Charles Desmond
Dubai,UAE
Summary
Sales and Marketing Manager with dedicated work ethic, motivated to consistently provide first-class results in line with organizational goals. Customer centric sales professional with wide-ranging experience in various automotive and engineering products. Customer-oriented, strategic-thinking and meticulous sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into management role with dynamic organisation.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Manager
Automobiles export trading business
Dubai
01.2022 - Current
- Developed new trading partners in different territories and developed cordial relationships to ensure consistent business
- Proactively researched and presented new opportunities for growth, such as partnerships with OEMs and distributors across product verticals
- Prepared presentations for business development plans including distributorships representing reputed OEMs, outlining new marketing and product development initiatives
- Supported prospect generation activities through increased social media impressions, followers, engagement and reach by engaging potential clients, through social media platforms
- Liaised with customers to determine their needs of commercial trucks and equipment’s and provide suitable recommendations
- Managed logistics and banking payment formalities for overseas clients
- Training and developing the team to be more proactive to clients’ requirements and achieve pre-determined targets.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Optimised sales methods to best engage, acquire and retain customers.
Manager Sales & operations
Piaggio Commercial Vehicle Dealership
Mangalore, India
05.2017 - 12.2021
- Developed and Managed Sales and service business for 3-wheeler commercial vehicles
- Developed new outlets and managed operations of existing branches, for Piaggio commercial vehicles distributorship in assigned territory
- Lead sales, spares and service-related business to ensure efficient functioning of dealership
- Interacted with key OEM personnel, liaised to develop ordering and marketing plans
- Driving dealership teams to achieve their pre-determined targets and KRAs.
- Established clear budgets and cost controls strategies to meet objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Led and managed administrative staff to maintain smooth daily operations.
Assistant Manager - Heavy Equipment Sales
Y.K Almoayyed & Sons
Sitra, Bahrain
05.2011 - 03.2017
- Marketing of Construction Equipment's, Heavy-Duty Trucks, Mobile Cranes, Construction and Material handling equipment's, truck mounted Cranes, dewatering pumps and Screw Compressors
- Instrumental in winning ministry and PSU tenders
- Follow through with government project tenders related to purchase/lease of trucks and equipment's until conclusion
- Ensure Technical and Commercial aspects of tender are complied
- Liaised with superstructure suppliers to customize trucks, to suit end customers’ needs in terms of design and cost criterion and based on application
- Efficiently handled vehicle and equipment ordering, planning, and forecast
- Prepared and evaluated technical and commercial aspects of purchase order to principals
- Coordinated with the finance department for supplier payment and customer credit approvals
- Maintained conducive relationship with OEM supplier representatives through cordial interactions for all related matters
- Participation in key business development plan meetings
- Participated in training, seminars and conferences organized by OEMs.
Head of Sales
Allied Car Rental (National Car Rental Franchisee)
Manama, Bahrain
05.2009 - 04.2011
- Focused on improving sales in corporate sector, Travel and tourism industry
- Marketing, PR, and online marketing
- Handled key accounts among manufacturing, Banking, FMCG and construction industry
- Liaised with Dealerships of reputed brands like Toyota, Nissan, GM, Hyundai and Honda for vehicle procurement.
Senior Sales Executive
Zayani Motors (Mitsubishi Distributor)
Sitra, Bahrain
11.2006 - 03.2009
- Responsible for sales of Mitsubishi Fuso Trucks and pick-up trucks
- Grew brand awareness by increasing market penetration
- Expanded new business by implementing effective networking and sales strategies
- Handling fleet business with corporates, ministries, construction and building material, FMCG industry
- Secured new clients through targeted prospecting and networking.
Sales Executive
E.K Kanoo (Motor City- Isuzu Distributer)
Bahrain
01.2004 - 10.2006
- Handled sales of Isuzu Pick-ups and LCV trucks to small and medium scale companies, Fleet buyers
- Developed customer relationship through consultative sales techniques to attain sales goals
- Showcased product features and benefits to drive sales
- Developed equipment and superstructure suppliers for fitting on Chassis based on clients’ requirements
- Maximized customer retention by proactively attending to product complaints and coordinating with after sales.
Sales Executive
OTE Group
Oman
05.2002 - 12.2003
- Identifying market segments, prospecting, and developing new customers
- Branch Manager for sales and operations for the entire range of brands
- Active participation in executing marketing activities like launches, roadshows, and customer meet
- Showcased product features and benefits to drive sales
- Coordinated with Banks and Finance companies for quick and efficient funding
- Participated in continuous product development training
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
Sales Executive
OTE Group
Oman
10.1997 - 10.1999
- Identifying market segments, prospecting, and developing new customers
- Branch Manager for sales and operations for the entire range of brands
- Active participation in executing marketing activities like launches, roadshows, and customer meet
- Showcased product features and benefits to drive sales
- Coordinated with Banks and Finance companies for quick and efficient funding
- Participated in continuous product development training
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
Sales Representative
TATA Dealership
Mangalore
05.1995 - 10.1997
- Recruited by TELCO as Commercial Trainee after undergoing training at Pune and N
- Delhi TATA facilities
- Conducted roadshows, display, test drive activity
- Interfaced with customers to resolve pre and post sales issues
- Liaised with customers to determine needs and provide apt solutions.
Education
Mechanical Engineering Diploma (Automobile Technology) - Engineering
Karnataka Board of Technical Education
India 05.1992 - 04.1995
Post Graduate Diploma – Business Administration (Marketing) - undefined
Symbiosis University
Skills
- Excel proficiency
- Sales leadership
- Brand building
- Campaign management
Custom
Current events, Networking, fitness, and music
Personal Information
- Date of birth: 05/24/74
- Nationality: Indian
Timeline
Business Development Manager
Automobiles export trading business
01.2022 - Current
Manager Sales & operations
Piaggio Commercial Vehicle Dealership
05.2017 - 12.2021
Assistant Manager - Heavy Equipment Sales
Y.K Almoayyed & Sons
05.2011 - 03.2017
Head of Sales
Allied Car Rental (National Car Rental Franchisee)
05.2009 - 04.2011
Senior Sales Executive
Zayani Motors (Mitsubishi Distributor)
11.2006 - 03.2009
Sales Executive
E.K Kanoo (Motor City- Isuzu Distributer)
01.2004 - 10.2006
Sales Executive
OTE Group
05.2002 - 12.2003
Sales Executive
OTE Group
10.1997 - 10.1999
Sales Representative
TATA Dealership
05.1995 - 10.1997
Mechanical Engineering Diploma (Automobile Technology) - Engineering
Karnataka Board of Technical Education
05.1992 - 04.1995
Post Graduate Diploma – Business Administration (Marketing) - undefined
Symbiosis University
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