CHERLY FRANCESCA
Summary
Effective assistant property manager offering excellent skills in customer service, telephone etiquette, and issue response. Works cooperatively with property ownership, vendors, and residents. Thorough understanding of housing laws and resident management.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Exo Investments
03.2022 - 04.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and the property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Receptionist
Marriott Hotel
07.2019 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma in International Business Management - Specialized in international trade, finance, and marketing.
Universidad Peruana De Ciencias Aplicadas
Lima, Peru12.2025
Skills
- Customer Service
- Organizational Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property Management
- Team Collaboration
- Appointment Scheduling
- Problem-Solving
Languages
Spanish
English
Italian
Hobbies and Interests
- Reading
- Music Concerts
- Nature Walks
- Canvas Painting
Timeline
Assistant Property Manager
Exo Investments
03.2022 - 04.2024
Receptionist
Marriott Hotel
07.2019 - 02.2022
Diploma in International Business Management - Specialized in international trade, finance, and marketing.
Universidad Peruana De Ciencias Aplicadas
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