Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Charlie Omanito

Charlie Omanito

Food And Beverage Server/ Lounge Executive Attendant/ Front Desk Agent
Dubai

Summary

Hard-working professional with more than 12 years of experience and a proven knowledge of Food and Beverages and Hotel Industry.


Overview

14
14
years of professional experience

Work History

Frontliner as IT Support/ Admin Support

Connexion Workforce LLC, Somerian Health LLC
08.2020 - 11.2022
  • Responsible for assigning duties and tasks including arranging schedules and site location to all team members
  • Supervise staff to ensure that tasks are completed on time and according to safety laws
  • Order stocks needed for in the production/site
  • Open up or close the site at the start and end of the day
  • Troubleshoot computers, printers and networks issues
  • Set up a new system/program and trained the encoders whenever a new system is implemented
  • Evaluate staff performance and provide training where necessary
  • Resolve workplace disputes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked with customers to understand needs and provide excellent service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Prepared variety of different written communications, reports and documents.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Fairmont Gold Lounge Attendant

Fairmont Hotel
Dubai
01.2014 - 01.2020
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Opera Software.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported needs of guests wait staff who attended to specific needs of countless customers daily for lounge with social relevancy and intentionality.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Fairmont Gold Butler

Fairmont Hotel and Resort
Dubai
01.2012 - 01.2014
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

IRD Server/Food Server/Bar Attendant

Fairmont Hotel and Resort
Dubai
05.2008 - 01.2012
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Verified accuracy and quality of orders before delivery.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Inspected dishes and utensils for cleanliness.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Diploma - Computer and Electronics Technology

STI COLLEGE

Skills

    Food and beverage pairings

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Accomplishments

  • Lounge Executive Attendant
  • Food and Beverages ASSOCIATE
  • Concierge/Front Desk Agent
  • CONTACT
  • EMAIL:
  • Comanito25@gmail.com
  • PHONE: 971-50-5588071
  • ADDRESS: 211 Muhaisna Star Building,
  • Dubai , UAE

Timeline

Frontliner as IT Support/ Admin Support

Connexion Workforce LLC, Somerian Health LLC
08.2020 - 11.2022

Fairmont Gold Lounge Attendant

Fairmont Hotel
01.2014 - 01.2020

Fairmont Gold Butler

Fairmont Hotel and Resort
01.2012 - 01.2014

IRD Server/Food Server/Bar Attendant

Fairmont Hotel and Resort
05.2008 - 01.2012

Diploma - Computer and Electronics Technology

STI COLLEGE

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Charlie OmanitoFood And Beverage Server/ Lounge Executive Attendant/ Front Desk Agent