MS Word
Charishma
Customer Support/marketing executive
Dubai
Summary
3 years of extensive experience as a Customer Support. Demonstrated expertise in fostering strong client relationships, adeptly utilizing CRM software to streamline processes and enhance customer satisfaction. Proven track record of effectively handling diverse customer inquiries and concerns, contributing to organizational growth and success.
Overview
3
3
years of professional experience
Work History
CUSTOMER ELATIONS OFFICER/Sales and Marketing Executive
LEJU PTROPERTIES LLC
01.2024 - 06.2024
- Manage day-to-day operations while dealing with various clients
- Employed proactive communication tactics to keep clients updated on property developments and market trends.
- Utilizing digital platforms to showcase properties and engage with customers
- Monitoring and analyzing online metrics to optimize marketing efforts.
- Working with buyers to handle enquiries and guide them through the sales process.
- Building relationships with existing clients to ensure satisfaction.
- Worked collaboratively with the sales and marketing teams to ensure data accuracy and accessibility.
- Utilized and oversaw CRM analytics to monitor client preferences and interactions, extracting valuable insights for upcoming business strategies.
Process Associate
VLOOKUP BUSINESS Solutions
01.2023 - 06.2023
- Collaborate with a UK-based client in Property Management, specifically in the lettings and commercial department, alongside a team in India.
- Handle maintenance inquiries for residential properties through calls/emails and CRM Tickets.
- Contact Landlords and Tenants listed in the CRM, ensuring their profiles are complete and up-to-date.
- Encourage and motivate Tenants and Landlords to regularly update their profiles and upload properties for renting purposes.
- Communicate regularly with landlords, engineers, contractors, and tenants on a daily basis.
- Stay informed and compliant with UK legal legislation as necessary.
- Establish and nurture relationships with tenants, landlords, contractors, etc., to ensure smooth operations and customer satisfaction
Process Associate
THOUGHTFOCUS TECHNOLOGIES PVT LTD
09.2021 - 12.2022
- Conduct comprehensive research on real property taxes across various states in the United States.
- Accurately summarize tax statements, including tax amounts, due dates, and loan status comments.
- Possess in-depth knowledge of the mortgage loan process and its implications on tax compliance.
- Gather necessary tax information through effective communication with US tax collectors via calls, emails, and formal requests.
- Monitor historical risk data related to annual delinquency for specific loan numbers.
- Manage and prioritize sub-projects based on workload volume to ensure timely completion.
- Collaborate with the team to achieve objectives and meet deadlines, promoting effective workflow and productivity.
Education
Bachelor of Commerce - Accounting And Finance
Mysore University
05.2001 -
Skills
CRM software
Goal-Oriented
Direct sales
Marketing
Account Management
Promotional Support
Customer service
Relationship Building
Software
Excel
Windows
Timeline
CUSTOMER ELATIONS OFFICER/Sales and Marketing Executive
LEJU PTROPERTIES LLC
01.2024 - 06.2024
Process Associate
VLOOKUP BUSINESS Solutions
01.2023 - 06.2023
Process Associate
THOUGHTFOCUS TECHNOLOGIES PVT LTD
09.2021 - 12.2022
Bachelor of Commerce - Accounting And Finance
Mysore University
05.2001 -
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