow Developer
Core42
07.2024 - Current
- Spearheaded cutting-edge enhancements in Enterprise Service Catalog (ESC) and Human Resources Service Delivery (HRSD), along with vital module improvements.
- Led end-to-end ServiceNow upgrade initiatives, ensuring seamless transitions and platform enhancements.
- Innovated offboarding processes within HRSD, streamlining the employee exit experience.
- Developed custom applications and portals, boosting user engagement and operational efficiency.
- Orchestrated multiple ServiceNow integrations, augmenting system interoperability and data exchange.
- Configured the entire Customer Service Management (CSM) module, elevating client support capabilities.
- Created bespoke applications to meet unique business requirements, enhancing organizational efficiency and productivity.
- Built and customized the Employee Center portal from scratch, implementing extensive personalizations.
- Provided expert technical support and problem-solving for ServiceNow users and stakeholders.
- Performed code reviews and promoted best practices in ServiceNow development and configuration.
- Integrated ServiceNow with various enterprise systems using REST/SOAP APIs, MID Server, and other integration methods.
- Automated and optimized processes through custom application development on the ServiceNow platform.
- Designed and executed ServiceNow solutions in alignment with strategic business objectives and IT policies.
Senior ServiceNow Consultant
Aelum Consulting Private Limited
06.2022 - 07.2024
- Led the successful deployment of HR services using Flow Designer and Service Activity, enhancing HR process efficiency.
- Expertly configured Lifecycle Events to optimize Resignation, Termination, Employee Mobility, and Onboarding processes.
- Automated the creation of HR documents such as Experience Letters, Internship Letters, and Salary Certificates, increasing productivity.
- Achieved bidirectional integration of SAP SuccessFactors with ServiceNow, ensuring consistent HR profile synchronization.
- Leveraged Journey Designer and Journey Accelerator tools to improve HR Service Delivery.
- Maintained critical platform components, including business rules, script includes, client scripts, advanced workflows, and UI actions.
- Addressed and resolved intricate technical challenges within the ServiceNow environment, maintaining operational stability.
- Provided high-level support and technical guidance to ServiceNow users and mentored junior consultants.
- Collaborated with interdisciplinary teams to facilitate effective ServiceNow integrations with various enterprise systems.
ServiceNow Developer
Danskeit and Support Services
08.2019 - 06.2022
- Optimized IT service delivery by configuring and customizing ITSM modules (Incident, Problem, Change, Service Catalog) to meet business requirements.
- Streamlined ITSM processes with Flow Designer workflows and automation, reducing ticket resolution times and boosting operational efficiency.
- Enhanced incident tracking and monitoring by implementing ServiceNow ITSM integrations with external systems such as Jira and Splunk.
- Improved user experience and self-service options by designing and maintaining Service Catalog items, Record Producers, and UI Actions.
- Delivered real-time ITSM KPI insights, including SLA compliance and incident backlog, through custom reports, dashboards, and Performance Analytics indicators.
- Strengthened CMDB integrity by mapping CIs and relationships for precise change and incident management.
- Enforced ITSM process compliance and automated routine tasks using Client Scripts, Business Rules, and Script Includes.
- Ensured high service availability and minimal downtime by collaborating with IT teams to troubleshoot and resolve complex ITSM issues.
Education
Bachelor of Science - Computer Science Engineering
Vellore Institute Of Technology
Vellore, India04.2019
Skills
- ServiceNow platform expertise
- Expert in JavaScript development
- Proficient in AngularJS
- IT service management
- Custom Applications
- Strategic Portfolio Management
- Customer Service management
- Governance, risk, and compliance expertise
- Employee service portal
- HR service management
- System integration specialist
Languages
English
Hindi
Hobbies and Interests
- Travelling
- Trekking
- Storytelling
- Cycling
- Analyzing stock market trends for strategic investment.
Affiliations
- Member, ServiceNow Community – Active Contributor to Developer Forums
Certification
- Certified Implementation Specialist - Customer Service Management, ServiceNow - November 2024 – Present
- Certified Implementation Specialist - Human Resources, ServiceNow - May 2023 – Present
- Certified Implementation Specialist - IT Service Management, ServiceNow - August 2022 – Present
- Certified Application Developer, ServiceNow - April 2021 – Present
- Certified ITIL 4 Foundation, Axelos - October 2020 – Present
- Certified System Administrator, ServiceNow - December 2019 – Present
Timeline
Senior ServiceNow Developer
Core42
07.2024 - Current
Senior ServiceNow Consultant
Aelum Consulting Private Limited
06.2022 - 07.2024
ServiceNow Developer
Danskeit and Support Services
08.2019 - 06.2022
Bachelor of Science - Computer Science Engineering
Vellore Institute Of Technology
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