Hi, I’m
CHITHRA C NAIR
PEOPLE EXPERIENCE ASSOCIATE
Dubai,DU
Summary
- Knowledgeable and dedicated people service professional with extensive experience in UAE and abroad industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses
Overview
5
years of professional experience
6
years of post-secondary education
Work History
Tradeling E-CommerceDUBAI, DUBAI
People Experience Associate
11.2021 - Current
Job overview
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled 95 calls per day to address customer inquiries and concerns.
LEAP MEDIA SOLUTIONSDUBAI, DUBAI
Senior Customer Service Representative
02.2020 - 10.2021
Job overview
- Engaged clients in person and over phone to answer questions and address complaints.
- Completed 100 outbound calls each day
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Respond to calls, emails and other messages from customers and give them the right answers and directions.
- Give accurate direction and support to team members to facilitate successful completion of organization's targets and performance goals.
- Make use of proven business techniques in the identification of lapses and loopholes in the organization's customer service department and recommend better strategies that will yield better results.
- Use expertise to build strong healthy relationships with clients, convince them of all benefits of attending the event/buying the product and create an open and accessible rout for free flow of information.
- Intimate new joiners with the rules and regulations of the organization to enable them work in accordance with the acceptable standards as this will affect their level of productivity and performance.
- Provide adequate training for new joiners in the customer service department to ensure that they provide good results.
QNA MARCOMDUBAI, DUBAI
Customer Service Representative
06.2018 - 01.2020
Job overview
- Extensive telephone outreach -handle 90+calls daily with duties including signing up new customers and retrieving customer data.
- Contribute to event registrations and sales pipeline additions.
- Partner with other sales and marketing team members to strategize on outreach to executives in targeted industries.
- Initiating sales with potential customers over the phone.
- Asking questions to engage customers and keep the conversation going.
- Gathering and documenting customer information and reactions to products/events.
- Answering customers' questions related to the events or products.
- Document phone-calls and follow-up time frames.
Acquira CorpDUBAI, DUBAI
Customer Service Representative
05.2016 - 02.2017
ARF PVT LTDKOTTAYAM, KERALA, INDIA
Administrative Officer
08.2015 - 04.2016
Job overview
- Skilled in attracting the most qualified employees and matching them to jobs for which they are well suited.
- Efficient in interviewing and assessing the people.
- Proficient in giving valuable decision and taking the feedback from the employees.
- Expert in taking the order from the seniors and giving valuable suggestions.
Education
MOUNT ZION COLLEGE oF ENGINEERINGPATHANAMTHITTA
MBA from Human Resources Management
07.2013 - 10.2015
University Overview
- Awarded 9TH RANK IN MG UNIVERSITY.
- Secretary of ANOKHA, HR CLUB at MZCE
- Anchored several functions conducted by the HR club at college.
- Active participation in various management fests held at the intercollegiate level.
MOUNT ZION COLLEGE oF ENGINEERINGPATHANAMTHITTA
Bachelor of Technology from APPLIED ELECTRONICS & INSTRUMENTATION
09.2008 - 06.2012
Skills
Excellent people skills
High-end event experience
Exceptional Interpersonal and communication skills
Ability to multitask and manage overlapping campaign activities
Strong phone contact handling skills and active listening
Customer Orientation and ability to adapt/respond to different types of characters
Experience of Microsoft Tool like Word, Excel and PowerPoint
A team player and one who is open to feedback and on-going self-development
Recruit people and perform various recruitment steps
Maintain the existing employees and take the feedback from them
Timeline
People Experience Associate
Tradeling E-Commerce
11.2021 - Current
Senior Customer Service Representative
LEAP MEDIA SOLUTIONS
02.2020 - 10.2021
Customer Service Representative
QNA MARCOM
06.2018 - 01.2020
Customer Service Representative
Acquira Corp
05.2016 - 02.2017
Administrative Officer
ARF PVT LTD
08.2015 - 04.2016
MOUNT ZION COLLEGE oF ENGINEERING
MBA from Human Resources Management
07.2013 - 10.2015
MOUNT ZION COLLEGE oF ENGINEERING
Bachelor of Technology from APPLIED ELECTRONICS & INSTRUMENTATION
09.2008 - 06.2012
Reading , Dancing
Reading - Motivational Stories and Fictions
Dancing - Kalathilakam at school level from 1996 to 2005
Reading , Dancing
Reading - Motivational Stories and Fictions
Dancing - Kalathilakam at school level from 1996 to 2005