CHERRYLYN MARQUEZ
Abudhabi
Summary
Service-centric Restaurant Supervisor with 8 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant supervisor
Somewhere Restaurant LLC
09.2023 - Current
- Company Overview: Part of Pre - Opening Team
- Supervising 42 staff with daily average 260 guest
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties
- Boosted sales through targeted product training and upselling strategy
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands
- Ensured exceptional health and safety standards by closely monitoring restaurant operations
- Protected brand image with exceptional restaurant presentation and maintenance
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams
- Part of Pre - Opening Team
Team Leader
Parker's Restaurant LLC
06.2018 - 08.2023
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds
- Managed timing standards in food deliveries to minimise delays
- Attended to customer's needs proactively for first-class waiting service
- Maintained excellent level of service in busy and demanding restaurant environment
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
- Served high volumes of guests in fast-paced service environments with exceptional customer care
Senior Hostess
Parker's Restaurant LLC
06.2016 - 05.2018
- Responsible for the customer's first impression, handling new and leaving customers
- Provided accurate waiting times and oversaw waiting lists
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu
- Created memorable customer experiences through attentive, responsive service
- Welcomed guests with warmth and professionalism to establish positive first impressions
- Increased average transaction value by upselling side dishes and desserts
Barista
Parker's Restaurant LLC
08.2017 - 01.2018
- Preparing different types of coffee, maintaining stock levels
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment
- Studied and re-designed processes to improve quality of coffee and cafe products
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes
Cashier
Parker's Restaurant LLC
07.2016 - 12.2016
- Resolved customer complaints and answered queries about store products
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Used cash registers and POS systems to request and record customer orders and compute transactions
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout
Sales Exhibitor
Global Village( Japan) pavilion
01.2016 - 04.2016
- Entertaining customers, offering anime toys and accessories, achieving quota, making day end reports
Sales Marketing Agent
Anasia Travel and Tours
07.2015 - 12.2015
- Answering customer queries, completing travel documents, achieving quota, making reports, issuing tickets
Cashier cum Customer Service Representative
Walter Mart Philippines
09.2013 - 03.2015
- Cashiering, welcoming guests, accepting and punching items, achieving target, assisting customers, answering phone calls, reporting sales
Education
Bachelor of Business Administration - Acounting Management
Marinduque State University
03.2015
Skills
- Oracle
- Microsoft Office Word
- MS Excel
- Team management
- Eye for detail
- Team development
- Customer service
- End-of-day reconciliation
- Front of House (FOH) training
- Strong work ethic
- Food service background
- Dynamic, friendly hostess
- Employee management
- Hospitality business management
- Food services management
- Server training and development
- Health and safety standards
- Service quality enhancements
- Staff supervision
- Guest relations
- Task delegation
Certification
- Customer service - Managing Customer Expectation
- Train the trainer - Certified Trainer
- Leadership training - Leading and motivating people with different personality
- Leadership - Coaching your self and your team from uncertainty to action
Accomplishments
- Pre-Opening of Parker's Restaurant and Somewhere
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ms. Marinduque 2015
- 2 Times Employee of the month @ Parkers
- Supervised team of 42 staff members.
Languages
English
Filipino
Arabic
Hobbies and Interests
- Singing
- Modeling
- Dancing
Timeline
Restaurant supervisor
Somewhere Restaurant LLC
09.2023 - Current
Team Leader
Parker's Restaurant LLC
06.2018 - 08.2023
Barista
Parker's Restaurant LLC
08.2017 - 01.2018
Cashier
Parker's Restaurant LLC
07.2016 - 12.2016
Senior Hostess
Parker's Restaurant LLC
06.2016 - 05.2018
Sales Exhibitor
Global Village( Japan) pavilion
01.2016 - 04.2016
Sales Marketing Agent
Anasia Travel and Tours
07.2015 - 12.2015
Cashier cum Customer Service Representative
Walter Mart Philippines
09.2013 - 03.2015
Bachelor of Business Administration - Acounting Management
Marinduque State University
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