Chatura Peiris
dubai,uae
Summary
A professional with advanced analytical capabilities and strategic thinking, adept at navigating industry regulations and quality standards. Demonstrates communication excellence and leadership, fostering strong customer relationships while effectively managing time. Committed to leveraging skills for impactful contributions in a dynamic environment.
Overview
2
2
Languages
1
1
Certification
28
28
years of professional experience
Work history
Team lead
Kanoo Travels
2005.11 - 2026.09
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Collaborated with colleagues to achieve common goals, coaching and mentoring new staff to improve team cohesion and performance.
- Trained and mentored junior consultants in customer service best practices.
- Delivered exceptional customer service by addressing client needs and resolving issues promptly, providing consultative advice on travel requirements, options, and trends.
- Handled difficult customer complaints and objections effectively, ensuring maintenance of first-class customer service standards.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Ability to multitask and perform under pressure situations.
- Proficient in using the GDS - Sabre and Amadeus
- Comprehensive knowledge of reservations, ticketing, ticket reissuance, bargain fare finder, hotels, and other travel-related services
- Ability to handle complex multi sector travel itineraries.
- Excellent geographical knowledge
- Ability to process all types of refunds.
- Advised customers on visas and travel safety.
- Extensive exposure in group movements.
- Proficient in budget costing, custom made itineraries and proposals.
- Coordinates visa applications
- Advised customers on visas and travel safety.
- Verified customer passports and documentation to travel.
- Oversaw online booking tool which is provided to the client.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Identified add-on sales opportunities by analyzing client needs, budgets, and preferences.
- Promoted seasonal travel offers and upsold additional tours and experiences.
Travel Advisor
Regency Travels
Doha
2002.03 - 2004.12
- Used Sabre / Amadeus GDS systems to book a variety of complex, worldwide itineraries along with hotels and cars
- Researched accommodation options, offering tailored choices to meet diverse tastes and budgets.
- Provided guidance to customers regarding necessary visa and passport requirements for travel.
- Checked customer passports and travel documentation for compliance with regulations.
- Identified add-on sales opportunities by analyzing client needs, budgets, and preferences
- Promoted seasonal travel offers and identified upsell opportunities for additional tours and experiences, increasing overall client engagement.
- Responded to clients' questions, issues and complaints, developing creative solutions to enhance client satisfaction.
Ticketing and reservation agent
Sri Lankan Air
colombo
1999.03 - 2003.03
- Coordinated guest itineraries and secured reservations for shows and attractions, delivering a seamless experience.
- Managed guest booking adjustments and complaints, negotiating resolutions to enhance customer satisfaction.
- Responded to customer reservation queries via phone, email, live chat, and face-to-face interactions, ensuring timely and accurate information.
- Efficiently dealt with and solved issues arising with bookings or reservations, such as cancellations.
Education
Diploma - Airline fares and ticketing
Srilanakan airlines
srilanaka 2005.01 - 2005.04
Skills
- Industry regulations knowledge
- Quality standards knowledge
- Analytical skills
- Strategic thinking
- Customer relations
- Leadership & influence
- Effective communication
- Time management
Certification
Basic fares and ticketing, intermediate fares and ticketing, Customer service and telephone techniques, Sabre / Mars / Amadeus fares reservations and ticketing
HOBBIES
Playing cricket / Rugby
Disclaimer
None related referees can be provided upon request.
Languages
English
Fluent
Sinhala
Native
Affiliations
- Playing cricket and Rugby
Accomplishments
School colours for cricket and rugby
Timeline
Team lead
Kanoo Travels
2005.11 - 2026.09
Diploma - Airline fares and ticketing
Srilanakan airlines
2005.01 - 2005.04
Travel Advisor
Regency Travels
2002.03 - 2004.12
Ticketing and reservation agent
Sri Lankan Air
1999.03 - 2003.03