Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

CHITRA JHA

Dubai
CHITRA JHA

Summary

Results-driven Operations Manager with over 14 years of experience in the retail industry. Proven track record of exceeding sales and service targets and driving business growth. Skilled in leading and motivating teams to deliver exceptional customer service.

Overview

18
years of professional experience

Work History

Life Opticals

Assistant Manager of Operations
06.2022 - Current

Job overview

  • Life Optical is a newly launched venture of Life Healthcare Group, one of the largest pharmacy chain in the Middle East with 500+ pharmacy stores. I am responsible for handling the entire division and taking care of operation of multiple retail stores across various locations right from requirement assessment , inventory analysis, performance monitoring, mentoring staff, formulating sales promotions and other activities to ensure achievement of financial goals with a satisfied clientele.

MnM Optics

Store Manager
07.2020 - 04.2022

Job overview

  • MnM group operates a chain of retail optical units where my responsibilities included achieving sales targets, maintaining merchandising and inventory of the store, performing sales analysis, and training the staff.

Rivoli Eyezone

Store Incharge
12.2017 - 05.2020

Job overview

  • Rivoli Eyezone is a respected name when it comes to retail eyewear chain and boasts of some of the most luxurious stores across the UAE. As a store incharge in some of prestigious location such as Dubai Mall and Burjuman, I was responsible for the sales target of the store and training of staff.

Aster Opticals

Store Incharge
09.2014 - 11.2017

Job overview

  • One of the leading Medical service providers widely spread across the Gulf region, I was hired during the inception of Aster Optical retail unit and was actively involved in the expansion of the institution, maintaining the merchandising and inventory of multiple stores, managing Insurance business and conducting training session for optometrists and sales staff.

Optic7 LLC

Optometrist and Store In-charge
06.2012 - 07.2014

Job overview

  • A retail shop where I was employed as an Optometrist and stone In-charge, responsible for managing the sales and inventory along with regular duty as an optometrist.

Titan Eye

Optometrist
01.2011 - 04.2012

Job overview

A TATA enterprise venture and one of the largest optical chain in India offering wide range of eyewear accessories and service with high emphasis on quality. I was employed as an Optometrist, conducting comprehensive eye examination and sales of optical aid to the customers.

GKB Optolabs - Carl Ziess

Optometrist
08.2010 - 12.2010

Job overview

A joint venture between GKB Optolabs and Carl Ziess Vision resulting in high end optical retail chain, I was involved in conducting eye examination and sales of contact lenses and eyewear.

Thakkar Opticals

Optometrist
08.2009 - 07.2010

Job overview

A retail unit in the heart of the city, I was employed here as an Optometrist and responsible for conducting eye examination and dispensing visual aids.

Lions Club

Optometrist
07.2007 - 07.2009

Job overview

Lions Club is one of the leading NGO providing healthcare services in rural areas and involved in arrangement of Eye checkup camps and doing Ocular disease diagnosis.

Education

S.P Jain School of Global Management
Dubai

Executive MBA
02.2025

University Overview

Executive MBA in Marketing and Sales

NIMS University
India

Master of Optometry
01.2018

Institute of Eyecare
India

Bachelors of Optometry
01.2007

Calcutta University
Kolkata, India

Bachelors of Science
01.2005

Skills

  • Team Management
  • Decision Making
  • Leadership and people management
  • Verbal & Written Communication

Languages

English
Hindi
Bengali

Timeline

Assistant Manager of Operations

Life Opticals
06.2022 - Current

Store Manager

MnM Optics
07.2020 - 04.2022

Store Incharge

Rivoli Eyezone
12.2017 - 05.2020

Store Incharge

Aster Opticals
09.2014 - 11.2017

Optometrist and Store In-charge

Optic7 LLC
06.2012 - 07.2014

Optometrist

Titan Eye
01.2011 - 04.2012

Optometrist

GKB Optolabs - Carl Ziess
08.2010 - 12.2010

Optometrist

Thakkar Opticals
08.2009 - 07.2010

Optometrist

Lions Club
07.2007 - 07.2009

S.P Jain School of Global Management

Executive MBA

NIMS University

Master of Optometry

Institute of Eyecare

Bachelors of Optometry

Calcutta University

Bachelors of Science
CHITRA JHA