CHE SERAPHINE MBONG
DUBAI ,UAE
Summary
Dedicated professional with expertise in cash handling, customer service, and food preparation. Demonstrates strong skills in table clearing, verbal communication, and regulatory compliance. Maintains exemplary hygiene standards and precise order taking. Committed to delivering exceptional service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Amanos Restaurant & cafe
Dubai, UAE
02.2021 - 09.2024
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Attended to customer's needs proactively for first-class waiting service.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Informed kitchen staff regarding special order requirements.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
High School Diploma - food science
st james college
cameroon 03.2013 - 02.2015
Skills
- Cash handling
- Customer Service
- Food preparation
- Table clearing
- Verbal communication
- Regulatory compliance
- Exemplary hygiene standards
- Precise order taking
Languages
English and French
Advanced
References
References available upon request.
Timeline
Waitress
Amanos Restaurant & cafe
02.2021 - 09.2024
High School Diploma - food science
st james college
03.2013 - 02.2015
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