Dynamic Sales Executive with 15 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Hi, I’m
Chathuri Perera
Sharjah
Summary
Overview
17
years of professional experience
Work History
R-pac Middle East Ltd.
Customer Service & Sales Executive
06.2019 - Current
Job overview
- Handle new developments, Costing, and Pricing
- Open and maintain customer accounts by recording account information
- Creating PI / PO/ Invoices in SAP system
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Developed and implemented account management plans to establish customer satisfaction.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Avery Dennison Lanka (Pvt) Ltd
Specialist in Solution Sales (In Plant Printing Solutions)
09.2016 - 04.2019
Job overview
- Consistently met my short and long-term targets by meeting customer's expectations.
- Sell Products and services
- Handle products and services and product recalls
- Create Product categories and maintain Database
- Create PI, Invoice, PO's when necessary
- Proactively participated in meetings and helped create new practices
- Handle inquiries via Phone, E-mails, calls, and meeting clients frequently
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new team members.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
Avery Dennison Lanka (Pvt) ltd
Customer Services Executive
08.2008 - 08.2016
Job overview
- Resolve customer complaints via phone, email, or social media
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advice on company information
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade a customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Work with the customer service manager to ensure proper customer service is being delivered.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Triad advertising (Pvt) ltd
Front Office Executive, Receptionist Cum Telephone Operator
08.2007 - 11.2009
Job overview
- Greet clients and set a positive office atmosphere
- Answer the phone, take messages, and redirect calls to appropriate offices
- Organize and maintain files and records, update when necessary
- Create and maintain updated documents and spreadsheets.
- Oversee sorting and distribution of incoming mail
- Prepare outgoing mail (envelopes, packages, etc.) Operate office equipment, such as photocopier, printers, etc
- Organize bookkeeping and issue invoices/checks
- Record meeting minutes and dictations
- Perform inventory of office supplies and order what is needed.
Education
London Business SchoolSri Lanka
Diploma in Customer Care Management
University Overview
SGS LankaSri Lanka
Certificate Training for ISO 9001:2015 Internal Auditor
University Overview
The Open University of Sri Lanka
Short course in tourism and hotel operations
University Overview
Skills
- Willingness to learn
- Knowledge of the Product
- Attentiveness
- Time management skills
- Teamwork
- Adaptability
- Effective communication
- Creativity
- Order Management
- Quality assurance understanding
- Brand Promotion
Languages
English
Hindi
Timeline
Customer Service & Sales Executive
R-pac Middle East Ltd.
06.2019 - Current
Specialist in Solution Sales (In Plant Printing Solutions)
Avery Dennison Lanka (Pvt) Ltd
09.2016 - 04.2019
Customer Services Executive
Avery Dennison Lanka (Pvt) ltd
08.2008 - 08.2016
Front Office Executive, Receptionist Cum Telephone Operator
Triad advertising (Pvt) ltd
08.2007 - 11.2009
London Business School
Diploma in Customer Care Management
SGS Lanka
Certificate Training for ISO 9001:2015 Internal Auditor
The Open University of Sri Lanka
Short course in tourism and hotel operations
Personal Information
Personal Information
- Date of Birth: 09/26/86
- Nationality: Sri Lankan
Extracurricular Activities
Extracurricular Activities
Member of Emergency rescue and firefighting team in Avery Dennison Sri Lanka.Personal Information
Personal Information
- Date of Birth: 09/26/86
- Nationality: Sri Lankan
Extracurricular Activities
Extracurricular Activities
Member of Emergency rescue and firefighting team in Avery Dennison Sri Lanka.Similar Profiles
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