CHINOMSO EMMANUEL UCHENDU
Dubai,United Arab Emirates
Summary
Compassionate healthcare professional with focus on patient care and well-being. Committed to delivering high-quality medical support through strong clinical skills and thorough knowledge of healthcare protocols. Proven ability to collaborate effectively within multidisciplinary teams to improve patient outcomes.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Customer service representative
TRANS GUARD GROUP OF COMPANY
Dubai, UAE
2021.04 - 2024.11
- Coordinating passengers from aircraft to couching bus when arrival and when departing .
- Check and weigh cabin luggage and advice passenger on excess baggage payment before flight departure .
- Improved passenger satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Speak clearly to communicate easily to about 35% of non-native speakers .
Nurse
Global Home Health Care LLC
Abu Dhabi, UEA
2023.01 - 2024.10
- Provided 40% high quality patient care by administering medication, conducting routine checks and updating medical records.
- Collaborated with multidisciplinary team for improved patient outcomes.
- Enhanced patient comfort during treatment by providing emotional support and reassurance.
- Facilitated recovery of patients through constant monitoring, evaluation of condition.
- Help with repositioning and transferring patients using appropriate equipment, preventing falls and pressure sore.
Education
Diploma - Science / Hospitality
Unite Secondary School
Nigeria 2010.03 - 2016.06
Higher National Diploma - Hospitality
University of hospitality
Nigeria 2016.10 - 2019.10
Skills
- Positive disposition
- Patient care & Assistance
- Communication & Empathy
- Patient Safety and Risk Management
- Documentation & Report
- Social media navigation
- Pressure handling
- Client-Focused approach
- Email administration
- Attentive Listener
Languages
English
Native
Timeline
Nurse
Global Home Health Care LLC
2023.01 - 2024.10
Customer service representative
TRANS GUARD GROUP OF COMPANY
2021.04 - 2024.11
Higher National Diploma - Hospitality
University of hospitality
2016.10 - 2019.10
Diploma - Science / Hospitality
Unite Secondary School
2010.03 - 2016.06