Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charisse Mabia

Charisse Mabia

Dubai

Summary

To secure a position which enables me to use my writing, organizational, and creative skills to make a positive contribution to the work environment and become an integral part of the company as its administrative assistant and provide administrative support services such as ordering/purchasing, filing, mail and correspondence, creating, compiling and storing documents, maintenance of office equipment, maintenance of registers, stores and stationery to support effective operation of the work area

Overview

9
9
years of professional experience

Work History

Virtual Personal Administrative Assistant

LA Sourcing Inc
Cebu
05.2022 - 04.2024
  • Answer and direct phone calls
  • Organize and schedule appointments and meetings
  • Maintain contact lists
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Order office supplies
  • Book travel arrangements
  • Write letters and emails on behalf of other office staff
  • Book conference calls, rooms, taxis, couriers, hotels, etc

Junior Customer Care Executive

World Remit
Cebu City
02.2022 - 04.2022
  • Manage queries on transactions via phone, email and live chat
  • Provide an optimum level of service with the aim of achieving a first contact resolution
  • Screen and verify customer's identification
  • Be attentive and swift when monitoring and releasing customer transactions
  • Review transactions, reporting suspicious activity to the relevant department
  • Make our customers feel safe at all times, adhering to customer confidentiality guidance and relevant legislation
  • Advise customers on the best approach to sending or receiving money based on their needs.

Product Support Specialist for Section 8

Realpage Phil. Inc
Cebu City
07.2019 - 09.2020
  • Experienced with administrative procedures, policies, and program regulations as they pertain to HUD's Public Housing Program and Housing (Section 8) Program, tax credit or other affordable housing programs
  • Assist applications from tenants that are qualified to HUD
  • Assist move in and move out process
  • Identifies program verification and documentation issues, and follows through to ensure referral and/or prompt action.

Quickbooks Expert Specialist

Convergys/Concentrix
Cebu City
09.2017 - 06.2019
  • Troubleshoot issues that are technical in nature; including hardware, software and networking
  • Assist customers with QuickBooks; research and provide resolution to questions and problems
  • Managed the company finances with Online QuickBooks
  • Maintain and update Chart of Accounts
  • Perform a reconciliation of all accounts to ensure accuracy
  • Provide clerical and administrative support to company as requested.

Claim Specialist

Teleperformance
Cebu City
03.2016 - 08.2017
  • Analyze and investigate complicated bank transactions and claims to help prevent fraud
  • Process claims, close stolen/lost cards and process a new one
  • Provide splendid customer services to customers in a friendly and courteous manner at all times
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • Ensure that all the bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with in the process of discharging duties
  • Ensure that the customer's confidential information is properly protected and only used for official purposes
  • Continuously update skills by participating in professional training, go for courses as instructed by management, and be willing to contribute acquired knowledge to the development of the back.

Travel Specialist

Teleperformance
Cebu City
03.2015 - 08.2017
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the status of their hotel reservations
  • Listening attentively to the caller's needs to ensure a positive customer experience
  • Provide travel information, itineraries, and prices
  • Assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, and rental cars.

Education

TERTIARY EDUCATION -

ADAMSON UNIVERSITY
Metro Manila

SECONDARY EDUCATION -

HILONGOS NATIONAL VOCATIONAL SCHOOL
Hilongos, Leyte

PRIMARY EDUCATION -

HILONGOS SOUTH CENTRAL SCHOOL
Hilongos, Leyte

TERTIARY EDUCATION -

ADAMSON UNIVERSITY
Metro Manila

SECONDARY EDUCATION -

HILONGOS NATIONAL VOCATIONAL SCHOOL
Hilongos, Leyte

PRIMARY EDUCATION -

HILONGOS SOUTH CENTRAL SCHOOL
Hilongos, Leyte

Skills

  • MS Office
  • MS Word
  • Social Media
  • Canva
  • Gmail
  • Problem Solving
  • Data Entry
  • Customer service background
  • Time Management
  • Attention to Detail
  • Telephone Etiquette
  • Customer Service
  • Organization
  • Document Preparation
  • Inventory Management
  • Scheduling
  • Filing Systems
  • Presentation Preparation
  • Verbal and Written Communication

Timeline

Virtual Personal Administrative Assistant

LA Sourcing Inc
05.2022 - 04.2024

Junior Customer Care Executive

World Remit
02.2022 - 04.2022

Product Support Specialist for Section 8

Realpage Phil. Inc
07.2019 - 09.2020

Quickbooks Expert Specialist

Convergys/Concentrix
09.2017 - 06.2019

Claim Specialist

Teleperformance
03.2016 - 08.2017

Travel Specialist

Teleperformance
03.2015 - 08.2017

TERTIARY EDUCATION -

ADAMSON UNIVERSITY

SECONDARY EDUCATION -

HILONGOS NATIONAL VOCATIONAL SCHOOL

PRIMARY EDUCATION -

HILONGOS SOUTH CENTRAL SCHOOL

TERTIARY EDUCATION -

ADAMSON UNIVERSITY

SECONDARY EDUCATION -

HILONGOS NATIONAL VOCATIONAL SCHOOL

PRIMARY EDUCATION -

HILONGOS SOUTH CENTRAL SCHOOL

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Charisse Mabia