Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Intern
Chintan Pandya

Chintan Pandya

ADMIN
Dubai

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Bring 5 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Administration assistant

ICICB Chain
Dubai
03.2022 - Current
  • Reviewed expense reports and invoices to assist with monthly accounting processing.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Received and screened high-volume internal and external communications, calls and email.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Managed customer orders and invoices to reduce financial discrepancies.
  • Kept and maintained accurate filing system for preservation of office information.
  • Assisted managers in compiling and organising materials for meetings.
  • Received, sorted and distributed incoming mail.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Acted as main contact for staff and clients.
  • Provided printing, photocopying scanning support to colleagues.

Help Desk Specialist

Deyaar Facilities Management
Dubai
02.2021 - 03.2022
  • Completed customer orders with speed and accuracy.
  • Processed invoices and payment runs with complete accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased revenue by upselling and recommending products.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Conducted testing to diagnose system faults.
  • Created and maintained displays and signs.
  • Monitored and updated stock levels and inventory databases.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Oversaw daily operations to achieve high productivity levels.

Senior Housekeeping Supervisor

King's College Hospital London
Dubai
10.2018 - 01.2021
  • Supervising the work of housekeeping staff: A Senior Housekeeping Supervisor manages the day-to-day activities of housekeeping staff, assigning duties, and ensuring that tasks are completed on time and to the highest standards
  • The Senior Housekeeping Supervisor is responsible for training and developing housekeeping staff, ensuring that they have the necessary skills to perform their duties effectively
  • Responsible for managing inventory levels, ensuring that cleaning supplies and equipment are always available
  • Also responsible for scheduling housekeeping staff and managing their time effectively to ensure that tasks are completed on schedule
  • The Senior Housekeeping Supervisor is responsible for maintaining the highest standards of cleanliness and ensuring that housekeeping staff adhere to established cleaning protocols and safety guidelines
  • Responsible for ensuring that guests receive excellent customer service and that their needs are met promptly and efficiently
  • The Senior Housekeeping Supervisor is responsible for managing the housekeeping budget, ensuring that expenses are within budgetary limits
  • Responsible for reporting on housekeeping activities, providing regular updates to management on housekeeping performance, and making recommendations for improvement.

PROJECT MANAGER

Eco Facilities Management Services PVT Ltd
Vadodara
01.2013 - 01.2017
  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all bedrooms, public areas and offices
  • Planning, organising and directing team members to ensure the highest degree of patient satisfaction and high standards of cleanliness across the hospital
  • To monitor, check and maintain standards of cleanliness within all areas of the hospital on a daily basis
  • Daily supervision of all housekeeping staff at all sites
  • Purchase, order and maintain housekeeping supplies and inventory
  • Recruit, schedule and train all new housekeeping staff members
  • To adhere to all meetings such as health and safety, infection prevention and control, monthly team meetings
  • Manage the housekeeping budget, control the holidays and staff schedule (EZLM) systems
  • Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the sites
  • To monitor and maintain good working relations with suppliers for linen, general and clinical waste, window cleaning, cleaning products, outside company for deep cleaning
  • Uphold the highest standards of cleanliness, safety, and conduct
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
  • To review and update the self-check cleaning sheets and to undertake all audits
  • To manage all site waste disposal and collection including clinical and confidential waste.

SHIFT MANAGER

Burger King
Melbourne
12.2006 - 02.2011
  • Multiple departments to create common goals, Followed instructions and guidelines to adhere to operational and maintenance regulations, Hungry jack's( burger king ), To ensure safe and sanitary food-handling practices, made sure all food preparation areas were cleaned and inspected, Optimized quality assurance procedure by efficiently completing regular line checks, Responsible for controlling portion sizes of menu items to meet budgetary goals, Provided efficient and courteous attention to guests by coordinating their stay from sign-in to check-out, promoting loyalty to hotel, Supervised food preparation and food handling to ensure safety procedures were followed, Recruited, interviewed, hired and supervised employees to fill back-of-house positions, Balanced restaurant cash registers daily, reconciled transactions, and made bank deposits, Responsible for training employees to use correct cooking methods, understand and follow safety standards, and work according to performance expectations.

Education

BACHELOR OF INFORMATION TEACHNOLOGY: NETWORKING -

Melbourne Institute of Technology
01.2011 -

Skills

  • Customer relationship building
  • Invoicing and billing
  • Competitor analysis
  • General office administration
  • Outstanding customer service
  • Problem-solving
  • Highly motivated
  • Team player
  • Fast learner
  • Training and development
  • Record-keeping and bookkeeping
  • Protecting information
  • Staff motivation
  • Office equipment maintenance
  • Operational processes
  • Insurance processing
  • Data entry
  • Travel administration
  • Financial aid document posting
  • Meeting planning
  • Microsoft Office
  • Problem resolution
  • Supervising clerical personnel
  • Multi-line phone systems
  • Attendance records preparation
  • Office supply management
  • Strong problem solver

Certification

  • Global Health and Safety Standard certificate
  • Customer Service Essentials certificate
  • Leadership styles & Qualities certificate
  • Monitoring Performance certificate
  • Environment Awareness certificate
  • Risk and Responsibilities certificate
  • Fire Safety certificate
  • Developing Team Trust certificate
  • First Aid certificate

Accomplishments

Https://www.linkedin.com/in/chintan-pandya-734771168

Timeline

Administration assistant

ICICB Chain
03.2022 - Current

Help Desk Specialist

Deyaar Facilities Management
02.2021 - 03.2022

Senior Housekeeping Supervisor

King's College Hospital London
10.2018 - 01.2021

PROJECT MANAGER

Eco Facilities Management Services PVT Ltd
01.2013 - 01.2017

BACHELOR OF INFORMATION TEACHNOLOGY: NETWORKING -

Melbourne Institute of Technology
01.2011 -

SHIFT MANAGER

Burger King
12.2006 - 02.2011

Similar Profiles

Create profile
Chintan PandyaADMIN