CHINDA FOKOU
DUBAI,UAE
Summary
. Enthusiastic retail professional with 2+ years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Senior cashier
MASHAREE LIWA TRADING
DUBAI, UAE
11.2021 - Current
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimizing till discrepancies.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled diverse customer queries, providing accurate store, product and service information.
Customer service representative
ADVANCE MOVER TRANSPORT
DUBAI, UAE
01.2018 - 11.2019
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
Education
BACHELOR OF SCIENCE(B.Sc,) IN ECONOMICS - ECONOMICS
UNIVERSITY OF BUEA
CAMEROON 07.2014 - 09.2017
Skills
- Cash register operations
- Service upselling
- Cash handling policies
- Credit card payment processing
- Customer relations
- Till accuracy
- Scanner operations
- High volume transactions
- Payment processing
- Money management
- Coin counting
Languages
English AND FRENCH
Fluent
Accomplishments
- Supervised team responsible for executing well on projects, leading to 8% increased revenue.
- Upsold additional products, increasing monthly revenue 11%
- Collaborated with team of 18 in development of GANT online (click and collect[).
Timeline
Senior cashier
MASHAREE LIWA TRADING
11.2021 - Current
Customer service representative
ADVANCE MOVER TRANSPORT
01.2018 - 11.2019
BACHELOR OF SCIENCE(B.Sc,) IN ECONOMICS - ECONOMICS
UNIVERSITY OF BUEA
07.2014 - 09.2017
Similar Profiles
ANDREW MUGISHAANDREW MUGISHA
Customer Service Officer at Masharee Liwa TradingCustomer Service Officer at Masharee Liwa Trading
Esther NabustebiEsther Nabustebi
SALES REPRESANTIVE at LIWA TRADING STORESSALES REPRESANTIVE at LIWA TRADING STORES
RACHEL ANNE DELA CRUZRACHEL ANNE DELA CRUZ
Volunteer at Project Liwa-LiwaVolunteer at Project Liwa-Liwa