Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
CHELCIE-JANE EADIE

CHELCIE-JANE EADIE

Abu Dhabi,United Arab Emirates

Summary

Dynamic professional with expertise in inflight leadership and ground support, specialising in Internal Communications and Pilot Support & Engagement. Proven ability to manage sensitive communications while fostering a positive team environment. Strong track record in event planning and stakeholder collaboration, aligned with organisational goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Crew on Ground: Pilot Support

Etihad Airways
Abu Dhabi, United Arab Emirates
12.2024 - 07.2025
  • Acted as a central point of contact for Pilots, managing the Pilot Support Inbox and responding to a wide range of operational, HR, and personal queries with professionalism and empathy.
  • Coordinated Pilot participation in promotional campaigns and events through the CPRO program, handling end-to-end logistics, stakeholder liaison, pilot briefing, and brand compliance.
  • Maintained and distributed the monthly Pilot Seniority List, ensuring accuracy and timely updates to reflect operational changes and support internal visibility.
  • Organised and executed the Command Upgrade Ceremony, including event planning, content creation, stakeholder coordination, and onsite management.
  • Tracked feedback, monitored recurring themes in Pilot concerns, and escalated relevant insights to leadership for continuous improvement.

Crew on Ground: Internal Communications & Events

Etihad Airways
Abu Dhabi, United Arab Emirates
07.2022 - 07.2025
  • Created, edited, and disseminated Internal Communications on behalf of Flight Operations, ensuring clarity, consistency, and alignment with brand tone and operational priorities.
  • Drafted sensitive and time-critical communications during geopolitical situations, including airspace closures and regional political disruptions, directly supporting the former VP Flight Operations.
  • Collaborated with Operational Leadership, HR, and Corporate Communications to deliver targeted messaging to Pilots and Cabin Crew across multiple channels.
  • Planning and execution of Flight Operations events, including engagement initiatives and recognition activities that fostered a positive crew culture.
  • Ensured all communications were aligned with compliance standards and safety protocols, while remaining clear, empathetic, and crew-centric.
  • Played a key role in the formalization of the Flight Operations Crew Communications Process, helping to establish structured workflows, approval channels, and messaging guidelines.
  • Managed the distribution of regulatory communications and operational updates to ensure compliance and alignment with aviation standards.

FA, FJ, Cabin Senior (Onboard Leader)

Etihad Airways
Abu Dhabi, United Arab Emirates
01.2019 - 07.2025
  • Lead and manage diverse Cabin Crew teams to ensure the safe, efficient, and exceptional delivery of inflight service in alignment with Etihad’s premium standards.
  • Provide inflight leadership, coaching, and performance feedback while fostering a collaborative and motivated team culture.
  • Actively encourage crew to deliver consistent, elevated service with a focus on achieving high Net Promoter Scores (NPS).
  • Selected as a member of the Company Promotions and Events Team (CPRO), representing Etihad at high-profile internal and external events across global markets.
  • Recognized for professionalism, brand alignment, and consistent service excellence both onboard and in public-facing capacities.

Reception Year & Year 2 Class Teacher

Westcott Primary School
Cape Town, South Africa
01.2016 - 05.2019
  • Managed and led a classroom of 33 students, delivering engaging lessons across the curriculum while fostering a positive, inclusive, and structured learning environment.
  • Planned and implemented differentiated instruction to meet diverse learning needs, promoting academic progress and personal development.
  • Successfully coordinated and accompanied the school’s first-ever netball and cricket tours, demonstrating strong event planning, risk management, and leadership skills.
  • Built strong relationships with students, parents, and staff, contributing to a collaborative school community and a well-rounded student experience.

Education

Bachelor of Education - Foundation Phase

University of South Africa
Pretoria, South Africa
01.2012 - 12.2015

Skills

  • Crew & Pilot Engagement
  • Event Planning & Coordination
  • Crisis Communication
  • Stakeholder Management
  • Cross-Functional Collaboration
  • Strong Written & Verbal Communication Skills
  • Leadership & Team Motivation
  • Operational Awareness
  • Digital Content Creation

Languages

English
Native

Accomplishments

    Awarded Sky-High Achiever Award - February 2025

Timeline

Crew on Ground: Pilot Support

Etihad Airways
12.2024 - 07.2025

Crew on Ground: Internal Communications & Events

Etihad Airways
07.2022 - 07.2025

FA, FJ, Cabin Senior (Onboard Leader)

Etihad Airways
01.2019 - 07.2025

Reception Year & Year 2 Class Teacher

Westcott Primary School
01.2016 - 05.2019

Bachelor of Education - Foundation Phase

University of South Africa
01.2012 - 12.2015

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CHELCIE-JANE EADIE