Chems Elhouda Sebouh
Dubai
Summary
Hardworking and enthusiastic individual with 4 years of experience managing administrative tasks and providing exceptional customer service. Possess strong communication and organizational skills with a proven track record of responding to inquiries and concerns in a timely manner. Proficient at using Microsoft Office to ensure office running smoothly. I work hard to ensure customer's satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Restart Fitness Club
Dubai, United Arab Emirates
01.2024 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Agent
Space Gym
Algeria
09.2022 - 12.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated with vendors for repair and maintenance of gym and equipments.
- Monitored gym's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with clients for satisfaction.
- Enforced policies and procedures to increase efficiency.
Receptionist
BESSMA Clinic
Chlef, Algeria
06.2021 - 08.2022
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Handling queries and complaints via phone, email and general correspondence
- Communicating medical results to patients under clinical supervision
- Scheduling appointments and keep those appointments on time
- Taking and ensuring messages are passed to the appropriate staff member in time
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software
- Faxing, scanning, filing, and mailing documentation
- Monitoring and ordering stationery and clinical supplies
- Booking and organizing staff and doctor meetings
- Maintaining information confidentiality at all times
- Managing office inventory such as stationery, equipment and furniture
- Maintaining safety and hygiene standards of the reception area.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Receptionist - part-time job
CASTELLUM Hotel
Chlef, Algeria
01.2019 - 01.2020
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Listening and responding to guest queries and requests both in-person and by phone providing accurate information about local attractions and services
- Inform customers about payment methods and verify their credit card data
- Registering guests collecting necessary information (like contact details and exact dates of their stay)
- Welcoming guests upon their arrival and assign rooms
- Providing information about our hotel, available rooms, rates and amenities
- Responding to clients' complaints in a timely and professional manner
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Master's Degree in French For Specific Objectives -
Hassiba Ben Bouali University
Algeria05-2021
Bachelor's Degree in French Language -
Hassiba Ben Bouali University
Algeria11.2020
Skills
- Excellent communication skills
- Phone etiquette
- Office management skills
- Organizational skills
- Scheduling and planning skills
- Excellent interpersonal skills
- Able to deal with difficult clients or customers
- Teamwork
- Ability to multi-task
- Proactive approach
- Ability to handle office equipment
- Flexibility
- Empathy
- Attention to detail
- Tech Savvy
- Microsoft Office
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Hobbies
- Watching movies
- Listening to music
- Learning new languages
Additional Information
I hereby declare that the details furnished above are true and correct.
Place: Dubai, U.A.E
Timeline
Front Desk Receptionist
Restart Fitness Club
01.2024 - Current
Front Desk Agent
Space Gym
09.2022 - 12.2023
Receptionist
BESSMA Clinic
06.2021 - 08.2022
Receptionist - part-time job
CASTELLUM Hotel
01.2019 - 01.2020
Master's Degree in French For Specific Objectives -
Hassiba Ben Bouali University
Bachelor's Degree in French Language -
Hassiba Ben Bouali University