Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer
Charbel Roukos

Charbel Roukos

Dubai

Summary

Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

7
7
years of professional experience
3
3
Certification

Work History

E-Commerce Manager

Majid Al Futtaim (Carrefour)
07.2022 - Current
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Incorporated e-commerce objectives in social media platform management.
  • Developed and executed e-commerce positioning, values, design elements to bring value and convenience to customers.
  • Managing an operation and responsible of a team of 40 employees.


Business Development Executive

Librex Group SAL
08.2020 - 10.2021
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified business development challenges and customer concerns for proactive resolution.

Brand Representative

ABC S.A.R.L
10.2016 - 07.2020
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Managing a small team by setting KPI's.

Education

BBA - Human Resources Management

Arts, Science, Technology University of Lebanon
Lebanon, Dekwaneh
08.2019

Skills

-Communication and interpersonal

-Time management

-Leadership personality

-Microsoft Office :Word, Excel, Outlook, Power point etc

-Operations management

Certification

-Time management


-Selling technique


-Effective communication






Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

E-Commerce Manager

Majid Al Futtaim (Carrefour)
07.2022 - Current

Business Development Executive

Librex Group SAL
08.2020 - 10.2021

Brand Representative

ABC S.A.R.L
10.2016 - 07.2020

BBA - Human Resources Management

Arts, Science, Technology University of Lebanon

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Charbel Roukos