Chinmaya Meher
Retail Banking Professional
Dubai,DU
Summary
I am a cognitive learner keen to create value for stakeholders, by building a resilient organization for the long run. Lead high performing teams and delivered on stretch budget / metrics while ensuing the risks are managed withing the appetite. 1st generation rural migrant established in international market.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Head - Client Onboarding Retail Banking
Standard Chartered Bank
Dubai, Dubai
09.2019 - Current
- Implemented the CJ (Client Journey) structure to provide an instant onboarding experience comparable with the best consumer digital experiences, consistently rated 5-star by clients
- Lead multiple operations functions as the country process owner. The functions include CDD Operations, Liability Operations, Lending Operations, Credit Initiation Operations, Fraud Risk Management Operations, Service Operations, Mortgage Operations
- Delivered on stretch financial budget (30% in 2020 & 10% in 201) while processing much higher volumes there by bringing down the cost per acquisition significantly
- Digital origination improved significantly from
Head CDD Operations, Retail Banking UAE
Standard Chartered Bank
Dubai, Dubai
03.2007 - 08.2019
- Implemented CDD Ops Target Operating Model (TOM) for UAE Retail Business in 2017
- Lead and delivered on the digitization Agenda of the bank by rolling out ICM (Individual Client master) & ICDD (Individual Client Due Diligence) in 2018
- Exceeded on the objectives by delivering superb CDD Metrics through effective task prioritization and great work ethic.
- Set a benchmark for CDD Ops AE and was recognized as one of the best unit in the region and group
- Collaborated well with stakeholders to achieve significant outcome in a short span of time.
Head CDD Operations, Retail Banking, South Asia
Standard Chartered Bank
Mumbai, India
03.2015 - 03.2017
- Set up a large CDD Operations unit in India in a startup mode
- Dealt with internal & external auditors and regulators from CDD Operations perspective
- Revamped the local Regulatory Periodic Review (RBI) process for Retail Banking India, took it from a potential business restriction to an industry lead position.
- Delivered multiple high impact CDD remediation projects with significant volume (Legacy never rectified Credit Card base, BB Compliance Monitoring Review, Single Name data remediation, HNW, PEP, HRC, FI / FGO
- Championed FATCA & CRS implementation for Retail Banking India.
Head Operational Risk (CTB, RBP, SME)
Standard Chartered Bank
Mumbai, India
12.2008 - 03.2015
- Successfully managed Operational Risk for alternate channels (ATM, Net Banking, Mobile Banking, employee banking & premium acquisition team with 400+ staff) – 2008 to 2010
- Successfully managed operational risk for a very large Retail Banking Portfolio for almost 5 years with NIL failed audit (1.2 Mio Credit Cards, 40K ML, 30K PL, 500K CASA) - 2010 to 2014
- Participated in the acquisition & integration of couple of portfolio buyout transaction as OR workstream lead (Barclays loans portfolio in India (40K HL & PL) in April 2013, Credit Card portfolio (150K Cards) by SCB India in Feb 2012
- Participated in various projects collaboration projects as OR lead between 2008 to 2012 (SCB Bajaj co-branded Credit Card, SCB Lifestyle co-branded Credit Card, SCB Air Tell co-branded Debit card, Visit Britain SCB co-branded Debit card), Online Inward remittance through Times of Money, Financial Inclusion in collaboration with ATOM technology through BC model
- Delivered ORF (Operational Risk Framework) for Retail & SME Clients -2014
- Participated in the core banking migration from Hogan to eBBS.- March 2009
Head Operational Risk & Compliance
Prime Financial (Standard Chartered Bank)
Mumbai, India
10.2007 - 11.2008
- Developed and implemented an Ops Risk framework for Prime Financial (NBFC of SCB under which small ticket personal loans were done)
Regional Operations Manager
GE Money Financial Services Ltd
Lucknow/ Chandigarh/ Kolkata/ Mumbai, India
04.2004 - 09.2007
- Manager Retail Loan Operations
- Lead branch operations & did Branch Manager role
- Rolled out Call Center Centralization
- Implemented workflow system 4C
Regional Operations Manager
04.2004 - 05.2007
Collections Manager
GE Money Financial Services Ltd
AP Upcountry, Hydrabad, India
01.2002 - 03.2004
- Managed collections for multiple location through collections agency
- Tele collections, soft bucket, hard bucket, write off
- Repossession of assets
- Attended court for collections litigations
- Sold collections portfolio
Collections Manager - Credit Card
ICICI Personal Financial Services Ltd
Ludhiana, India
09.2001 - 12.2001
Officer Credit and Risk
Citi Financial
Ludhiana, Delhi, India
06.1998 - 09.2001
- Underwriting PL & Auto loans
- Managed Fraud operations
- Managed Collections operations
- Personally conducted thousands of filed verifications for underwriting
Education
WEB 3.0 KNOWLEDGE CERTIFICATE - FINANCIAL SERVICES
National University of Singapore | Asian Institute of Digital Finance
Online 11.2021 - 11.2021
CAMS -
ACAMS (Association of Certified Anti Money Launder
09.2020 - 01.2021
Oxford Fintech Program - FINTECH 2019
Said Business School, University of Oxford
01.2019 - 01.2019
PGDBA - Finance & International Business
Hindu Institute of Management
Sonepat, Delhi 06.1996 - 05.1998
B. Com (Hons) - Accounts, Maths, Economics, Company Law
G. M. College (Autonomous College Under Sambalpur University)
Sambalpur 07.1994 - 05.1996
Skills
Operational Risk Management
Credit Risk Management
Onboarding Design
AML /CDD Risk Management
Cyber Security
Fraud Risk management
Agile / New ways of working
Certification
WEB 3.0 KNOWLEDGE CERTIFICATE IN FINANCIAL SERVICES
Timeline
WEB 3.0 KNOWLEDGE CERTIFICATE - FINANCIAL SERVICES
National University of Singapore | Asian Institute of Digital Finance
11.2021 - 11.2021
WEB 3.0 KNOWLEDGE CERTIFICATE IN FINANCIAL SERVICES
11-2021
CAMS -
ACAMS (Association of Certified Anti Money Launder
09.2020 - 01.2021
Head - Client Onboarding Retail Banking
Standard Chartered Bank
09.2019 - Current
Oxford Fintech Program, FINTECH 2019
02-2019
Oxford Fintech Program - FINTECH 2019
Said Business School, University of Oxford
01.2019 - 01.2019
Head CDD Operations, Retail Banking, South Asia
Standard Chartered Bank
03.2015 - 03.2017
Head Operational Risk (CTB, RBP, SME)
Standard Chartered Bank
12.2008 - 03.2015
Head Operational Risk & Compliance
Prime Financial (Standard Chartered Bank)
10.2007 - 11.2008
Head CDD Operations, Retail Banking UAE
Standard Chartered Bank
03.2007 - 08.2019
Regional Operations Manager
GE Money Financial Services Ltd
04.2004 - 09.2007
Regional Operations Manager
04.2004 - 05.2007
Collections Manager
GE Money Financial Services Ltd
01.2002 - 03.2004
Collections Manager - Credit Card
ICICI Personal Financial Services Ltd
09.2001 - 12.2001
Officer Credit and Risk
Citi Financial
06.1998 - 09.2001
PGDBA - Finance & International Business
Hindu Institute of Management
06.1996 - 05.1998
B. Com (Hons) - Accounts, Maths, Economics, Company Law
G. M. College (Autonomous College Under Sambalpur University)
07.1994 - 05.1996