Microsoft Office 365
Chirag Lakhwani
Business Development Manager
Summary
I am a passionate business development & account management professional with years of work experience in B2B & B2C in fintech & start-ups. Extensive middle east experience with proven track record of sales and marketing, achieving targets, hiring, training and retaining high-performance teams. A motivating leader with strengths in building strategic relationships to support key business initiatives.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Business Development Manager
Strabl Pay - FinTech
09.2023 - Current
- Merchant Acquiring: Successfully grew online processing volumes by onboarding new merchants to the platform.
- Strategic Sales Growth: Successfully achieved impressive sales targets by strategically managing book of business, closing end to end client deals, including contract negotiation and agreement formulation.
- Strategic Partnerships: Built valuable partnerships with FinTechs, banks, and payment processors, regional E-Commerce platforms and businesses enhancing company's market position.
- Account Management Review and Strategy: Regularly reviewed merchants performance and devised individual account management and customer success strategies to maximize revenue and enhance customer engagement.
- Upsell and Cross Sell: Identify opportunities to upsell or cross sell products and services.
- Key Relationship Building: Established and maintained strong relationships with key decision-makers.
- Product Expertise: Acted as product expert, educating clients on Strabl's product solutions and best practices to help them achieve superior results through customized data-driven storylines tailored to their specific business needs.
- Comprehensive Sales Strategy: Developed a comprehensive sales strategy for merchants , optimizing sales growth.
- Data-Driven Insights: Gathered and analyzed customer insights and business intelligence to inform sales strategy and tactics.
- Management Reporting: Presented sales progress and provided realistic forecasts to management team.
- Cross-Functional Collaboration: Collaborated cross-functionally to enhance product development, operations, technology, marketing and client relationships.
- Market Leadership: Played a pivotal role in shaping Strabl's external narrative in market, remaining updated on industry trends, competition, and technological advancements.
- Merchant Feedback: Served as voice of customer, providing insights and feedback on products, operations, and opportunities to expand Strabl in region.
Customer Success Manager
Spotii BNPL - FinTech , A ZipPay Company
05.2021 - 08.2023
- Revenue Growth: Successfully delivered outstanding revenue growth, consistently meeting and exceeding monthly targets.
- Revived Inactive Merchants: Strategically revived revenue from previously inactive and mid-level merchants, significantly contributing to company's success.
- Effective Merchant Management: Skillfully managed new and existing merchant relationships, fostering enduring business connections.
- Strategic Partnerships: Spearheaded successful partnerships with FinTechs, banks, and payment processors, enhancing company's market position.
- Efficient Merchant Onboarding: Proficiently oversaw new merchant onboarding process, ensuring swift and efficient integration.
- Collaboration for Onboarding: Collaborated seamlessly with various departments (Sales, Ops, Marketing, Risk, CS) to expertly onboard new merchants.
- Profit-Boosting Incentive Structures: Innovatively created and implemented incentive structures for existing Enterprise and Mid-level merchants, resulting in remarkable increase in Gross Merchandise Value (GMV).
- Strategy Building For Less Active Merchants: Formulated and executed highly successful strategies to boost GMV for less active merchants, aligning cross-departmental efforts to achieve remarkable results.
- Process Excellence: Spearheaded process improvements that significantly enhanced operational efficiency and effectiveness across all departments.
- Merchant Training: Actively educated, trained, and addressed merchants' needs, becoming their trusted main point of contact.
- Marketing Enhancement: Collaborated seamlessly with marketing team to develop and execute strategies for company and merchants that substantially improved visibility and market presence.
- Competitor Insight: Provided invaluable competitor feedback, contributing to company's strategic advantage.
- Mystery Shopping Initiatives: Conducted in-depth mystery shopping initiatives to ensure comprehensive and effective merchant training.
Sales Manager
Pyypl - FinTech
03.2018 - 04.2021
- Growth in Paying Users: Successfully drove a remarkable increase in daily new paying users, ensuring robust growth and user engagement.
- Strategic Merchant Acquisition: Spearheaded acquisition and onboarding of new merchants to platform, expanding company's market reach and offerings.
- Powerful Sales Partner Network: Strategically built and expertly managed a comprehensive network of B2B & B2C Direct & Indirect sales partners (POS) across UAE.
- High-Performing Team: Effectively established and managed in-house team of professionals, while skillfully leading a team of sales executives.
- Market Expansion: Proactively expanded market presence in malls, hypermarkets, and supermarkets, successfully increasing company's accessibility.
- Effective Promotions: Successfully onboarded partner agencies to execute impactful promotional campaigns, further boosting product and service promotion.
Sales Manager
Huawei
12.2015 - 02.2018
- Consistently Achieving Monthly Targets: Demonstrated a remarkable track record of consistently achieving and exceeding monthly targets.
- Team Leadership: Led a high-performing team of 5 sales supervisors and 60 sales promoters, driving excellence in performance.
- Pioneering Market Presence: Established Huawei's strong presence in market from ground up, significantly contributing to company's market leadership.
- Partner Relations: Expertly maintained strong and mutually beneficial relationships with partners and managers.
- Setting and Surpassing Targets: Skillfully set monthly targets and led team to consistently surpass them.
- Elevating Terminal Image: Successfully enhanced terminal image and meticulously planned marketing strategies, contributing to strong brand presence.
- Effective Outlet PSI Management: Efficiently managed outlet PSI, ensuring seamless operations and customer engagement.
Sales Team Lead
Huawei
10.2014 - 11.2015
- Exceeding Sales Targets: Led a high-performing team of 40 sales promoters, consistently exceeding sales targets and driving revenue growth.
- Successful Team Building: Skillfully recruited and trained sales staff, fostering a dynamic and successful team.
- Effective Stock Management: Meticulously managed stock and provided daily reports to ensure operational efficiency.
Brand Ambassador
Microsoft
07.2011 - 09.2014
- Exemplary Sales Performance: Consistently achieved and exceeded monthly sales targets, showcasing exceptional sales expertise and customer engagement.
Education
BBA - International Business Management
London City College
Dubai , United Arab Emirates 09.2009 - 09.2012
High School Diploma -
Sharjah Indian School
Sharjah , United Arab Emirates 04.1997 - 06.2009
Skills
Negotiation Skills
Organizational Skills
Team Management
Revenue and Profit Maximization
Critical and Creative Thinking
Relationship Building and Management
New Business Development
Marketing
Strategic Planning
Problem Solving
Leadership
Sales Strategy and Processes
Strategic Partnerships
Strategic Partnerships
Software
CRM
Timeline
Business Development Manager
Strabl Pay - FinTech
09.2023 - Current
Customer Success Manager
Spotii BNPL - FinTech , A ZipPay Company
05.2021 - 08.2023
Sales Manager
Pyypl - FinTech
03.2018 - 04.2021
Sales Manager
Huawei
12.2015 - 02.2018
Sales Team Lead
Huawei
10.2014 - 11.2015
Brand Ambassador
Microsoft
07.2011 - 09.2014
BBA - International Business Management
London City College
09.2009 - 09.2012
High School Diploma -
Sharjah Indian School
04.1997 - 06.2009