Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic
Chevin Rathnayaka

Chevin Rathnayaka

Abu Dhabi,United Arab Emirates

Summary

A confident and articulate professional with a proven ability to collaborate effectively and achieve set goals. As a young yet mature school leaver, I possess well-developed employability skills and personal attributes that facilitate a smooth transition from education to full-time employment. My leadership and communication skills have been honed through active participation in sports clubs and associations. I am highly motivated to secure a role in a warehouse and operations environment, bringing strong attention to detail and a keen willingness to learn and develop professionally. Additionally, I have valuable experience in the hospitality industry.

Overview

2
2
years of professional experience
2021
2021
years of post-secondary education

Work history

CLUSTER RESERVATION AGENT FOR 3 INTERNATIONAL BRANDS WITH 6 HOTELS

Aldar Hospitality
Yas Island
10.2023 - 10.2024
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Provided customers with information about availability and pricing
  • Resolved various issues and discrepancies for customers
  • Handled billing information over phone
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

CLUSTER RESERVATION AGENT

BM Hotels & Resorts
Ras Al Khaimah
08.2022 - 09.2023
  • Assisting and advising customers who may be choosing from a variety of travel options
  • Making reservations for customers based on their various requirements and budgetary allowances
  • Checking the availability of accommodation or transportation on the customers' desired travel dates
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest
  • Processing payments and sending confirmation details to customers
  • Sorting out any issues that may arise with bookings or reservations
  • Selling and promoting reservation services
  • Answering any questions customers might have about the reservation process
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
  • Providing support to customers who may need to amend or cancel a reservation.

Front office assistant

BM Hotels & Resorts
Ras al-Khaimah, United Arab Emirates
08.2022 - 08.2023
  • Welcome customers and guests in a warm, friendly manner.
  • Checking in and checking out guests
  • Process guest registrations, including collecting payment
  • Handling mail
  • Prepared daily management reports
  • Greeting visitors and handling inquiries
  • Provide administrative support to staff members
  • Maintain positive customer and associate relationships
  • Process guest registrations, including collecting payment
  • Respond to governmental inquiries upon receipt
  • Processing and verifying reservation payments

CUSTOMER SERVICE OFFICER

LOLC Group Of Companies
Sri Lanka
05.2022 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer calls and emails to answer questions about products and services
  • Assisted call-in customers with questions and orders
  • Communicated with clients regarding account services, statements, and balances
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Provided primary customer support to internal and external customers.

Education

ADVANCED DIPLOMA IN BUSINESS MANAGEMENT -

Greenwich College

DIPLOMA IN ENGLISH - undefined

The Institute Of Human Resource Advancement, University of Colombo

HIGH SCHOOL DIPLOMA - undefined

Thurstan College

Skills

  • Call Control
  • Operating Opera PMS
  • Front Office Skills
  • Guest Relation Skills
  • Monthly Reports
  • Telephone Reservations
  • Travel Agent Bookings
  • Upselling
  • Long Stay Contracted Bookings
  • Phone Etiquette

Languages

English

Timeline

CLUSTER RESERVATION AGENT FOR 3 INTERNATIONAL BRANDS WITH 6 HOTELS

Aldar Hospitality
10.2023 - 10.2024

Front office assistant

BM Hotels & Resorts
08.2022 - 08.2023

CLUSTER RESERVATION AGENT

BM Hotels & Resorts
08.2022 - 09.2023

CUSTOMER SERVICE OFFICER

LOLC Group Of Companies
05.2022 - 08.2022

DIPLOMA IN ENGLISH - undefined

The Institute Of Human Resource Advancement, University of Colombo

HIGH SCHOOL DIPLOMA - undefined

Thurstan College

ADVANCED DIPLOMA IN BUSINESS MANAGEMENT -

Greenwich College
Chevin Rathnayaka