CHEMS MAY HADDAD
Dubai,UAE
Summary
Results-driven Market Development Representative with over 3 years of experience generating high-value enterprise pipelines and consistently exceeding commercial quotas across the UAE, Qatar, Oman, and Francophone Africa. Expert in strategic discovery, account mapping, and cross-cultural stakeholder management. Advanced proficiency in Salesforce CRM, Red Hat Sales Cloud, ZoomInfo, and LinkedIn Sales Navigator for precise data prospecting, pipeline reporting, and forecasting. Certified ISO 9001 Lead Auditor and Lean Six Sigma Yellow Belt.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Market Development Representative
Red Hat
Dubai
2023.04 - 2026.06
- Drive targeted inbound and outbound market development activities across assigned high-growth territories (UAE, Qatar, Oman, and French Africa), consistently achieving or exceeding corporate lead generation and pipeline targets.
- Execute rigorous, details-driven account mapping and pipeline research strategies to uncover high-value expansion and cross-selling opportunities within major enterprise accounts.
- Led strategic event preparation, pipeline activations, and local client outreach, driving engagement and optimising lead conversion at regional Red Hat marketing events.
- Cultivated strong customer relationships and collaborated effectively with senior account executives, sales teams, and regional marketing leaders to enhance service delivery.
- Leveraged Salesforce CRM to track pipeline progression and manage complex lead funnels, ensuring data integrity for reliable executive forecasting.
Lead Generation Specialist
HAYBIO
2022.02 - 2022.10
- Spearheaded outbound cold outreach and inbound lead qualifying strategies, initiating commercial channels within the enterprise B2B space.
- Collaborated with sales and marketing teams to build, execute, and monitor localised lead generation campaigns, driving engagement and lead acquisition.
- Identified and qualified strategic leads through customised target profiling and discovery calls, enhancing lead quality via database cleansing workflows.
Quality Assurance Officer
BIOVITAL
Algiers
2020.01 - 2022.01
- Led cross-functional initiatives for corporate Quality Improvement Plans, managing comprehensive Quality Risk Assessments to identify and mitigate potential issues.
- Conducted internal and second-party compliance audits to enhance execution structures and ensure alignment with regulatory standards.
- Ensured operational compliance with international regulatory frameworks and industry safety metrics, enhancing adherence to internal guidelines.
Quality Control Supervisor
BIOVITAL
Algiers
2018.01 - 2020.01
- Supervised laboratory analysts, auditing batch records and resolving cross-functional deviations or out-of-specification (OOS) anomalies to ensure compliance with regulatory standards.
- Approved method validations and analytical metrics, implementing scalable upgrades to enhance the corporate Quality Management System (QMS).
- Liaised with regulatory bodies for ongoing regulatory compliance updates and awareness.
- Coordinated recall efforts for flawed products swiftly and efficiently.
- Developed preventative maintenance schedules which led to reduced machine downtime.
Quality Control Analyst
BIOVITAL
Algiers
2016.01 - 2018.01
- Performed chemical and stability testing in highly regulated, fast-paced laboratory to ensure compliance with industry standards.
- Investigated quality complaints, leading to effective resolutions.
- Developed and reviewed Standard Operating Procedures (SOPs) to enhance clarity and consistency in structural testing methods.
- Optimised workflow through efficient resource allocation and task scheduling, resulting in streamlined operations.
- Provided training to junior analysts on laboratory protocols and procedures., contributing to team development.
Customer Service Assistant
British Council
Algiers
2015.09 - 2015.12
- Managed multi-channel communication (phone, email, live chat) to resolve high-priority customer complaints efficiently.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Utilised SAP CRM software to log customer interactions and informed leadership on evolving consumer needs.
Education
Bachelor of Science - Biotechnology & Health
University of Science And Technology
Algiers 2012.01 - 2015.01
Skills
- Account Management: Account Mapping, Relationship Management, Pipeline generation, Retention strategies,propection,cross sell,upsell
- Systems & CRM Data: Salesforce CRM, Data reporting ,Zoominfo, Red Hat sales cloud
- Systems & CRM Data: Salesforce CRM, Data reporting, SAP,Zoominfo,Red Hat sales cloud
- Quality & Methodology: Quality Assurance, Six Sigma, Process optimisation
Certification
IRCA Certified ISO 9001 Lead Auditor (Intertek) | Certified Lean Six Sigma Yellow Belt (Kaizen Academy)
LANGUAGES
Languages: French (Fluent - Native Level), Arabic (Native), English (Fluent), Italian (Intermediate)
Fluent
Timeline
Market Development Representative
Red Hat
2023.04 - 2026.06
Lead Generation Specialist
HAYBIO
2022.02 - 2022.10
Quality Assurance Officer
BIOVITAL
2020.01 - 2022.01
Quality Control Supervisor
BIOVITAL
2018.01 - 2020.01
Quality Control Analyst
BIOVITAL
2016.01 - 2018.01
Customer Service Assistant
British Council
2015.09 - 2015.12
Bachelor of Science - Biotechnology & Health
University of Science And Technology
2012.01 - 2015.01