CHIDIMMA MALACHY AYOGU
Dubai,UAE
Summary
Reliable and experienced individual with extensive experience in the hospitality industry. Known for creating atmosphere of enjoyment for patrons through exceptional customer service aimed at ensuring guest and client satisfaction. Adept at performing cleaning duties, deep sanitation, organization, and tending to general housekeeping tasks in a timely efficient manner. Focused, detail-oriented Security Guard with more than 4 years protecting corporate assets and maintaining safety.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Security Guard
Focus security services
Ajman, UAE
10.2019 - 11.2021
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Performed cash drops while maintaining security and control of drop box.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Responded quickly to emergency situations to assess and deflect issues.
WAITER / SERVER
Nordic Hotel
Abuja, Nigeria
08.2015 - 08.2017
- Meeting and greeting customers, building strong relationships and taking orders
- Communicating with kitchen staff, relaying special requests and feedback
- Advising customers on meal choices and drink pairings where possible
- Opening and closing of restaurant, setting up and cleaning equipment
- Serving a range of drinks and food while continuing to build customer rapport
- Resolving complaints to achieve positive solutions for customers and restaurant
- Maintenance and cleaning of restaurant tables, chairs and decorations
- Communicating with host to ensure continuity of service for customers Comprehensive knowledge of safety and hygiene practices In-depth knowledge of cleaning methods and operation of housekeeping equipment History of been able to work independently towards task completion and achievement of quality standards Personal reputation as an individual of high ethical standards
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
HOUSEKEEPING
Iris Hotel
Lagos, Nigeria
06.2013 - 06.2015
- Cleans and prepares rooms for guests
- Replenish stock of items in hotel rooms
- Accommodate requests by guests for extra towels, ice bucket, pillows and blankets
- Provide assistance to the elderly and young children
- Conduct carpet cleaning in all required areas
- Deliver newspapers to guests’ rooms
- Monitor rooms for general repairs and upkeep
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
DIPLOMA -
University of Abuja
Abuja 01.2009 - 01.2013
SECONDARY -
Marvel International School
Lagos 01.2002 - 01.2008
Skills
Servers expertise
Legible report writing
Wireless technology
Work ethic
Punctuality
Security camera monitoring
Physical stamina
Complaint resolution
Sorting and washing laundry
Building maintenance
Cooking and Reading
Learned how to prepare dishes from my mum and ever since, I'm very happy with my cooking skill because I makes a delicious meals for myself and any environment I found my self. And for reading, I uses most of my free time to research about new things that's why I love reading.
Timeline
Security Guard
Focus security services
10.2019 - 11.2021
WAITER / SERVER
Nordic Hotel
08.2015 - 08.2017
HOUSEKEEPING
Iris Hotel
06.2013 - 06.2015
DIPLOMA -
University of Abuja
01.2009 - 01.2013
SECONDARY -
Marvel International School
01.2002 - 01.2008