Cherry Takla
Dubai,United Arab Emirates
Summary
Detail-oriented professional with expertise in confidentiality, workload prioritisation, and time-management. Proficient in utilising Microsoft Office and various computerised systems to optimise efficiency and ensure accuracy. Adept at prioritising tasks to meet deadlines while maintaining high standards of quality. Committed to leveraging skills to support organisational goals and drive operational success.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work history
Executive Assistant to The Senior Vice President
Classera Smart Learning Company
, United Arab Emirates
02.2023 - 11.2025
- Coordinate the SVP calendar, organize over 50+ meetings, appointments, and travel plans monthly, guaranteeing zero scheduling conflicts and increasing overall productivity by 20%.
- Act as the point of contact among 5 executives, 50+ employees, clients, and other external partners on behalf of the SVP.
- Coordinate and filters incoming communications for the SVP, handle over 700 weekly contacts and prioritize addressing top-priority issues immediately, thereby increasing operational efficiency by 30%.
- Daily follow up on action items from meetings and ensure timely completion.
- Prepare and edit correspondence, presentations, and other documents on behalf of the SVP.
- Conduct research and gather information to facilitate the SVP in decision-making and project management.
- Create a comprehensive indexing system for 10,000+ files, streamlining document retrieval processes and reducing administrative workload by 30% monthly.
- Maintained the highest level of discretion and professionalism in handling sensitive data and confidential information.
- Play a pivotal role in special projects and initiatives as assigned by the SVP.
Customer Care Team Leader & Administrative Assistant
Air France-KLM
06.2018 - 12.2022
- Supervised a team of 10 agents, developing comprehensive performance evaluation tools and progress tracking; achieved a 40% improvement in service delivery times and a 40% increase in customer satisfaction.
- Guided newer team members and offered ongoing guidance to other team members enhanced team performance by 35% and met or exceeded monthly targets.
- Gave detailed feedback on the performance of team members to the management for staff evaluation and reward purposes.
- Authorized to approve special adjustments, gestures and compensation for a customer.
- Obtained quotes from vendors and suppliers and compared costs for goods and services to maximize cost effectiveness.
- Planned work schedules and annual leave for individuals and teams.
- Wrote and distributed email, correspondence memos, letters, faxes, and forms.
- Scheduled 50+ global monthly meetings and compile meeting minutes, driving a 25% improvement in operational efficiency.
- Prepared 25+ monthly reports, 10+ presentations, and any required research.
- (7 years 11 months)
Team Leader for Pre-litigation legal Team
Air France-KLM
09.2021 - 07.2022
- Led a team of 5 agents, including daily supervision and performance tracking.
- Conducted pre-claim investigation and oversaw the collation and organization of evidence files and legal briefs, improving case resolution time by 80%.
- Coordinated cross-departmental efforts to gather the required documents from Finance and Operations teams to expedite case resolution, reducing average case handling time from 30 days to 7 days.
- (7 years 11 months)
Customer Care Executive
Air France-KLM
02.2015 - 05.2018
- Reviewed and expedited 500+ traveler claims monthly and achieving a consistent 96% customer satisfaction rate.
- Implemented direct phone communication to handle claims leads to improved customer rapport and achieving a 70% faster claim settlement rate.
- Collected and reported customer comments and experiences to the quality team, contributing to a 60% decrease in product defects.
- (7 years 11 months)
Customer Service and Telemarketing Agent
Xceed Company
01.2013 - 08.2014
- Managed a high volume of customer inquiries, achieving a 80% first-contact resolution rate and contributing to a 25% increase in positive customer feedback scores.
- Coordinated over 200 installation appointments quarterly for engineers.
- (Canadian account Vidéotron)
Education
Bachelor's Degree - French department
Ain Shams University
01.2008 - 01.2012
High School - undefined
Notre Dame de La Délivrande School
01.1995 - 01.2008
Skills
- Confidentiality
- Computerized Systems
- Workload Prioritization
- Microsoft Office
- Time-management
Languages
Arabic
Native
French
Advanced
English
Advanced
Custom
- Best Practice
- Highest Productivity
Affiliations
- Reading
- Swimming
Timeline
Executive Assistant to The Senior Vice President
Classera Smart Learning Company
02.2023 - 11.2025
Team Leader for Pre-litigation legal Team
Air France-KLM
09.2021 - 07.2022
Customer Care Team Leader & Administrative Assistant
Air France-KLM
06.2018 - 12.2022
Customer Care Executive
Air France-KLM
02.2015 - 05.2018
Customer Service and Telemarketing Agent
Xceed Company
01.2013 - 08.2014
Bachelor's Degree - French department
Ain Shams University
01.2008 - 01.2012
High School - undefined
Notre Dame de La Délivrande School
01.1995 - 01.2008