CHERYL H. PANTARIA
Administrator
Abu dhabi,United Arab Emirates
Summary
Highly skilled professional with expertise in office administration, customer service, and sales, complemented by strong organizational and analytical abilities. Proficient in Microsoft Office, CRM systems, and POS operations, with a proven ability to handle cash transactions accurately and efficiently. Adept at multitasking, prioritizing tasks effectively, and maintaining composure under pressure. Demonstrates exceptional written and verbal communication skills, public speaking expertise, and a talent for team building and leadership.
Organized Assistant with a knack for streamlining office operations and enhancing team productivity. Excel at managing schedules, coordinating meetings, and handling administrative tasks to ensure smooth daily functions. Recognized for improving office communication and workflow through proactive problem-solving and resourceful solutions.
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Telecommunication Assistant
Virgin Mobile UAE
Abu Dhabi, United Arab Emirates
07.2024 - 02.2025
- Liaised with clients to maintain relationships and foster repeat business.
- Streamlined office processes with implementation of new filing system.
- Handled confidential information, maintaining discretion and integrity.
- Processed invoices, ensuring timely payments.
- Provided customer service, delivering high levels of satisfaction.
- Coordinated team meetings to enhance communication and productivity.
- Sustained high levels of organisation with attention to detail.
- Answered phone calls promptly, providing excellent customer service.
- Maintained digital database, enhancing ease of access to information.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Completed assigned work within deadlines and to company standards.
- Answered phone calls and emails for management team during busy periods.
- Maintained orderly files with updated, easily accessible information for staff.
- Addressed incoming requests for information, inquiries, and complaints.
Retail Sales Associate
Brands For Less LLC
Abu dhabi, United Arab Emirates
07.2021 - 05.2024
- Provided outstanding customer service and sales assistance
- Managed transactions, cash handling, and product promotions
- Increased in-store sales through cross-selling and upselling
- Resolved customer complaints and ensured high satisfaction levels
- Maintained a clean and organized checkout area
- Collaborated with team members for efficient store operations.
- Operated till systems correctly, ensuring accurate transactions.
- Upheld company policies whilst interacting with customers and colleagues.
- Conducted inventory checks to ensure stock accuracy.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Established rapport with customers through attentive listening and communication.
- Provided product knowledge to customers for informed purchases.
- Participated in staff meetings contributing valuable insights for improvement.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Supported marketing initiatives by setting up promotional displays.
- Dealt with returns, ensuring customer satisfaction.
- Advised customers on product selection based on their needs.
- Lead the training of new staff members to improve team efficiency.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Updated product labelling and pricing to reflect discounts and offers.
- Explained establishment policies to customers and offered advice on selections.
- Inspected products for damages and expiry dates before processing refunds.
- Promoted customer loyalty scheme at checkout.
- Accepted card, cash and cheque payments in POS register system.
- Carried out active selling from initial customer greeting.
- Helped customers obtain specialised help for refunds and exchanges.
- Organised displays to promote inventory and encourage customer purchases.
Guest Expert
Americana Kuwait Food & Co.
Abu Dhabi, United Arab Emirates
06.2019 - 06.2021
- Delivered exceptional customer service in a fast-paced environment
- Processed transactions accurately following cash-handling procedures
- Assisted customers with menu choices and special requests
- Maintained cleanliness and food safety standards
- Monitored inventory levels of amenities, maintaining adequate stock at all times.
- Delivered top-notch service by adopting a proactive approach towards guest needs.
- Proposed and implemented strategies to improve overall guest experience and satisfaction rate.
- Resolved complaints quickly to maintain high levels of customer satisfaction.
Administrative assistant
Isuzu Mandaue Branch
Cebu, Philippines
06.2017 - 03.2019
- Expedited document filing system with a new, organised method.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Interacted professionally with clients providing excellent service at all times.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Maintained stock levels to avoid shortages in office supplies.
- Updated company databases by inputting new employee contact information and employment details.
- Facilitated internal communication.
- Submitted timely reports which provided critical updates on various projects.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Assisted with budget preparations enabling effective financial planning.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Streamlined administrative processes for increased efficiency in the workplace.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Kept adequate office supplies on hand to support staff and business requirements.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Produced clean, error-free professional business correspondence for office team.
Administrative assistant
Mazda Cebu Inc.
Cebu, Phillipines
04.2015 - 04.2017
- Managed front desk duties to ensure smooth operation of reception area.
- Assisted with budget preparations enabling effective financial planning.
- Submitted timely reports which provided critical updates on various projects.
- Contributed to team effort by accomplishing related results as needed.
- Expedited document filing system with a new, organised method.
- Interacted professionally with clients providing excellent service at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
- Improved customer satisfaction through prompt response to email and phone queries.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Updated company databases by inputting new employee contact information and employment details.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Maintained stock levels to avoid shortages in office supplies.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Facilitated internal communication.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Kept adequate office supplies on hand to support staff and business requirements.
- Opened and routed business parcels and letters.
- Received and checked financial statements and reconciled related accounts.
- Transcribed or scanned data to create new files.
- Gathered information, created charts and produced reports for staff.
- Produced clean, error-free professional business correspondence for office team.
- Classified physical and digital documentation with correct codes.
Education
Bachelor of Elementary Education - Major in General Education
Mindanao State University – Maigo School of Arts and Trades
Skills
- Excellent written and verbal communication skills
- Strong organizational and analytical abilities
- Proficient in office administration and operations
- Customer service and sales expertise
- Cash handling and POS system proficiency
- Computer-literate (Microsoft Office, Internet, CRM)
- Ability to multitask and prioritize tasks effectively
- Team player with strong interpersonal skills
- Communication skills
- Problem-solving
- Calm under pressure
- Public speaking
- Team building
- Leadership
- Strategic planning
- Resourcefulness
Certification
- Food Safety Training (Certified)
- Customer Service Training
Languages
English
Personal Information
- Date of birth: 07/24/93
- Nationality: Filipino
- Marital status: Married
- Religion: Alliance
Custom
I declare that all the information presented here are true to my knowledge. If required and where applicable, this document can be supported by appropriate authentic certificate.
Timeline
Telecommunication Assistant
Virgin Mobile UAE
07.2024 - 02.2025
Retail Sales Associate
Brands For Less LLC
07.2021 - 05.2024
Guest Expert
Americana Kuwait Food & Co.
06.2019 - 06.2021
Administrative assistant
Isuzu Mandaue Branch
06.2017 - 03.2019
Administrative assistant
Mazda Cebu Inc.
04.2015 - 04.2017
- Food Safety Training (Certified)
- Customer Service Training
Bachelor of Elementary Education - Major in General Education
Mindanao State University – Maigo School of Arts and Trades
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