Charina Dianne Pascual Lanin
Satwa,Dubai
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant
Al Ansari Exchange LLC
Dubai, UAE
10.2023 - 03.2024
- Creating International Bank transfer and Local Bank transfer
- Handling emails from corporate/individual clients.
- Monitoring daily pending reports/transactions that still initiated.
- Receiving inbound and outbound call.
- Checking supporting documents (AML documents) to ensure that the third party is not involved when making transactions.
- Handles inquiries/complaints related to the corporate transactions.
Senior FCY Cashier / Unit Compliance Officer
Al Ansari Exchange LLC
Dubai, UAE
11.2021 - 09.2023
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash and cheque payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted customers entering store and responded promptly to customer needs.
- Trained and mentored new cashiers and clerks in correct processes.
- Provide AML (Anti Money Laundering) support on a branch level, and notify deficiencies or concerns to compliance officer at head office.
- Act as a special guide/responsible for providing guidance and training to staff on all issues related to transactions.
Front of the house / Cashier
Malak Al Tawouk , Yummy Junction International
Dubai, UAE
03.2021 - 11.2021
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Displayed and restocked merchandise by following brand guidelines.
Education
Bachelor of Science - Travel Management
Our Lady of Fatima University
Philippines 08.2015 - 03.2019
Skills
- Proper phone etiquette
- Financial services
- Excel proficiency
- Sorting and labelling
- Payroll processing
- Problem-solving
- Microsoft Office proficiency
- Filing experience
Accomplishments
The Employee of the Month - Six Times in 2 years
SEMINARS
- Anti money laundering policies and procedure.
- Unit compliance officers seminars.
- Business etiquette and and telephone manner.
- Procedures on fake/counterfeit money.
- Advance customer service.
TRAINING
Travel Management Internship
Queens Point Travel and Tours Corporation (April 17, 2017–- May 29, 2017)
- Arrange booking/flight
Manila International Airport Authority (December 05, 2018 - March 05,2019)
- Concierge of Terminal 1, 2, 3 and 4.
- Customer Service
Timeline
Executive Assistant
Al Ansari Exchange LLC
10.2023 - 03.2024
Senior FCY Cashier / Unit Compliance Officer
Al Ansari Exchange LLC
11.2021 - 09.2023
Front of the house / Cashier
Malak Al Tawouk , Yummy Junction International
03.2021 - 11.2021
Bachelor of Science - Travel Management
Our Lady of Fatima University
08.2015 - 03.2019
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