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Chedha Ouesleti
Receptionist
United Arab Emirates
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Helpline Company
02.2022 - 01.2025
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operation
Executive Administrative Assistant
Private Training School
01.2020 - 06.2021
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Front Desk Officercer
Hotel Belvedere
03.2019 - 11.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Receptionist
Palais Bayram
01.2018 - 11.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Hotel Serail
03.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - License Fundamental in General English Language
High Institute of Human Science
Tunisia 05.2001 -
Skills
Mentoring and training
Negotiation
New business launch
E-commerce strategy
Customer support
Service recommendations
Inbound call management
Data entry
Software
PowerPoint
Microsoft Excel
Adobe Photoshop
Timeline
Helpline Company
02.2022 - 01.2025
Executive Administrative Assistant
Private Training School
01.2020 - 06.2021
Front Desk Officercer
Hotel Belvedere
03.2019 - 11.2019
Receptionist
Palais Bayram
01.2018 - 11.2018
Receptionist
Hotel Serail
03.2017 - 08.2017
Bachelor of Science - License Fundamental in General English Language
High Institute of Human Science
05.2001 -
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