Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chikku Reji

Chikku Reji

Dubai

Summary

Highly experienced and customer-focused professional with a successful track record in the service industry. With 13 years of cabin crew and supervisory experience in the aviation industry, possess exceptional people skills, problem-solving abilities, and a dedication to delivering outstanding customer experiences. Excel in maintaining composure while troubleshooting and resolving technical issues, adhering to schedules, and adapting to changing business needs. Adept at assessing customer support needs and providing effective solutions. Have a strong aptitude for acquiring new technical skills and a commitment to continuous learning. Fluent in multiple languages, effectively communicate with diverse customers. Inspire others with approachability, listening skills, and empathy. Proven in sales and building customer loyalty. Proficient to learning new technologies. Flexible and adaptable, ready to contribute to a dynamic team environment.

Overview

16
16
years of professional experience

Work History

Business Owner

Cafe Cache
08.2020 - 08.2022
  • Operational Management: Efficiently managed day-to-day café operations, including order management for a high volume of 100-150 daily orders, ensuring smooth service delivery.
  • Customer Relations: Oversaw customer interactions, addressed complaints, and implemented quality control measures to enhance service quality, increase client retention, and boost the café's reputation.
  • Record Keeping: Established and maintained accurate records for various aspects, including operations, inventory, income, expenses, and daily, weekly, and monthly revenues.
  • Team Leadership and Training: Recruited and onboarded new wait staff and baristas, providing comprehensive training on drinks preparation and equipment use. Promoted a strong company culture through effective leadership and team building.
  • Menu Development and Customer Engagement: Expanded the menu based on seasonality and customer preferences, while nurturing friendly customer relationships to enhance loyalty and café cleanliness and organization for a welcoming atmosphere.

Cabin Crew Supervisor

Emirates Airlines
08.2014 - 06.2020
  • Safety and Operations Management: Led and supervised flight attendants to ensure strict adherence to safety protocols, procedures, and company regulations, creating a secure environment for passengers and employees.
  • Training and Conflict Resolution: Trained new crew members and conducted regular refresher sessions. Effectively handled customer complaints and conflicts, prioritizing passenger satisfaction and ensuring a positive flying experience.
  • Coordination and Efficiency: Coordinated with flight deck crew and ground staff to maintain smooth operations and on-time departures, optimizing overall efficiency.
  • Emergency Preparedness: Ensured the safety and comfort of passengers and colleagues through safety drills, emergency evacuation procedures, and proactive anticipation and management of emergencies, fostering a healthy and hygienic work environment.
  • Customer Service and Security: Upheld the company's high-quality standards, provided exceptional first impressions, promoted duty-free sales, and addressed security checks and regulations. Acted as a mediator to resolve issues and guided passengers during emergency procedures, instilling confidence and calm during critical situations.

Cabin Crew Member

Emirates Airlines
01.2009 - 07.2014
  • Passenger Engagement: Warmly welcomed and guided passengers to their seats with a professional and friendly demeanor, ensuring a positive initial experience.
  • Communication and Rapport: Demonstrated exceptional communication and interpersonal skills to build rapport with passengers, fostering a welcoming and comfortable environment on board.
  • Customer Service Excellence: Provided outstanding customer service, prioritizing passenger safety, comfort, and satisfaction throughout flights, resulting in consistent positive feedback from both passengers and colleagues.
  • Safety Compliance: Strictly adhered to company regulations and rules to promote a safe environment for all passengers and crew members.
  • Security Checks: Conducted thorough passenger safety checks, ensuring the secure storage of hand luggage before take-off to maintain safety standards.

Cabin Crew Member

Jet Airways
11.2006 - 11.2008
  • Passenger Assistance: Assisted passengers during boarding and deplaning, ensuring a smooth and comfortable transition.
  • Pre-Flight Inspection: Performed cabin duties as part of the pre-flight inspection, ensuring the readiness and safety of the cabin environment.
  • Sanitary Standards: Maintained quality sanitary conditions of serving and commissary equipment, prioritizing cleanliness and hygiene.
  • Team Support: Collaborated with colleagues, both senior and junior, to deliver in-flight services in alignment with company policies and procedures, fostering a cohesive team environment.
  • Communication and Safety: Effectively communicated informational and safety-related announcements to passengers using public announcements. Followed company regulations to promote a safe environment for travelers and employees, enforcing safety procedures and maintaining cleanliness standards in the aircraft cabin.

Education

BBA - Bachelor of Business Administration

Pondichery University
Pondichery
06.2012

High School Diploma - Aviation Hospitality and Travel Management

Frankfinn Institute of Air Hostess Training
Kochi
06.2006

Skills

  • Customer Service: As cabin crew professional, need to be skilled in providing excellent customer service to passengers
  • Communication: Effective communication is essential for conveying information, instructions, and responding to passenger queries
  • Problem-solving: As cabin crew professional, may face unexpected situations during flights, and need to be able to come up with creative solutions to solve problems
  • Conflict Resolution: may encounter passengers who are dissatisfied or unhappy during flights, and being skilled in conflict resolution can help diffuse situation and prevent it from escalating
  • Safety Procedures: need to be knowledgeable and trained in safety procedures and regulations to ensure safety of passengers and crew members during flights
  • First Aid: Having first aid skills and certification can be useful in handling medical emergencies that may arise during flights
  • Language Proficiency: Being proficient in multiple languages can be advantage when dealing with passengers from diverse backgrounds
  • Teamwork: Cabin crew professionals work in team environment, and being able to work collaboratively with other team members is important
  • Attention to Detail: need to pay close attention to details, such as safety equipment, passenger requests, and other aspects of flight
  • Time Management: need to be able to manage time efficiently to ensure that all tasks are completed within allotted time frame

Languages

English
Advanced
Malayalam
Native
Hindi
Advanced
Tamil
Upper intermediate

Timeline

Business Owner

Cafe Cache
08.2020 - 08.2022

Cabin Crew Supervisor

Emirates Airlines
08.2014 - 06.2020

Cabin Crew Member

Emirates Airlines
01.2009 - 07.2014

Cabin Crew Member

Jet Airways
11.2006 - 11.2008

BBA - Bachelor of Business Administration

Pondichery University

High School Diploma - Aviation Hospitality and Travel Management

Frankfinn Institute of Air Hostess Training

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Chikku Reji