Chariz Diane Marasigan
Abud Dhabi,UAE
Summary
Highly skilled professional with expertise in time management, leadership, and teamwork. Demonstrates strong problem-solving abilities and adaptability in dynamic environments. Committed to leveraging these skills to drive organizational success and achieve career growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader - Operations
Burjeel Hospital
Abu Dhabi , UAE
07.2023 - 02.2025
- Ensure Patient Care: Prioritize and oversee high-quality patient care, ensuring that each patient's needs are met efficiently and compassionately.
- Monitor Dashboard Queries: Regularly check and manage dashboard queries to maintain accurate patient data and facilitate smooth operations.
- Track Daily Patient Numbers: Review and update the daily patient numbers in our tracker, ensuring accurate reporting and resource allocation.
- Resolve Patient Tickets and Queries: Address and complete tickets and queries from patients promptly to enhance their experience and satisfaction.
- Manage Clinic Scheduling: Block clinic schedules for surgical procedures, coordinating with staff to ensure seamless transitions and minimal wait times.
- Update Daily Time Records: Maintain and update daily time records for doctors, optometrists, and reception staff, ensuring accuracy with payroll and scheduling.
- Address Concerns from Staff: Resolve any concerns or issues raised by doctors, optometrists, and reception staff to foster a collaborative work environment.
- Update IP Procedure Tracker: Regularly update the IP procedure tracker to ensure all procedures are logged and monitored effectively and make sure all cases are monitored if performed.
- Cost Estimation and Appointment Booking: Provide cost estimates and assist in booking appointments for surgical patients, ensuring clarity and transparency.
- Manage Nonpaid and Cancelations: Update and send reports on unpaid accounts and cancelations daily, helping to streamline financial operations.
- Attend Operations Meetings: Participate in weekly operations meetings to discuss ongoing initiatives, address challenges, and align on strategies.
- Present Business Reviews: Attend and present at monthly business review meetings, showcasing whether revenue and operational goals have been achieved, along with insights into clinical performance and opportunities for improvement.
- Email Communication: Effectively manage email correspondence by promptly responding to and sending emails to patients, staff, and external stakeholders, ensuring clear communication and addressing inquiries with professionalism and clarity.
Guest service executive
Burjeel Hospital
Abu Dhabi, UAE
06.2021 - 05.2023
- Greeting patients and visitors.
- Answering calls and inquiries.
- Collecting patient information.
- Explaining procedures to new patients.
- Scheduling appointments and sending reminders.
- Handling insurance approvals and co-payments.
- Maintaining a clean reception area.
- Organizing patient files and prescriptions.
- Ensuring patient confidentiality.
- Operating a busy switchboard.
- Monitoring office supplies.
- Handling cash.
Guest relations executive
Al Ahalia Hospital
Abu Dhabi, UAE
11.2019 - 04.2021
- Welcome and Assist Patients Provide Information
- Coordinate Appointments
- Manage Patient Queries
- Handle Complaints
- Assist with Billing and Insurance
- Maintain Patient Records
Sales representative
AL Rifai Roastery
Abu Dhabi, UAE
09.2017 - 09.2019
- Check your sales targets and plan customer visits or calls.
- Review inventory levels and ensure stock availability.
- Go through emails and messages from clients or management.
- Organize samples, brochures, and promotional materials for the day.
- Handle customer concerns and provide solutions to ensure satisfaction.
- Process new orders and confirm delivery timelines.
- Gather feedback from customers to improve product offerings.
- Submit sales figures and order reports to management.
Education
Bachelor's degree - Human Resource Development Management (ETEAAP)
Lyceo De Cagayan University
Philippines 07.2024 -
Associate's degree - Office Administration
Tayabas Western Academy
Philippines 06.2015 - 09.2016
Skills
- Time management
- Leadership
- Teamwork
- Problem-solving
- Adaptability
Languages
English
Fluent
Tagalog
Fluent
Personal Information
Nationality: Filipino
Certification
Planning and Corporate Performance Management, Spade Institute of Management.
References
References available upon request.
Timeline
Bachelor's degree - Human Resource Development Management (ETEAAP)
Lyceo De Cagayan University
07.2024 -
Team Leader - Operations
Burjeel Hospital
07.2023 - 02.2025
Guest service executive
Burjeel Hospital
06.2021 - 05.2023
Guest relations executive
Al Ahalia Hospital
11.2019 - 04.2021
Sales representative
AL Rifai Roastery
09.2017 - 09.2019
Associate's degree - Office Administration
Tayabas Western Academy
06.2015 - 09.2016
Planning and Corporate Performance Management, Spade Institute of Management.
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