Chetan Saxena
Abu Dhabi,UAE
Summary
Accomplished senior network engineer with extensive expertise in team building and leadership, operations leadership, and designing Cisco network infrastructure. Proficient in a wide range of networking protocols including OSPF, EIGRP, BGP, MP-BGP, MPLS, and VPN technologies. Demonstrated success in implementing anti-DDoS solutions and managing IT infrastructure with a strong understanding of the ITIL framework. Adept at using tools like Jira for performance monitoring and service delivery planning. Committed to continuous improvement and customer-focused service delivery. Career goal: to leverage extensive technical skills to drive innovative solutions in network engineering and IT infrastructure management.
Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Manager- Cloud Network Operations
Tesnus Technology LLC
Abu Dhabi, UAE
04.2025 - Current
- Implemented cost reduction measures, reduced overhead expenses.
- Managed team dynamics by implementing conflict resolution strategies.
- Secured new business opportunities with successful networking events.
- Liaised with suppliers to ensure timely deliveries.
- Established performance metrics for insightful assessment of team productivity and efficacy.
- Achieved higher client retention by prioritising excellent customer service.
- Optimised resource allocation, maximising productivity and minimising wastage.
- Coordinated with multiple stakeholders, ensuring alignment of goals and objectives across departments.
- Designed training programmes for staff development and skill enhancement.
- Negotiated contracts with suppliers to secure favourable terms and conditions.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Enforced ITIL practices to offer best service, increasing first call resolution rate by [99]%.
- Identified, tracked and managed risk, proposing remedial activities and plans to prevent service failure.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Liaised effectively with external vendors, ensuring prompt resolution of hardware issues.
- Strengthened security protocols with regular vulnerability assessments.
- Reduced network downtime by implementing proactive monitoring systems.
- Managed complex projects from conception to completion whilst meeting strict deadlines.
- Initiated new processes for effective resource allocation during peak times.
Manager- Network Operations
Core42
Abu Dhabi, UAE
09.2020 - 03.2025
- Currently working as Manager- Network Operations for Group 42 Cloud entity. Mainly handling day to day operational task for G42 Cloud Services and MPLS Network as Lead which includes mentoring team of specialized engineers, handling of internal and customer escalations, coordination with Project Teams and Service Delivery Teams.
- Getting engaged with Multiple deployment teams (Network, Systems, MPLS and DWDM etc.) within G42 for smooth project handovers and operations within given time frames.
- Defining NOC process and procedures for daily routine tasks, monitoring network tools. Helping Shift Leads for 24/7 rotational shift roster.
- Responsible for Customer and ISP coordination as POC during major faults and request management.
- Day to Day and weekly meetings with Stake holders, vendors and Top management in G42 Cloud.
- Organizing Weekly Service Review meetings with NOC team for comfortable operations within NOC environment to minimize gaps for team.
- Arranging training sessions with vendors and specialized technology associates for NOC team to understand latest network and security products for Cloud Infra.
- Handling complete Incident Management module w.r.t. P1-P4 tickets, acting as Problem Manager during critical and major faults and get align with concerns stakeholders and vendors to restore services.
- Member of CAB for Change Management Module for impact analysis of G42 cloud services and Customer services during important and major changes.
- SLA and OLA management handling with other teams like Service Desk, SOC, System Operations and other business entity within G42 Group.
- Worked effectively in fast-paced environments
Technical Lead
Etisalat
Dubai
12.2014 - 09.2020
- Company Overview: Clients: Thomson Reuters(TR)- Major multinational Mass Media and Information Firm- Headquarter at New York, Dubai Electricity and Water Authority, First Gulf Bank (FGB), Abu Dhabi System and Information Center, SITA, etc.
- Managing access network GPON and MPLS links for Thomson Reuters in UAE and EMEA Region.
- Responsible for coordination and troubleshooting of other international links across world like Germany, France, USA, India, Singapore etc. With help of local ISP partner.
- As GNOC/GSOC team member responsible for L2/L3 support on incident/ request/change management.
- Responsible for managing end to end network for customers sites like P.E to C.P.E connectivity for MSS(Managed Services).
- Advised management, business and technical staff on solutions using specific domains or technology.
- Clients: Thomson Reuters(TR)- Major multinational Mass Media and Information Firm- Headquarter at New York, Dubai Electricity and Water Authority, First Gulf Bank (FGB), Abu Dhabi System and Information Center, SITA, etc.
Network Consultant
Capgemini India Pvt Ltd
Bangalore
08.2013 - 12.2014
- Company Overview: Client: Societe Generale (Socgen)-Multinational French Bank- Headquarter at Paris.
- Worked as Network Consultant in Capgemini India Pvt Ltd for Socgen Network Management and Network Infrastructure over LAN/MAN/WAN environment in Bangalore.
- Managing retail banking network over LAN/MAN environment and managing market services like trading, stock-exchanges, financial services etc. over WAN/DWAP international links.
- Managing incident management, request management and change management of Socgen.
- Taking care of datacenter network on LAN and MAN backbone environment using VRF, VRF-Lite, MPBGP technology.
- Managing requests of VLANs for different server teams(Unix,Linux,Netapp and Blade servers).
- Providing complete resolution and RCA on trouble tickets within given SLA with customer.
- Interaction with client on day to day level for network health-checkups.
- Chasing multiple service providers for RFO over incidents and trouble tickets.
- Provided configuration recommendations and assistance in customer deployment.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Client: Societe Generale (Socgen)-Multinational French Bank- Headquarter at Paris.
Network Engineer
Wipro Infotech
Mysore, India
10.2012 - 08.2013
- Company Overview: Client: Idea Cellular Limited.
- Worked as Network Engineer in Wipro InfoTech GSMC(Global Service Management Center) for IDEA MPLS Backbone Network in Mysore, Karnataka.
- Taken care of Idea MPLS backbone network for all locations in India on Juniper and Cisco Routers.
- Supported MPLS Network on OSPF and BGP protocols.
- Done troubleshooting and trouble analysis of fault through HP Network Node Management(NMMi), HP RAMs and Wipro Alert Tracker tools.
- Taken backups of configurations and implemented new changes with in network through HP Network Automation tool.
- Supported STM-64 and DWDM nodes ring for IP backbone network.
- Troubleshot complex multi-vendor network service provider issues.
- Client: Idea Cellular Limited.
NOC Engineer
ZTE
Gurgaon
11.2010 - 10.2012
- Worked as NOC Engineer in ZTE NNOC for Aircel 3G or UMTS/WCDMA in Gurgaon.
- I was responsible for managing Optical over Ethernet and IP network.
- Managed Aircel 3G Transmission, RNC-Node B, PTN (Packet Transport Network) i.e. for Fiber Faults in Fault Management and Cisco Routers 2500 and 2800.
- Managed on Huawei MUX(SDH)(OSN1500/2000/2500) for POI traffic of Aircel of U.P East and West.
- Managed on EIGRP and OSPF Protocols in the Network like Authentication, Configuration.
- Supported STM-1 and STM-4 rings in SDH network and E1 provisioning.
- Monitored and maintained network and software components according to established guidelines and best practices.
BTS Engineer
Vastukalp Projects (P) Ltd
Gurgaon
03.2010 - 10.2010
- Company Overview: Indus Towers- Telecom Infra Company
- Done installation of Ericsson 2964(Indoor) and 2954(Outdoor) BTS for 3G services of Vodafone and Airtel telecom providers.
- As Transport Engineer on Project of NEC for Videocon (DataCom) Networks.
- Performed telecommunication and networking business evaluations.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Indus Towers- Telecom Infra Company
Transport Engineer
NEC
Noida
06.2009 - 03.2010
- Site integration over IP from Omcr support.
- Complete knowledge of configuring Wi-Fi, Wimax Radio and Cisco Routers & Switches.
Education
B.Tech - Electronics&Communication
Amity Education
India 07.2005 - 06.2009
HSC and SSC - Mathematics And Computer Science
S.K.D Academy Inter College
01.2003 - 06.2005
Skills
- Team building and leadership
- Team Leadership & Development
- Operations leadership
- OSPF
- EIGRP
- BGP Routing Protocols
- MP-BGP
- MPLS
- L3/L2 VPNs
- VRF
- VRF-Lite
- DMVPN
- QoS
- TCP/IP
- IPsec VPN
- SSL VPN
- VRRP
- HSRP
- STP/RSTP
- Anti DDoS Solution
- Direct Connect-Cloud Service
- VXLAN
- Network Platforms-Cisco catalyst switches 3550/4500 series
- Cisco routers
- Network Implementations
- Configuring routers & switches
- Firewalls
- DDoS Mitigation
- VPNs
- Cloud and Hybrid based DDoS solution
- Fortigate Firewalls
- BIG IP F5 LTM
- Designing Cisco network infrastructure
- Scope definition
- Proficiency in jira
- Customer focused
- Performance monitoring
- IT infrastructure knowledge
- ITIL framework understanding
- Relationship Management
- Capacity planning
- Continuous Improvement implementation
- Incident Management
- Service delivery planning
- Service improvement strategies
Certification
- CCNA-R&S, 05/2012
- CCNP-R&S, 07/2014
- CCIE-R&S Written, 04/2017
- PCNSE8, 02/2019
- HCIA-Cloud Service, 04/2021
Languages
English
Fluent
Hindi
Native
Timeline
Manager- Cloud Network Operations
Tesnus Technology LLC
04.2025 - Current
Manager- Network Operations
Core42
09.2020 - 03.2025
Technical Lead
Etisalat
12.2014 - 09.2020
Network Consultant
Capgemini India Pvt Ltd
08.2013 - 12.2014
Network Engineer
Wipro Infotech
10.2012 - 08.2013
NOC Engineer
ZTE
11.2010 - 10.2012
BTS Engineer
Vastukalp Projects (P) Ltd
03.2010 - 10.2010
Transport Engineer
NEC
06.2009 - 03.2010
B.Tech - Electronics&Communication
Amity Education
07.2005 - 06.2009
HSC and SSC - Mathematics And Computer Science
S.K.D Academy Inter College
01.2003 - 06.2005
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