Chane Malan
Business class Flight Attendant for Emirates
Cape Town,South Africa
Summary
I am a hard working person, fast learner and I have the desire to learn and improve my knowledge. I am 31 years old with 11 years of work experience and have a National Diploma in Clothing Management after 3 years of studying. I am very strict with Time management, as I want a project or task done as soon as possible and on time. I am currently working as a flight attendant in business class for Emirates. I have strong values in quality, trustworthiness, accuracy, and dependability. I also have a proactive work ethic, pay attention to detail, strong written communication skills, and the ability to follow directions and can multi-task very well. I want to grow in any position that comes my way and give my all.
With background in hospitality and customer service, I bring strong communication and interpersonal skills to ensure pleasant and smooth journey for customers. My calm and patient nature helps in handling challenging situations with grace. I excel in creating welcoming atmosphere, attending to passenger needs, and ensuring safety protocols are followed.
Languages
Afrikaans, English
Websites, Portfolios and Profiles
- IG: chanemalan
Overview
11
11
years of professional experience
Work History
Business Class Flight Attendant
Emirates
03.2023 - Current
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Kept cabins clean, tidy and safe with continuous care.
- Attended pre-departure briefings, collaborating with constantly changing teams.
- Administered first aid to passengers in emergency situations.
- Prepared and served meals and beverages to passengers, adhering to dietary restrictions and preferences.
Sales Rep/Marketing
Skywalker Distribution
01.2018 - 01.2023
- I worked in the sales and marketing department where I am a representative for Skywalker Distribution.
- My job was to get our products in various stores and to market our brand for people to get familiar with the new products and for us to be more successful.
- On weekends we did a lot of festivals and promotions where we got the opportunity to market our Brands like alcoholic and non-alcoholic products.
- I also helped our company to get our products out there in the stores and to increase sales.
- Admin work, sending off emails to clients, and contacting them to order new products were also part of my duties.
- I also did store visits to find solutions to increase our sales and for the stores to take in our new products.
Virtual Assistant
Rebelzoom Digital
01.2017 - 01.2018
- Working at Rebel Zoom Digital, I was assisting my director in various tasks in the Online Marketing field.
- My duties at Rebel Zoom Digital were Creating and Formatting spreadsheets, Data entry, Admin work, Collecting leads, Blogging, Basic video making through Lumen 5, working in WordPress, designing images on Canva, using Mailshake to upload emails and send automatic replies, answering questions on Quora, sending and replying emails, social media management by setting up profiles like Facebook, Instagram, and Pinterest, as well as Typing notes.
Buyers Assistant
Pepkor Africa
01.2015 - 01.2017
- My duties at Pepkor as a Buyers Assistant were opening work files for suppliers, Filing, Taking a lot of pictures of new samples, Following up on deliveries from suppliers through emails, Sorting products in different departments, Attend discussions for new season ranges, and attending meetings, Computer work, and printing.
- I also send emails to suppliers and coworkers, Working as buyer's assistant in the babies, ladies, footwear, and accessories department and assisting the buyer, Loading orders, Doing LC's, Communicating with suppliers, Helping buyer when doing fittings of fit samples, Sorting out sample rooms, Updating files or Excel sheets and Assisting in Graphic Design department.
- I also did competitive shopping with my buyer, following up on suppliers and if an order is going to be on time or late, as well as pulling reports on outstanding samples.
- I worked closely with my Planner where I checked if the units are correct that the supplier is sending us, otherwise I had to inform my Planner to correct this on our inflow plan.
- I also updated our inflow plan by correcting the prices of the products according to my Buyer's specifications and checking that all these samples have the correct information loaded onto our system as well as doing administration work for my Buyer.
Education
Emirates Business Class Certificate Training -
Emirates Economy class Certificate Training -
Certificate -
04.2001 -
TEFL certificate - to teach English as a Foreign Language
Excel Training - Certificate
Higher National Diploma - National Diploma in Clothing Management
- From 2013 -2015
- I did my Internship at Pepkor Africa for 5 months.
Grade 12 - Matric
completed
Accomplishments
I received three Najim awards at Emirates for giving the best service for my customers onboard the flights.
Skills
Microsoft Office
Interests
Exercise
Walking my dogs
Spending time with my family and friends
Camping, fishing and water sports
Outdoor activities
Travelling
References
- Hardy Stockl, CEO, Skywalker Distribution 082 961 1315
- Desiree Barret, Buying Director, Pepkor Africa, 082 655 5005
- Shanel van Lill, Buying Manager, Pepkor Africa, 082 886 6831
- Anthea May, Director, Rebelzoom Digital, 072 287 8604
Timeline
Business Class Flight Attendant - Emirates
03.2023 - Current
Sales Rep/Marketing - Skywalker Distribution
01.2018 - 01.2023
Virtual Assistant - Rebelzoom Digital
01.2017 - 01.2018
Buyers Assistant - Pepkor Africa
01.2015 - 01.2017
Emirates E-learning - Certificate,
04.2001 -
CPUT - Higher National Diploma, National Diploma in Clothing Management
Tygerberg High School - Grade 12, Matric
Emirates - Emirates Business Class Certificate Training,
Emirates - Emirates Economy class Certificate Training,
Global TEFL Academy - TEFL certificate, to teach English as a Foreign Language
PST Ms Excel 2010 For Windows Training - Excel Training, Certificate