Summary
Overview
Work History
Education
Skills
Software
Timeline
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Chirag Lakhwani

Chirag Lakhwani

Business Development Manager

Summary

I am a passionate business development & account management professional with years of work experience in B2B & B2C in fintech & start-ups. Extensive middle east experience with proven track record of sales and marketing, achieving targets, hiring, training and retaining high-performance teams. A motivating leader with strengths in building strategic relationships to support key business initiatives.

Overview

13
13
years of professional experience
4
4
Languages

Work History

Business Development Manager

Strabl Pay - FinTech
09.2023 - Current
  • Merchant Acquiring: Successfully grew online processing volumes by onboarding new merchants to the platform.
  • Strategic Sales Growth: Successfully achieved impressive sales targets by strategically managing book of business, closing end to end client deals, including contract negotiation and agreement formulation.
  • Strategic Partnerships: Built valuable partnerships with FinTechs, banks, and payment processors, regional E-Commerce platforms and businesses enhancing company's market position.
  • Account Management Review and Strategy: Regularly reviewed merchants performance and devised individual account management and customer success strategies to maximize revenue and enhance customer engagement.
  • Upsell and Cross Sell: Identify opportunities to upsell or cross sell products and services.
  • Key Relationship Building: Established and maintained strong relationships with key decision-makers.
  • Product Expertise: Acted as product expert, educating clients on Strabl's product solutions and best practices to help them achieve superior results through customized data-driven storylines tailored to their specific business needs.
  • Comprehensive Sales Strategy: Developed a comprehensive sales strategy for merchants , optimizing sales growth.
  • Data-Driven Insights: Gathered and analyzed customer insights and business intelligence to inform sales strategy and tactics.
  • Management Reporting: Presented sales progress and provided realistic forecasts to management team.
  • Cross-Functional Collaboration: Collaborated cross-functionally to enhance product development, operations, technology, marketing and client relationships.
  • Market Leadership: Played a pivotal role in shaping Strabl's external narrative in market, remaining updated on industry trends, competition, and technological advancements.
  • Merchant Feedback: Served as voice of customer, providing insights and feedback on products, operations, and opportunities to expand Strabl in region.

Customer Success Manager

Spotii BNPL - FinTech , A ZipPay Company
05.2021 - 08.2023
  • Revenue Growth: Successfully delivered outstanding revenue growth, consistently meeting and exceeding monthly targets.
  • Revived Inactive Merchants: Strategically revived revenue from previously inactive and mid-level merchants, significantly contributing to company's success.
  • Effective Merchant Management: Skillfully managed new and existing merchant relationships, fostering enduring business connections.
  • Strategic Partnerships: Spearheaded successful partnerships with FinTechs, banks, and payment processors, enhancing company's market position.
  • Efficient Merchant Onboarding: Proficiently oversaw new merchant onboarding process, ensuring swift and efficient integration.
  • Collaboration for Onboarding: Collaborated seamlessly with various departments (Sales, Ops, Marketing, Risk, CS) to expertly onboard new merchants.
  • Profit-Boosting Incentive Structures: Innovatively created and implemented incentive structures for existing Enterprise and Mid-level merchants, resulting in remarkable increase in Gross Merchandise Value (GMV).
  • Strategy Building For Less Active Merchants: Formulated and executed highly successful strategies to boost GMV for less active merchants, aligning cross-departmental efforts to achieve remarkable results.
  • Process Excellence: Spearheaded process improvements that significantly enhanced operational efficiency and effectiveness across all departments.
  • Merchant Training: Actively educated, trained, and addressed merchants' needs, becoming their trusted main point of contact.
  • Marketing Enhancement: Collaborated seamlessly with marketing team to develop and execute strategies for company and merchants that substantially improved visibility and market presence.
  • Competitor Insight: Provided invaluable competitor feedback, contributing to company's strategic advantage.
  • Mystery Shopping Initiatives: Conducted in-depth mystery shopping initiatives to ensure comprehensive and effective merchant training.

Sales Manager

Pyypl - FinTech
03.2018 - 04.2021
  • Growth in Paying Users: Successfully drove a remarkable increase in daily new paying users, ensuring robust growth and user engagement.
  • Strategic Merchant Acquisition: Spearheaded acquisition and onboarding of new merchants to platform, expanding company's market reach and offerings.
  • Powerful Sales Partner Network: Strategically built and expertly managed a comprehensive network of B2B & B2C Direct & Indirect sales partners (POS) across UAE.
  • High-Performing Team: Effectively established and managed in-house team of professionals, while skillfully leading a team of sales executives.
  • Market Expansion: Proactively expanded market presence in malls, hypermarkets, and supermarkets, successfully increasing company's accessibility.
  • Effective Promotions: Successfully onboarded partner agencies to execute impactful promotional campaigns, further boosting product and service promotion.

Sales Manager

Huawei
12.2015 - 02.2018
  • Consistently Achieving Monthly Targets: Demonstrated a remarkable track record of consistently achieving and exceeding monthly targets.
  • Team Leadership: Led a high-performing team of 5 sales supervisors and 60 sales promoters, driving excellence in performance.
  • Pioneering Market Presence: Established Huawei's strong presence in market from ground up, significantly contributing to company's market leadership.
  • Partner Relations: Expertly maintained strong and mutually beneficial relationships with partners and managers.
  • Setting and Surpassing Targets: Skillfully set monthly targets and led team to consistently surpass them.
  • Elevating Terminal Image: Successfully enhanced terminal image and meticulously planned marketing strategies, contributing to strong brand presence.
  • Effective Outlet PSI Management: Efficiently managed outlet PSI, ensuring seamless operations and customer engagement.

Sales Team Lead

Huawei
10.2014 - 11.2015
  • Exceeding Sales Targets: Led a high-performing team of 40 sales promoters, consistently exceeding sales targets and driving revenue growth.
  • Successful Team Building: Skillfully recruited and trained sales staff, fostering a dynamic and successful team.
  • Effective Stock Management: Meticulously managed stock and provided daily reports to ensure operational efficiency.

Brand Ambassador

Microsoft
07.2011 - 09.2014
  • Exemplary Sales Performance: Consistently achieved and exceeded monthly sales targets, showcasing exceptional sales expertise and customer engagement.

Education

BBA - International Business Management

London City College
Dubai , United Arab Emirates
09.2009 - 2012.09

High School Diploma -

Sharjah Indian School
Sharjah , United Arab Emirates
04.1997 - 2009.06

Skills

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Software

Microsoft Office 365

CRM

Timeline

Business Development Manager

Strabl Pay - FinTech
09.2023 - Current

Customer Success Manager

Spotii BNPL - FinTech , A ZipPay Company
05.2021 - 08.2023

Sales Manager

Pyypl - FinTech
03.2018 - 04.2021

Sales Manager

Huawei
12.2015 - 02.2018

Sales Team Lead

Huawei
10.2014 - 11.2015

Brand Ambassador

Microsoft
07.2011 - 09.2014

BBA - International Business Management

London City College
09.2009 - 2012.09

High School Diploma -

Sharjah Indian School
04.1997 - 2009.06

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Chirag LakhwaniBusiness Development Manager