Cherry Htun
Hostess
Dubai
Summary
Experienced hospitality professional with 3 years of expertise as a hostess in luxury establishments, consistently delivering exceptional guest service in fast-paced settings. Proficient in guest relations, reservation management, high-volume guest flow coordination, and ensuring seamless operational efficiency. A proactive team leader committed to providing top-tier guest experiences, promoting team collaboration, and upholding high-end luxury standards.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Hostess
Laguna Taverna & Lounge
05.2024 - Current
- Company Overview: Beachfront Fine Casual Dining Restaurant & Lounge - Sofitel The Palm
- Manage high-volume reservations and seating for up to 400 guests daily, ensuring seamless guest flow and optimizing seating arrangements during peak times.
- Collaborate effectively with front-of-house and back-of-house teams to maintain smooth, efficient operations, contributing to a 30% increase in operational efficiency during peak hours
- Resolve guest concerns promptly and professionally, ensuring every guest leaves with a positive experience, maintaining a guest retention rate of 85%
- Stay well-informed on the latest promotions, events, and special offerings, elevating guest experiences with personalized recommendations that have contributed to a 15% increase in upselling opportunities
- Consistently uphold high standards of grooming and conduct, contributing to the restaurant's reputation as a top-tier fine dining destination
- Beachfront Fine Casual Dining Restaurant & Lounge - Sofitel The Palm
Hostess
TIMO
06.2022 - 04.2024
- Company Overview: Upscale Italian Restaurant - Al Jaddaf Rotana Suite Hotel, Dubai
- Created a welcoming, elegant atmosphere for guests, delivering a first-class greeting that set the tone for an exceptional dining experience
- Managed reservations and guest seating, ensuring smooth transitions from entry to seating, and maintaining guest satisfaction throughout the service
- Responsible for guest billing and cashiering, ensuring accuracy, efficiency, and attention to detail during all transactions
- Collaborated with colleagues to support administrative tasks, including inventory management, order preparation, and assisting with floor operations during busy periods
- Upscale Italian Restaurant - Al Jaddaf Rotana Suite Hotel, Dubai
Marketing and Communication Coordinator
Myanmar Aviation Trainings and Services (MATS)
09.2019 - 02.2021
- Built strong relationships with clients and internal teams, fostering collaboration and trust
- Partnered with third-party companies to design and evaluate joint training programs
- Addressed and resolved customer complaints to enhance satisfaction and loyalty
Junior Sales Executive
SML Business Group
05.2018 - 08.2019
- Assisted in developing marketing strategies and sales packages to drive business growth
- Engaged with clients, providing tailored solutions and ensuring satisfaction from start to finish
- Monitored customer feedback and ensured quality service, contributing to repeat business
Education
Hospitality and Tourism Management -
Mandalar University
Skills
- Reservations and seating coordination
- Effective Communication
- Detail Oriented
- Guest Centered Service
Personal Information
- Date of Birth: 05/11/98
- Nationality: Myanmar
Timeline
Hostess
Laguna Taverna & Lounge
05.2024 - Current
Hostess
TIMO
06.2022 - 04.2024
Marketing and Communication Coordinator
Myanmar Aviation Trainings and Services (MATS)
09.2019 - 02.2021
Junior Sales Executive
SML Business Group
05.2018 - 08.2019
Hospitality and Tourism Management -
Mandalar University
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