Chetan Suvarna
IT ADMINISTRATOR
DUBAI
Summary
With more than 17 years of diverse experience, I have developed a well-rounded skill set in Technology, Business, and Administration. I'm excited to explore new opportunities that leverage my expertise and advance my career.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
IT Administrator
Tritek Power & Automation - UAE
2023.11 - Current
- Provide technical support for hardware, software, and network-related issues, ensuring timely resolution and smooth operation for employees.
- Administer and manage Office 365 tenants, handling user accounts, mailboxes, and license management.
- Oversee server roles and services, including AD, DNS, ERP, DHCP, and NFS.
- Manage network infrastructure, including switches, Wi-Fi systems, and secure remote access via IPsec and SSL VPNs.
- Administer the backup server, ensuring data availability and security.
- Handle procurement and inventory management of IT equipment.
- Manage telephony (VoIP), firewall, and CCTV systems in collaboration with external vendors.
- Secure user access control and compliance, as per security policy.
- Manage both Windows and macOS environments to deliver and support IT solutions.
- Attending management meetings to discuss IT strategies, updates, and operational improvements.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
IT Executive
Touch Data - India
2021.09 - 2023.08
- Provide technical support to employees by troubleshooting hardware and software issues, ensuring smooth operation, and resolution of problems.
- Conduct routine maintenance and repairs of computer hardware, printers, and peripherals, along with installing and configuring software applications, and operating systems.
- Implement security measures to protect the IT infrastructure, maintain detailed records of assets and licenses, and offer training to end users on effective software and hardware usage.
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
Proprietor
CARZ LIFE Auto Spa & Accessories - India
2014.10 - 2022.05
- Manage and supervise the Car Spa and Accessories establishment, ensuring efficient daily operations, and exceptional customer service.
- Lead and mentor a sales-driven team, focusing on skill enhancement, and addressing customer concerns professionally.
- Monitor sales performance, and profit and loss statements, identifying areas for improvement, and providing insights for strategic decision-making.
Associate Infrastructure Engineer
Mphasis, an HP Company, India
2010.08 - 2013.05
- Provide technical support and assistance in managing the company's infrastructure systems, including servers, network devices, and storage systems.
- Troubleshoot and resolve infrastructure-related issues, ensuring minimal downtime, and optimal performance.
- Assist in the administration and maintenance of various operating systems, such as Windows, and Linux.
- Assist in ensuring network connectivity and security, and collaborate with network engineers to optimize network performance.
- Assist in implementing and maintaining security measures to protect the company's infrastructure.
- Respond to and resolve infrastructure-related incidents reported by end-users or identified by monitoring systems.
Analyst
HCL Comnet Ltd, India
2008.10 - 2010.07
- Proficient in creating and managing user accounts for Windows platforms within Active Directory, ensuring smooth access and permissions.
- Experienced in handling major incidents (P1, P2) by organizing and participating in bridge calls via collaboration tools like Teams, effectively mitigating disruptions.
- Skilled in problem management, including the timely logging of problem tickets, and proactive follow-up with relevant teams to drive efficient resolution.
- Proficient in change management processes, actively involved in discussing standard changes and emergency changes, and diligently following up to ensure successful closure.
Technical Consultant
InKnowTech Pvt Ltd
2007.03 - 2008.04
- Configuration, troubleshooting, and maintenance of the IT/network infrastructure (servers, workstations, network devices, printers, and peripherals).
- Administering group policies, managing members, and managing Active Directory for site environments.
- Synchronization and authorizing the installation of all sorts of patches and updates are among the responsibilities.
- Keeping an eye on the site's asset inventory, upkeep of the documents, and assistance.
- Vendor coordination for IT hardware and software procurement.
Education
Bachelor of Science - IT
Annamalai University
Bangalore 2001.04 -
High School Diploma -
Dr. T.M.A. Pai Polytechnic
Manipal 2001.04 -
Skills
Infrastructure Management
Security & Risk Management
Project Management
Budget Analysis & Planning
Vendor Management
Technical Documentation
IT asset management
Certification
CCNA – Network Course
References
References: Upon Request
PERSONAL DETAILS
- Nationality: Indian
- Languages: English, Hindi
- DOB: 18 March 1981
- Marital Status: Married
Timeline
IT Administrator
Tritek Power & Automation - UAE
2023.11 - Current
IT Executive
Touch Data - India
2021.09 - 2023.08
Proprietor
CARZ LIFE Auto Spa & Accessories - India
2014.10 - 2022.05
Associate Infrastructure Engineer
Mphasis, an HP Company, India
2010.08 - 2013.05
Analyst
HCL Comnet Ltd, India
2008.10 - 2010.07
Technical Consultant
InKnowTech Pvt Ltd
2007.03 - 2008.04
Bachelor of Science - IT
Annamalai University
2001.04 -
High School Diploma -
Dr. T.M.A. Pai Polytechnic
2001.04 -