Chikkumon Jacob

Stewarding supervisor

Melia Desert Palm Hotels and Resorts

Dubai

12.2021 - Current

Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Created team building initiatives to encourage upselling and meet revenue targets.
Negotiated with suppliers to obtain quality ingredients at excellent prices.
Prepared rotas to achieve stable coverage while minimising payroll costs.
Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led by example in providing customers with attentive, professional restaurant service.
Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
Developed menus with strict cost controls to maximise restaurant profits.
Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Recruited and trained high-performing team members to deliver faultless customer care.
Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Delivered in-depth training to customer-facing staff, promoting strong service performance.

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