Chems Elhouda Sebouh
Dubai
Summary
Hardworking and enthusiastic individual with 4 years of experience managing administrative tasks and providing exceptional customer service. Possess strong communication and organizational skills with a proven track record of responding to inquiries and concerns in a timely manner. Proficient at using Microsoft Office to ensure office running smoothly. I work hard to ensure customer's satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Restart Fitness Club
01.2024 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Agent
Space Gym
09.2022 - 12.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated with vendors for repair and maintenance of gym and equipments.
- Monitored gym's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with clients for satisfaction.
- Enforced policies and procedures to increase efficiency.
Receptionist
BESSMA Clinic
06.2021 - 08.2022
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Handling queries and complaints via phone, email and general correspondence
- Communicating medical results to patients under clinical supervision
- Scheduling appointments and keep those appointments on time
- Taking and ensuring messages are passed to the appropriate staff member in time
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software
- Faxing, scanning, filing, and mailing documentation
- Monitoring and ordering stationery and clinical supplies
- Booking and organizing staff and doctor meetings
- Maintaining information confidentiality at all times
- Managing office inventory such as stationery, equipment and furniture
- Maintaining safety and hygiene standards of the reception area.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Receptionist - part-time job
CASTELLUM Hotel
01.2019 - 01.2020
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Listening and responding to guest queries and requests both in-person and by phone providing accurate information about local attractions and services
- Inform customers about payment methods and verify their credit card data
- Registering guests collecting necessary information (like contact details and exact dates of their stay)
- Welcoming guests upon their arrival and assign rooms
- Providing information about our hotel, available rooms, rates and amenities
- Responding to clients' complaints in a timely and professional manner
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Master's Degree in French For Specific Objectives -
Hassiba Ben Bouali University
Algeria05-2021
Bachelor's Degree in French Language -
Hassiba Ben Bouali University
Algeria11.2020
Skills
- Excellent communication skills
- Phone etiquette
- Office management skills
- Organizational skills
- Scheduling and planning skills
- Excellent interpersonal skills
- Able to deal with difficult clients or customers
- Teamwork
- Ability to multi-task
- Proactive approach
- Ability to handle office equipment
- Flexibility
- Empathy
- Attention to detail
- Tech Savvy
- Microsoft Office
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Hobbies
- Watching movies
- Listening to music
- Learning new languages
Additional Information
I hereby declare that the details furnished above are true and correct.
Place: Dubai, U.A.E
Timeline
Front Desk Receptionist
Restart Fitness Club
01.2024 - Current
Front Desk Agent
Space Gym
09.2022 - 12.2023
Receptionist
BESSMA Clinic
06.2021 - 08.2022
Receptionist - part-time job
CASTELLUM Hotel
01.2019 - 01.2020
Master's Degree in French For Specific Objectives -
Hassiba Ben Bouali University
Bachelor's Degree in French Language -
Hassiba Ben Bouali University
Similar Profiles
Stefanie GemmekeStefanie Gemmeke
HR Medewerker at USG RestartHR Medewerker at USG Restart
Vamshi S MVamshi S M
Internship Completed at Internship In AWS Restart In Magic BusInternship Completed at Internship In AWS Restart In Magic Bus
Kevin WipfKevin Wipf
Program Coordinator at Restart Inc.Program Coordinator at Restart Inc.