Chibuike Ibe
IT Technician
Dubai
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
14
14
years of professional experience
Work History
IT Support Specialist
Etisalat Facilities Management
01.2020 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Customer Care Representative
Wedad Fashion Store
03.2018 - 01.2019
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
Teacher
Kingdom Heritage Model School
08.2013 - 09.2016
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
- Participated in parent teacher conference to discuss developments of students and increase support.
Insurance Agent
Mutual Benefit Insurance Company
01.2010 - 04.2012
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Education
Associate of Arts - Financial Management
Federal University of Technology Owerri
Owerri, Nigeria11.2012
Bachelor of Arts - Public Administration
Federal Polytechnic Nekede Owerri
Owerri Nigeria 08.2009
Skills
System Enhancement
Configuration Management
Instruction and Training
Cost Analysis
Helpdesk Call Support
Wireless Area Networking
Mobile Device Management
Technical Equipment Inspection
LAN/WAN
Timeline
IT Support Specialist
Etisalat Facilities Management
01.2020 - Current
Customer Care Representative
Wedad Fashion Store
03.2018 - 01.2019
Teacher
Kingdom Heritage Model School
08.2013 - 09.2016
Insurance Agent
Mutual Benefit Insurance Company
01.2010 - 04.2012
Associate of Arts - Financial Management
Federal University of Technology Owerri
Bachelor of Arts - Public Administration
Federal Polytechnic Nekede Owerri