Charlie Omanito
Food And Beverage Server/ Lounge Executive Attendant/ Front Desk Agent
Dubai
Summary
Hard-working professional with more than 12 years of experience and a proven knowledge of Food and Beverages and Hotel Industry.
Overview
14
14
years of professional experience
Work History
Frontliner as IT Support/ Admin Support
Connexion Workforce LLC, Somerian Health LLC
08.2020 - 11.2022
- Responsible for assigning duties and tasks including arranging schedules and site location to all team members
- Supervise staff to ensure that tasks are completed on time and according to safety laws
- Order stocks needed for in the production/site
- Open up or close the site at the start and end of the day
- Troubleshoot computers, printers and networks issues
- Set up a new system/program and trained the encoders whenever a new system is implemented
- Evaluate staff performance and provide training where necessary
- Resolve workplace disputes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Fairmont Gold Lounge Attendant
Fairmont Hotel
Dubai
01.2014 - 01.2020
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Opera Software.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported needs of guests wait staff who attended to specific needs of countless customers daily for lounge with social relevancy and intentionality.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new team members on company procedures, customer service and issue resolution.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Fairmont Gold Butler
Fairmont Hotel and Resort
Dubai
01.2012 - 01.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
IRD Server/Food Server/Bar Attendant
Fairmont Hotel and Resort
Dubai
05.2008 - 01.2012
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Inspected dishes and utensils for cleanliness.
- Collected orders and relayed them to bartenders quickly and accurately.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Diploma - Computer and Electronics Technology
STI COLLEGE
Skills
Food and beverage pairings
Accomplishments
- Lounge Executive Attendant
- Food and Beverages ASSOCIATE
- Concierge/Front Desk Agent
- CONTACT
- EMAIL:
- Comanito25@gmail.com
- PHONE: 971-50-5588071
- ADDRESS: 211 Muhaisna Star Building,
- Dubai , UAE
Timeline
Frontliner as IT Support/ Admin Support
Connexion Workforce LLC, Somerian Health LLC
08.2020 - 11.2022
Fairmont Gold Lounge Attendant
Fairmont Hotel
01.2014 - 01.2020
Fairmont Gold Butler
Fairmont Hotel and Resort
01.2012 - 01.2014
IRD Server/Food Server/Bar Attendant
Fairmont Hotel and Resort
05.2008 - 01.2012
Diploma - Computer and Electronics Technology
STI COLLEGE
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