Charbel Aoun
Abu Dhabi,UAE
Summary
Highly-skilled IT with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams. Organised and dependable,Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Motivated and recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Head Of IT
Sabis International School of Choueifat
Abu Dhabi
2018.09 - Current
- Managing Hardware and Software Development
- Managing Effective Security measures to minimize risks to security
- Managing Disaster Recovery
- Managing IT Staff
- Overall Management of technical Operations
- Budgeting
- Business Analysis
- Identifying and recommending new technology solutions
- Interviewed, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback
- Collaboration with other departments
- Conducting regular system audits
- Creating IT guidelines
- Vendor Management
- School website administration
- Managing Information technology and computer systems
- Office 365 Administration
- Servers 2012 R2 & above Administration (Clustering,hardening,VM,AD,WDM,etc…)
- Network Administration: security and infrastructure to assess areas in need of improvement and develop solutions
- Installing and Configuring Access Points, routers and switches- (Huawei & Cisco)
- Monitoring daily operations including server hardware, software, and operating systems in addition to staff, students and teachers support when having technical issues
- (Issue in STV, Wifi,Tablet,ILS,SDP.....)
- Installed new technologies without disrupting workflow.
- Observed workflow to establish system development priorities.
- Analysed system and software requirements to meet operational needs.
- Recommended upgraded technologies to meet evolving business requirements.
- Monitored and updated software certifications for full compliance.
Senior PSIM Engineer
Advancis Software & Services, Dhabi
2018.03 - 2018.08
- Abu Dhabi
- Technical execution of complex IT projects
- Conduct Requirements Analysis
- Administering and managing system and network designs based on contract requirements and specifications for communications, infrastructure, and electronic security and surveillance applications
- Able to analyze large volume of data and find solutions for problems
- Consult, implement and document technical solutions
- Provide support for customized software installation
- Integrate different subsystems with PSIM solution
- Lead junior engineers
- Maintains client confidence and protects operations by keeping information confidential
- Responsible for planning and development of database (security, troubleshooting...)
- Providing after-sales support
- Developed and maintained courteous and effective working relationships
- Managed on-site evaluations, internal audits and customer surveys
- Led projects and analyzed data to identify opportunities for improvement
- Worked with various customers to understand needs and provide excellent service
- Created plans and communicated deadlines to ensure projects were completed on time.
IT Manager
AS Company
2016.02 - 2018.02
- In charge of coordinating, planning, and leading computer-related activities in organization
- Identified managed and monitored installation and upgrade of hardware and software
- Ascertained process bottlenecks and built new solutions accordingly
- Developed tested and implemented disaster recovery plan for management of company's information systems
- Collaborated with department heads developing personnel training documents
- Develop MIS process improvements for increased efficiency
- Setting Up VPN between company branches
- Installing Windows server, DHCP, DNS and active directory
- Provide technical support to ensure that hardware and software systems are fully functional
- Manage security administration activities for systems
- Create and generate reports in timely and accurate manner
- Conduct system training to appropriate staff on regular basis
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw execution of IT projects from inception to execution.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
Business Development Manager
CC Staffing International Ltd
Dubai
2014.12 - 2016.01
- Using sales, business development, marketing techniques and networking in order to attract business from client companies;
- Identifying potential clients and contacting them;
- Visiting clients to build and develop relationships;
- Developing a good understanding of client companies, their industry, what they do and their work culture and environment;
- Headhunting
- Identifying and approaching suitable candidates who may already be in work
- Interviewing candidates;
- Using candidate databases to match the right person to the client's vacancy
- Follow-up with clients and candidates
- Reached out to potential customers via telephone, email and in-person inquiries
- Collected data and performed customer needs analysis.
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
- Created new client pipeline to meet monthly targets.
- Oversaw full sales lifecycle from prospecting clients to closing deals.
IT Manager
AS Company
2010.12 - 2014.11
- Answering questions or resolving computer problems for clients in person, via telephone or from remote location
- Providing assistance concerning use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
- Responsible for networking, design, installation and maintenance services
- Monitoring and operating CCTV cameras and other recording systems
- Supporting users and network administrators over telephone and by email
- Maintain companies network infrastructure
- Networking and providing support for Windows issues
- Configuration and testing of any new hardware and software
- Travelling to client sites to help with installs, deployment, and troubleshooting
- Management of daily data backup and retrieval scheme
- Setting Up VPN between company branches
- Installing Windows server, DHCP, DNS and active directory
- Training of staff and compiling procedural documentation
- Ensure computer hardware is safe & complies with health and safety legislation
- Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis
- Confer with staff, users, and management to establish requirements for new systems or modifications
- Working hard to maintain good working relationship with other company departments.
Retail and IT Operations Support
AS Company
2007.08 - 2010.12
- Responsible for ensuring that store is fully operational for the start of business day, for example by taking responsibility for opening up, preparing tills, stock checks, setting out the store and securing it at end of day
- Managing team of IT technicians and for installing configuring, maintaining personal computers, file servers, Ethernet networks and network cabling:
- Developing & maintaining the company IT systems, software and databases
- Procurement of IT hardware, software and maintenance products & services
- Responsible for recruitment and training of new staff
- Responsible for diagnosing & resolving hardware, software & end users' problems
- Acting as the first point of contact for all IT & technical queries
- Working within TCP/IP network environment, including DHCP, DNS and Ethernet
- Configuring and managing backup & restore procedures
- Maintaining wide range of computer hardware and software programs
- Provide secondary support for LAN administration
- In-depth knowledge of Microsoft Windows client operating systems and windows server
- Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Improved operations through consistent hard work and dedication.
Education
Master of Business Administration (MBA) - Management Information Systems
American University of Technology
Bachelor of Computing - Information Technology
American University of Technology
Microsoft Office 365 Certified - Passed the MS900 Test(Microsoft 365 Administration Certificate) Time Management Certificate - SABIS SCOM Certificate - SABIS SCCM Certificate - SABIS Microsoft Hyper-V Certificate - SABIS - undefined
Saint Antonine School
Skills
- Software
- Microsoft Windows
- Excellent
- Microsoft Office
- Microsoft Teams
- Network Administration
- Microsoft Forms
- Skills
- Leadership Skills
- Infrastructure development
- Disaster Recovery
- Maintenance and Repair
- Effective Communication
- Team Building
- Adaptability
- Stress Tolerance
- Problem Solving Skills
- Teamwork & Collaboration
- Backup and Recovery
- Organization and Time Management
- Training and Development
- Problem-Solving
- Cloud Computing
- Very Good
- Database Administration
- Project Management
- Planning and Coordination
- Languages
- Arabic
- English
- French
- Excel proficiency
- Problem-solving
- Reporting template development
Certification
Hyper-V
Excellent
MS Project
Excellent
VMware
Excellent
QNAP Administration
Excellent
Windows Server 2012
Excellent
Windows Server 2016
Excellent
Windows Server 2019
Excellent
Office 365
Interests
Football
Basketball
Reading
Video Gaming
Watching Movies
Swimming
Languages
Arabic
Native
English
Fluent
French
Advanced
Accomplishments
During 1 week, My team and I were able to move the whole School IT infrastruture and equipments to the new building , after working on daily basis from 8 in the morning till 1 in the morning non stop.
It was a challenge as the school had to start on time and we were squeezed by time.
The reason of moving to a new building was demolishing the old one as it was not safe for use anymore.
Hobbies
- Community Involvement
- Reading
- Writing
- Learning Languages
- Football, Basketball,Swimming
Timeline
Head Of IT
Sabis International School of Choueifat
2018.09 - Current
Senior PSIM Engineer
Advancis Software & Services, Dhabi
2018.03 - 2018.08
IT Manager
AS Company
2016.02 - 2018.02
Business Development Manager
CC Staffing International Ltd
2014.12 - 2016.01
IT Manager
AS Company
2010.12 - 2014.11
Retail and IT Operations Support
AS Company
2007.08 - 2010.12
Master of Business Administration (MBA) - Management Information Systems
American University of Technology
Bachelor of Computing - Information Technology
American University of Technology
Microsoft Office 365 Certified - Passed the MS900 Test(Microsoft 365 Administration Certificate) Time Management Certificate - SABIS SCOM Certificate - SABIS SCCM Certificate - SABIS Microsoft Hyper-V Certificate - SABIS - undefined
Saint Antonine School