Chi Quinta Tifuh
Summary
Dynamic professional with a proven track record at Eppco, excelling in customer service and teamwork. Leveraged problem-solving and clear communication to enhance customer satisfaction and streamline operations. Demonstrated integrity and a flexible schedule, significantly improving team efficiency and guest experience. Skilled in cash handling and safe food practices, committed to maintaining high standards of cleanliness and service.
Overview
6
6
years of professional experience
Work History
Crew Member
Eppco
Dubai
09.2022 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Restaurant Waiter
RIXOS PREMIUM HOTEL
11.2020 - 08.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Cabin Crew Member
Camairco
Cameroon
07.2018 - 09.2019
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
Education
Bsc - Economics
University of BAMENDA
BAMENDA08.2017
Diploma - Art
Government High School
Mankon, BAMENDA06.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Crew Member
Eppco
09.2022 - 09.2024
Restaurant Waiter
RIXOS PREMIUM HOTEL
11.2020 - 08.2022
Cabin Crew Member
Camairco
07.2018 - 09.2019
Bsc - Economics
University of BAMENDA
Diploma - Art
Government High School