Chetan Saxena
Abu Dhabi,UAE
Summary
Network Delivery and Operations Manager with 16+ years of experience delivering mission‑critical infrastructure programs, specializing in data centres networks, AI/GPU/HPC environments, and large-scale technology deployments. Proven track record of end-to-end project delivery across new builds, expansions, and upgrades—covering governance, vendor management, procurement, deployment, commissioning, and operational handover. Strong PMO discipline with expertise in risk management, executive reporting, multi-vendor ecosystems, and cross‑functional delivery in fast‑paced, high‑impact environments. Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work history
Manager- Cloud Network Delivery and Ops
Tesnus Technology LLC
Abu Dhabi, UAE
2025.04 - 2026.01
- Owned full end-to-end delivery of complex infrastructure programs, from project charter definition and governance setup through execution, commissioning, and operational handover.
- Led delivery of data centre and compute infrastructure projects, including power, cooling, compute, networking, and integration with cloud and enterprise platforms.
- Managed multi-vendor ecosystems, overseeing vendor selection, procurement, Statements of Work (SOW), and ongoing performance to ensure delivery readiness.
- Implemented cost reduction measures, achieving significant reductions in overhead expenses.
- Secured new business opportunities through successful networking events and stakeholder engagement.
- Optimised resource allocation to maximise productivity while minimising waste.
- Established performance metrics for effective assessment of team productivity.
- Managed complex projects from conception to completion, ensuring timely delivery within budget constraints.
- Liaised with suppliers to guarantee on-time deliveries and negotiated favourable contract terms.
- Enforced ITIL practices, increasing first call resolution rates to 99%.
- Supervised employee performance, providing constructive feedback and identifying talent.
Senior Engineer- Network Operations and Delivery
Core42
Abu Dhabi, UAE
2020.09 - 2025.03
- Worked as Senior Engineer- Network Operations and Delivery for Group 42 Cloud entity. Mainly handling day to day operational and Delivery task for G42 Cloud Services and MPLS Network as Lead which includes mentoring team of specialized engineers, handling of internal and customer escalations, coordination with Project Teams and Service Delivery Teams.
- Getting engaged with Multiple deployment teams (Network, Systems, MPLS and DWDM etc.) within G42 for smooth project handovers and operations within given time frames.
- Defining NOC process and procedures for daily routine tasks, monitoring network tools. Helping Shift Leads for 24/7 rotational shift roster.
- Responsible for Customer and ISP coordination as POC during major faults and request management.
- Day to Day and weekly meetings with Stake holders, vendors and Top management in G42 Cloud.
- Organizing Weekly Service Review meetings with NOC team for comfortable operations within NOC environment to minimize gaps for team.
- Arranging training sessions with vendors and specialized technology associates for NOC team to understand latest network and security products for Cloud Infra.
- Handling complete Incident Management module w.r.t. P1-P4 tickets, acting as Problem Manager during critical and major faults and get align with concerns stakeholders and vendors to restore services.
- Member of CAB for Change Management Module for impact analysis of G42 cloud services and Customer services during important and major changes.
- SLA and OLA management handling with other teams like Service Desk, SOC, System Operations and other business entity within G42 Group.
- Worked effectively in fast-paced environments
Technical Lead
Etisalat
Dubai
2014.12 - 2020.09
- Company Overview: Clients: Thomson Reuters(TR)- Major multinational Mass Media and Information Firm- Headquarter at New York, Dubai Electricity and Water Authority, First Gulf Bank (FGB), Abu Dhabi System and Information Center, SITA, etc.
- Managing access network GPON and MPLS links for Thomson Reuters in UAE and EMEA Region.
- Responsible for coordination and troubleshooting of other international links across world like Germany, France, USA, India, Singapore etc. With help of local ISP partner.
- As GNOC/GSOC team member responsible for L2/L3 support on incident/ request/change management.
- Responsible for managing end to end network for customers sites like P.E to C.P.E connectivity for MSS(Managed Services).
- Advised management, business and technical staff on solutions using specific domains or technology.
- Clients: Thomson Reuters(TR)- Major multinational Mass Media and Information Firm- Headquarter at New York, Dubai Electricity and Water Authority, First Gulf Bank (FGB), Abu Dhabi System and Information Center, SITA, etc.
- Managed vendor relations and negotiated contracts for optimal resource allocation and cost savings.
Network Consultant
Capgemini India Pvt Ltd
Bangalore, India
2013.08 - 2014.12
- Company Overview: Client: Societe Generale (Socgen)-Multinational French Bank- Headquarter at Paris.
- Worked as Network Consultant in Capgemini India Pvt Ltd for Socgen Network Management and Network Infrastructure over LAN/MAN/WAN environment in Bangalore.
- Managing retail banking network over LAN/MAN environment and managing market services like trading, stock-exchanges, financial services etc. over WAN/DWAP international links.
- Managing incident management, request management and change management of Socgen.
- Taking care of datacenter network on LAN and MAN backbone environment using VRF, VRF-Lite, MPBGP technology.
- Managing requests of VLANs for different server teams(Unix,Linux,Netapp and Blade servers).
- Providing complete resolution and RCA on trouble tickets within given SLA with customer.
- Interaction with client on day to day level for network health-checkups.
- Chasing multiple service providers for RFO over incidents and trouble tickets.
- Provided configuration recommendations and assistance in customer deployment.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Client: Societe Generale (Socgen)-Multinational French Bank- Headquarter at Paris.
- Planned and executed network migrations, enhancing business continuity.
Network Engineer
Wipro Infotech
Mysore, India
2012.10 - 2013.08
- Company Overview: Client: Idea Cellular Limited.
- Worked as Network Engineer in Wipro InfoTech GSMC(Global Service Management Center) for IDEA MPLS Backbone Network in Mysore, Karnataka.
- Taken care of Idea MPLS backbone network for all locations in India on Juniper and Cisco Routers.
- Supported MPLS Network on OSPF and BGP protocols.
- Done troubleshooting and trouble analysis of fault through HP Network Node Management(NMMi), HP RAMs and Wipro Alert Tracker tools.
- Taken backups of configurations and implemented new changes with in network through HP Network Automation tool.
- Supported STM-64 and DWDM nodes ring for IP backbone network.
- Troubleshot complex multi-vendor network service provider issues.
- Client: Idea Cellular Limited.
NOC Engineer
ZTE
Gurgaon, India
2010.11 - 2012.10
- Worked as NOC Engineer in ZTE NNOC for Aircel 3G or UMTS/WCDMA in Gurgaon.
- Responsible for managing Optical over Ethernet and IP network.
- Managed Aircel 3G Transmission, RNC-Node B, PTN (Packet Transport Network) i.e. for Fiber Faults in Fault Management and Cisco Routers 2500 and 2800.
- Managed on Huawei MUX(SDH)(OSN1500/2000/2500) for POI traffic of Aircel of U.P East and West.
- Managed on EIGRP and OSPF Protocols in Network like Authentication, Configuration.
- Supported STM-1 and STM-4 rings in SDH network and E1 provisioning.
- Monitored and maintained network and software components according to established guidelines and best practices.
BTS Engineer
Vastukalp Projects (P) Ltd
Gurgaon, India
2010.03 - 2010.10
- Company Overview: Indus Towers- Telecom Infra Company
- Done installation of Ericsson 2964(Indoor) and 2954(Outdoor) BTS for 3G services of Vodafone and Airtel telecom providers.
- As Transport Engineer on Project of NEC for Videocon (DataCom) Networks.
- Performed telecommunication and networking business evaluations.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Indus Towers- Telecom Infra Company
- Provided technical support, leading to increased customer satisfaction.
- Conducted comprehensive site surveys for successful infrastructure expansion projects.
Transport Engineer
NEC
Noida, India
2009.06 - 2010.03
- Site integration over IP from Omcr support.
- Complete knowledge of configuring Wi-Fi, Wimax Radio and Cisco Routers & Switches.
- Utilised sophisticated software tools in designing efficient transport layouts; improved overall journey times as result.
- Prepared accurate technical reports detailing project progress and next steps for stakeholders' understanding.
- Liaised effectively with local authorities for necessary permissions and clearances involved in new projects.
- Ensured timely project completion with effective coordination among various teams and contractors.
Education
B.Tech - Electronics&Communication
Amity Education
Lucknow, India 2005.07 - 2009.06
HSC and SSC - Mathematics And Computer Science
S.K.D Academy Inter College
Lucknow, India 2003.01 - 2005.06
Skills
- Service Delivery and Project Delivery
- PMO Governance, Charters & Frameworks
- Team Leadership & Development
- Vendor & Supplier Management (SOW, SLAs)
- Infrastructure Deployment & Commissioning
- AI, GPU & HPC Infrastructure Programs
- Routing Protocols(EIGRP,OSPF,BGP)
- MPLS-L2/L3 VPNs, DMVPN
- QoS
- TCP/IP
- VPN-SSL, IPSec
- HSRP/VRRP, STP/RSTP
- Anti DDoS Solution-Cloud and Hybrid
- Direct Connect-Cloud Service
- VXLAN
- Network Implementations
- Firewalls-Palo Alto, Fortinet
- DDoS Mitigation
- Designing Cisco network infrastructure
- Scope definition
- Proficiency in Jira ITSM
- Customer focused
- Performance monitoring
- IT infrastructure knowledge
- ITIL framework understanding
- Relationship Management
- Continuous Improvement implementation
- Incident Management
- Service improvement strategies
Certification
- CCNA-R&S, 05/2012
- CCNP-R&S, 07/2014
- CCIE-R&S Written, 04/2017
- PCNSE8, 02/2019
- HCIA-Cloud Service, 04/2021
Languages
English
Fluent
Hindi
Native
Timeline
Manager- Cloud Network Delivery and Ops
Tesnus Technology LLC
2025.04 - 2026.01
Senior Engineer- Network Operations and Delivery
Core42
2020.09 - 2025.03
Technical Lead
Etisalat
2014.12 - 2020.09
Network Consultant
Capgemini India Pvt Ltd
2013.08 - 2014.12
Network Engineer
Wipro Infotech
2012.10 - 2013.08
NOC Engineer
ZTE
2010.11 - 2012.10
BTS Engineer
Vastukalp Projects (P) Ltd
2010.03 - 2010.10
Transport Engineer
NEC
2009.06 - 2010.03
B.Tech - Electronics&Communication
Amity Education
2005.07 - 2009.06
HSC and SSC - Mathematics And Computer Science
S.K.D Academy Inter College
2003.01 - 2005.06
Accomplishments
Employee of the month certification in Etisalat.
Fortinet NSE-4 complete training.
CompTia Security+ Training.
Handled multiple projects for Network Deployments.
Delivered multiple Services/Projects for Cloud/ISP/Enterprise Infra.