CHARLES AMALANATHAN
DUBAI,UAE
Summary
“Striving for excellence in whatever I do”
Engaging leader, highly ethical, creative, resilient, analytical, steadfast in achieving business objectives, delivering results and growth plan. Experienced and possess knowledge in operations, sales, projects, engineering applications and client relationships. Effective communication and interpersonal skills. Excellent team player with cognitive skills
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
SERVICE MANAGER
ASSA ABLOY ENTRANCE SYSTEMS
Dubai, UAE
01.2015 - Current
- Service operations and sales
- Consistent and steadfast service sales performance with a year on year growth rate of 8% ~ 12%
- Prepared rotas and assigned workloads to achieve service targets.
- Complete departmental budget governance for expenditures, materials and labour.
- P & L responsibility for the department
- Training assistant managers and staff
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Monitored operational progress against budgets for cost-effective service provision.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve individual goals.
- Resolved complex issues with strong analysis and investigations.
- Championed development of new services to improve operational output and meet KPIs.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Offered out of hours support and liaised with technical teams to restore services.
- Analysed customer feedback and trends to drive process improvements.
- Used data-driven strategies to improve quality of customer interactions.
- Procured equipment, tools and consumables to deliver on team goals.
- Planned and managed resource levels using ERP systems.
- www.assaabloyentrance.ae
Sales & Marketing Engineer
ASSA ABLOY ENTRANCE SYSTEMS
Dubai, UAE
08.2012 - 12.2014
- www.crawfordsolutions.ae
- Work Outline: Provide solutions to architects / consultants for industrial doors and docking solutions for designing the docking solution, tender specification, Tender Management, Coordinating with Consultants, Presentations to Consultants / Customers / Architects, Technical Support
- Sole responsibility for business generation and sales in the northern emirates
- Achieved yearly sales targets
- Marketing for Industrial doors & docking solutions for entire U.A.E
- Specifying all range of Crawford products and solutions in the U.A.E and middle east
- Built excellent professional relationships with key clients in community and acute settings for continued growth in product portfolio sales.
Engineer - Sales
DORMA India Pvt. Ltd
Bangalore, India
10.2008 - 07.2012
- Www.dorma.com
- Reporting to the Regional Marketing Manager handling Movable walls (acoustic partitions) for Karnataka region
- Work Outline: Provide solutions to architects / consultants for acoustic wall in terms of designing the system, specifying product before tender release, Tender Management, Coordinating with Consultants, Presentations to Consultants / Customers / Architects, Technical Support
- Have designed and sold the first MOVEO product in India product for DORMA, India
- Have successfully completed projects for industries like Hospitality, Corporates, IT & ITeS
- Achieved yearly targets
- Delivered monthly revenue through developed sales, relationship-building and negotiation abilities.
- Assisted clients to select products or services best suited to needs.
Sales Engineer
Daikin Airconditioning India Ltd
Bangalore
01.2007 - 09.2008
- Daikin.com
- A USD 6.5 Billion multi product company with the air-conditioning business comprising 74 per cent of its total business and holding 36% share of the Japanese commercial air-conditioning market
- Active in 8 major world markets, Daikin is the only air-conditioning company worldwide which manufactures everything on its own from refrigerants till compressors
- The DAIPL distribution network in India includes 10 sales and service offices and 3 spare part centres with trained manpower, stocks of necessary spares and equipped with the tools to provide high service levels to customers
- Reporting to the Branch Operations Manager handling Package Units, VRV's & also applied business of McQuay Chillers and AHU's
- Work Outline: Customer Relationship Management, Building Load Design, Offering suitable Products for Customer's Specific Requirements, Tender Management, Coordinating with Consultants, Presentations to Consultants / Customers, Technical Support
- Select Achievements
- Selected to attend training on complete HVAC (Heating, Ventilation & Air Conditioning) systems at Daikin, Singapore.
Associate Engineer
O.Y.L. Industries Sdn Bhd, Malaysia
Selangor, Malaysia
01.2006 - 01.2007
- www.oyl.com.my
- OYL is a part of Daikin Industries, Japan and engaged in the business of investment holding, manufacture and sale of air conditioning equipment
- Work Outline: Product Development - R&D, Factory Safety System Design, Procurement & Erection, Vendor / Consultant Interaction, Building Load Calculation, Quotations to Customers, Organising Sales / Service Seminars, Chillers / Split A/Cs Servicing, Factory Assembly & Testing, Project Assistance, Assembly of AHUs
- Select Achievements
- Studied R&D systems for product development and made a detailed presentation on the merits & demerits of the development process.
Education
B.E - Mechanical
M.V.J College of Engineering
Bangalore, India 08.2001 - 07.2005
Skills
- Demonstrated Project Management competence covering risk and uncertainties management, cost and schedule assurance, stakeholder engagement/ management
- Motivational leadership
- Upselling
- Contract Management
- Methodical planning
- Service management
- Strategic planning
- After-sales support
- Excellent communication skills, with fluent spoken and written English
- Ability to work within a multidiscipline and multi-cultural team, and demonstrate good team working skills
- Technical capability in projects
- Exposure to implementations of and enforcing global standards, procedures and guidelines in engineering work processes
- Healthy track record of results delivery in challenging environment
- Customer service management
- Problem solving skills, human relations skills and individual leadership of teams
- Technical Support
- MS Word & MS Excel
Languages
English
Fluent
Hindi
Upper intermediate
Tamil
Fluent
Kannada
Upper intermediate
Malayalam
Intermediate
Chess, DIY, Philantropy
Playing chess intrigues my intelligence, while I fill my free time with small DIY based projects and am always involved in philanthropic activities.
Timeline
SERVICE MANAGER
ASSA ABLOY ENTRANCE SYSTEMS
01.2015 - Current
Sales & Marketing Engineer
ASSA ABLOY ENTRANCE SYSTEMS
08.2012 - 12.2014
Engineer - Sales
DORMA India Pvt. Ltd
10.2008 - 07.2012
Sales Engineer
Daikin Airconditioning India Ltd
01.2007 - 09.2008
Associate Engineer
O.Y.L. Industries Sdn Bhd, Malaysia
01.2006 - 01.2007
B.E - Mechanical
M.V.J College of Engineering
08.2001 - 07.2005
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