Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Charlene Pineda

Charlene Pineda

Dubai,United Arab Emirates

Summary

Front Office Agent equipped to handle guest, staff and organizational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Front Office Agent

Best Western Plus Metro Clark
Angeles City, Pampanga, Philippines
10.2022 - 09.2023
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.

Education

Bachelor of Science in Hospitality Management - Hospitality Management and Operations

Mabalacat City College
Philippines
03.2018 - 11.2022

Skills

  • Experienced in providing excellent customer service and exceeding expectation
  • Skilled in Hotel and Reservation operations
  • Knowledgeable in Front Office tasks
  • Good communication skills
  • Multi-line telephone skills
  • Clean and neat
  • Active listening and responsible
  • Organised and reliable

Languages

English
Advanced

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Office Agent

Best Western Plus Metro Clark
10.2022 - 09.2023

Bachelor of Science in Hospitality Management - Hospitality Management and Operations

Mabalacat City College
03.2018 - 11.2022

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Charlene Pineda