Charmaine Rea Pascua
Abu Dhabi
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Operates well with minimal supervision to meet demanding objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Secretary to the General Manager
Town Properties Sole Proprietorship LLC
2020.10 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Real Estate Agent
Town Properties Sole Proprietorship LLC
2018.10 - 2020.10
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Assisted clients in financial planning for purchase.
- Reviewed market research data and changed sales plans accordingly.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Collected fees and documented payment processes for property transactions.
Shift Supervisor
Buffalo Wings and Rings
2017.02 - 2018.10
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Head Waitress
Shawarma Planet
2016.08 - 2017.02
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
Caregiving - Health Care
JFK Caregivers
ILOCOS SUR PHILIPPINESDiploma - Computer Programming
Northern Ilocandia College Of Science & Technology
ILOCOS SUR PHILIPPINESSkills
- Administrative Duties
- Bookkeeping Support
- Customer Inquiries
- Office Recordkeeping
- Accounts Payable and Accounts Receivable
- Client Requirements
- Goal Minded
- Team Goals
Accomplishments
- Collaborated with team of 25 in the development of Aldar Properties.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high commission by introducing portals for listing tasks.
Certification
- Certified 1 year + Employee of the month, Buffalo Wings And Rings - 2017-2018
- Best Real Estate Listing of the Year, Town Properties Sole Proprietorship LLC - 2019-2020
- Highest Lead of the Year, Town Properties Sole Proprietorship LLC - 2019-2020
- Bayut Training (Portal Real Estate UAE) - 2020
- Propertyfinder Training (Portal Real Estate UAE) - 2022
Timeline
Secretary to the General Manager
Town Properties Sole Proprietorship LLC
2020.10 - Current
Real Estate Agent
Town Properties Sole Proprietorship LLC
2018.10 - 2020.10
Shift Supervisor
Buffalo Wings and Rings
2017.02 - 2018.10
Head Waitress
Shawarma Planet
2016.08 - 2017.02
Caregiving - Health Care
JFK Caregivers
Diploma - Computer Programming
Northern Ilocandia College Of Science & Technology
- Certified 1 year + Employee of the month, Buffalo Wings And Rings - 2017-2018
- Best Real Estate Listing of the Year, Town Properties Sole Proprietorship LLC - 2019-2020
- Highest Lead of the Year, Town Properties Sole Proprietorship LLC - 2019-2020
- Bayut Training (Portal Real Estate UAE) - 2020
- Propertyfinder Training (Portal Real Estate UAE) - 2022
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