Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Hi, I’m

Chandrashekhar Ram

Talent & Development Manager
Dubai,UAE
Chandrashekhar  Ram

Summary

Accomplished professional with extensive expertise in leadership development, instructional design, and project management. Proven ability to conduct comprehensive learning needs analysis and implement effective training programmes using advanced learning management systems (LMS). Adept at enhancing employee engagement through strategic planning and performance evaluation. Strong communication skills, critical thinking, and problem-solving abilities complement a robust proficiency in software tools such as MS Office, Articulate 360, Captivate, and Canva. Committed to driving organisational success through innovative solutions and continuous improvement.

Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in [Desired Position] role.

Overview

22
years of professional experience

Work history

Alshaya Group
Dubai

Onboarding Manager

Job overview

  • Talent & Development/Resourcing, Signing offer letters, salary banding & approving position for the market
  • High volume recruitment for all positions across all divisions
  • Manages the full recruitment cycle from posting jobs, shortlisting, interviewing up to negotiation and sending offer letters to the successful candidate
  • Fully utilise all available job boards, social media and direct sourcing methods to recruit the positions, e.g
  • Bayt, Gulf Talent, and LinkedIn
  • Plan, manage and execute local recruitment events to fill all levels of the business
  • Provides advice and resolution on recruitment issues, including policy interpretation and employment law updates
  • Fully engage in business areas & continuously develop further understanding of division/ function/role profiles by spending time in brands/departments
  • Support HR by conducting internal profiling sessions and redeployment across multiple markets
  • Source and build a talent pipeline of candidates to ensure a direct proactive approach to recruitment is maintained
  • Managing the offer process, negotiation, and budget administration, including recording and reporting
  • Improve HR process and procedures
  • Design and execute comprehensive learning and development strategies to support organisational goals and enhance employee skills and competencies across various business units within Alshaya Group
  • Deliver leadership programmes Grow With Us for all levels, Flash Mentoring, Coaching with Ezra, Best People Leaders, Performance Enablement & Lunch & Learn (informal learning)
  • Partner with key stakeholders to conduct needs assessments, identify skill gaps, and develop targeted learning solutions to address performance challenges and drive employee development
  • Lead designing and delivering engaging and impactful learning programs, including classroom training, e-learning modules, workshops, and coaching sessions, utilizing instructional design best practices and adult learning principles
  • Collaborate with subject matter experts to develop content and curriculum for technical and soft skills training programs, ensuring alignment with organisational priorities and industry best practices
  • Manage the learning management system (LMS) to facilitate the administration, tracking, and reporting of learning activities, ensuring compliance with regulatory requirements and internal standards
  • Evaluate the effectiveness of learning initiatives through the analysis of key performance indicators (KPIs), participant feedback, and post-training assessments, making data-driven recommendations for continuous improvement
  • Provide coaching and support to managers and team leaders on talent development strategies, performance management, and employee engagement initiatives
  • Foster a culture of continuous learning and development through the promotion of learning resources, mentorship programs, and knowledge-sharing initiatives across the organization
  • Stay abreast of emerging trends and best practices in learning and development, attending industry conferences, participating in professional development opportunities, and networking with peers in the field.

Call Centre Alshaya Group
Dubai

Supervisor

Job overview

  • Manage day-to-day operations for the call centre which include staff taking right orders, customer complaints, & staff roster
  • Assisting staff with all customer complaints and queries
  • Coordinating with all store staff for smooth operation daily
  • Conducting Shift briefings based on operational changes
  • Liaise with Web Partner for all menu and food updates
  • Constant feedback and training for call centre staff.

Ortronics EMW LLC
Dubai

Project Officer
11.2009 - 07.2012

Job overview

  • Act as point of contact on project-related information; ensure smooth functioning of the department in handling
  • Day-to-day transactions assigning the task to the project team
  • Daily update from the project engineer on the project progress level.

Zenta Pvt Ltd
Mumbai

Assistant Manager/Senior process Trainer/ Process trainer/ Call centre representative
02.2002 - 07.2009

Job overview

  • New hire process training for 21days was key responsibility
  • Conducting FDCP assessment, Chase final assessments
  • Process training on Inbound and Outbound calls
  • Reduce attrition in the classroom as well as while on OJT
  • Ensure trainees get enough experience with calls using effective role-plays and recorded calls
  • Grooming the new trainer and co-facilitating to train the new batches
  • Provide constant feedback to the new trainer on board to help them improve their facilitation skills.

Education

University of Mumbai
Mumbai

Bachelor of Commerce from Commerce

University overview

Skills

  • Leadership Development
  • Learning Needs Analysis
  • Instructional Design
  • Training
  • Learning Management Systems (LMS)
  • Performance Evaluation
  • Employee Engagement
  • Project Management
  • Stakeholder Management
  • Communication Skills
  • Problem-solving Abilities
  • Critical Thinking
  • Software Proficiency
  • MS office
  • Articulate 360
  • Articulate Rise
  • Captivate
  • Kahoot
  • Mentimeter
  • Filmora
  • PowToon's
  • Canva
  • LMS
  • Leadership skills
  • Strategic planning
  • Schedule management

Accomplishments

Accomplishments
  • Trained more than 8500+ new joiners to the business
  • Graduated 1500+ staff through the GWU programme with a throughput rate of 87%
  • Trained 650+ staff on the Best People Leader in Role Capability programme
  • Increased the awareness of LMS via store visits, brand meetings and country operations call which boosted the registration by 38%
  • 22+ modules converted to digital modules within 3 months which increased self-led learning by 23%
  • April 2001 Bachelor of Commerce University of Mumbai, Maharashtra, India
  • April 1996 High Secondary School Mumbai, Maharashtra, India
  • April 1994 Secondary School Thane, Maharashtra, India
  • Instructional design Articulate, Articulate 360, Rise
  • Yellow Belt Six Sigma Reduce attrition 23% by 30,60,90 days for new hires
  • Kaizen Certified Reduce process Manuel printing cost by 28%

Timeline

Project Officer
Ortronics EMW LLC
11.2009 - 07.2012
Assistant Manager/Senior process Trainer/ Process trainer/ Call centre representative
Zenta Pvt Ltd
02.2002 - 07.2009
Onboarding Manager
Alshaya Group
Supervisor
Call Centre Alshaya Group
University of Mumbai
Bachelor of Commerce from Commerce
Chandrashekhar RamTalent & Development Manager