CHARISMA MARCELO PANDAN

* Welcoming the customers and provided responsive assistance to improve store experience

* Answer customer question and assist with request

*execute purchases and return at the cash register while checking for accuracy

*Restock and organize merchandise on the sale floor.

*Resolve customer complaint and issues in a timely and professional manner.

• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained, coached, and mentored new sales associates for maximum performance.
• Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
• Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
• Boosted sales revenue by developing and maintaining strong relationships with clients.
• Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.