Chido Prisca Madondo
Ras Al Khaimah
Summary
Confident communicator with knack for building trust and rapport with young people. Skilled in conflict resolution and active listening, always striving to create safe and supportive environment. Experienced in mentoring and guiding individuals towards personal growth, fostering positive relationships and community engagement. Enthusiastic about empowering youth and promoting their well-being.
Overview
1
1
Language
7
7
years of professional experience
Work History
Youth Staff
Carnival Cruise Line
Miami, United States of America
08.2023 - 08.2026
- Designed interactive games to enhance youth engagement and encourage active participation.
- Hosted youth activities using clear rules, timers, and smooth transitions.
- Facilitated dedicated time for youth self-expression, fostering discovery of interests and enjoyment.
- Coordinated and supervised large groups to ensure a positive experience for all participants.
- Planned public-space activities with risk assessments to support safety.
- Coordinated scheduling of back-office programmes to ensure smooth operations., coordinated stock takes, and managed procurement links between departments.
Retail Manager
Gain Cash and Carry
Harare, Zimbabwe
10.2020 - 07.2023
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Conducted regular training sessions on customer service excellence and product knowledge.
- Created positive working environments by offering support and guidance to staff.
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
- Oversaw health and safety compliance, minimising risks and maintaining a safe shopping environment.
Assistant Manager
Agrifora
Harare, Zimbabwe
09.2019 - 09.2020
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Advised senior management on facilities needs and delivered ongoing operational support.
Education
Bachelor of Science - Agriculture
University of Zimbabwe
Harare, Zimbabwe01-2019
Skills
- Youth programme development
- Activity organisation
- Team Leadership
- Effective communication
- Public Speaking
- Creativity and innovation
- Active listening
- Patient and supportive
- Self-awareness
Languages
English
Advanced
C1
Timeline
Youth Staff
Carnival Cruise Line
08.2023 - 08.2026
Retail Manager
Gain Cash and Carry
10.2020 - 07.2023
Assistant Manager
Agrifora
09.2019 - 09.2020
Bachelor of Science - Agriculture
University of Zimbabwe