Summary
Overview
Work History
Education
Skills
Languages
Timeline
ProjectManager
CHATHURIKA DIKKUMBHURAGE

CHATHURIKA DIKKUMBHURAGE

Al Nahda,United Arab Emirates

Summary

Hardworking service management professional with extensive experience in Administrative & Customer Relationship Executive leadership. Skilled in business planning and organisation to maintain smooth daily operations. Leads by example to motivate high-achieving, dedicated service teams.

Overview

14
14
years of professional experience

Work History

Administrative & Customer Relationship Executive

MTV Channels
COLOMBO 02, SRI LANKA
2020.10 - 2024.03
  • Planning and execution of significant events,TV Program,Drama,Film Launch,Media Coverage such as conferences, board meetings, and team gatherings in Sri Lanka
  • Supporting marketing initiatives by assisting with content creation, social media management, and promotional activities.
  • Organize and maintain complex calendars, balancing meetings, appointments, and travel arrangements.
  • Built and maintained profitable relationships with key customers.
  • Database management over 50 Corporate client's to organize and categorize essential business information.


Administrative & Customer Service Executive

Wijaya Newspapers
COLOMBO 02, SRI LANKA
2018.02 - 2020.09
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Supporting marketing initiatives by assisting with content creation, and promotional activities.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Managed banking and accounts with expert finance knowledge.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Handling over 100 customer objections and complaints professionally

Administration & Front Office Executive

Hi Fashion Holdings
HOMAGAMA, SRI LANKA
2015.07 - 2018.12
  • Encouraged mutual trust, respect and cooperation among team members.
  • Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
  • Documented conferences, meetings and appointments with verbatim reports.
  • Prepared professional business correspondence on behalf of senior staff and organisation.
  • Organised master calendar of appointments, operational targets and projects.
  • Booked flights and hotels for domestic and international meetings.
  • Supervised administrative work in office and set goals for staff.

Business development senior executive

Pure Tech Lanka Water Company
COLOMBO 04, SRI LANKA
2010.06 - 2015.04
  • Conducted market research to identify new business opportunities and market trends.
  • Developed and implemented customer service policies and procedures
  • Developed and implemented programs to enhance customer experience and build customer loyalty.
  • Identified and develop new business opportunities with existing clients
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.

Education

Master of Business Administration - Following Masters of Business Management in Marketing at University of Kelaniya

University of Kelaniya
Kelaniya,Sri Lanka

Diploma - Chartered Qualification in Human Resource Management (HRM) Program, Chartered Institute of Personnel

CIPM
COLOMBO,SRI LANKA

Diploma - Professional Qualification in Human Resources Management (PQHRM), Institute of Personnel Management

IPM
COLOMBO,SRI LANKA

Diploma - Certificate Course in Human Resource Management, IPM

IPM
COLOMBO,SRI LANKA

Foundation degree - Foundation Course in Human Resource Management (FCHRM), IPM

IPM
COLOMBO,SRI LANKA

Skills

  • Training and Development
  • Compliance understanding
  • Time & Business management
  • Team building
  • Customer Service
  • Financial administration
  • Calendar management
  • Office inventory management
  • Meeting planning
  • Data confidentiality


Languages

Sinhala
Native
English
Upper intermediate
Hindi
Beginner

Timeline

Administrative & Customer Relationship Executive

MTV Channels
2020.10 - 2024.03

Administrative & Customer Service Executive

Wijaya Newspapers
2018.02 - 2020.09

Administration & Front Office Executive

Hi Fashion Holdings
2015.07 - 2018.12

Business development senior executive

Pure Tech Lanka Water Company
2010.06 - 2015.04

Master of Business Administration - Following Masters of Business Management in Marketing at University of Kelaniya

University of Kelaniya

Diploma - Chartered Qualification in Human Resource Management (HRM) Program, Chartered Institute of Personnel

CIPM

Diploma - Professional Qualification in Human Resources Management (PQHRM), Institute of Personnel Management

IPM

Diploma - Certificate Course in Human Resource Management, IPM

IPM

Foundation degree - Foundation Course in Human Resource Management (FCHRM), IPM

IPM
CHATHURIKA DIKKUMBHURAGE
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