Chitresh V Poojary
Dubai
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
20
20
years of professional experience
Work History
Senior Hilti Store Account Manager
Hilti Emirates LLC
07.2008 - 11.2023
- Managed multiple accounts simultaneously while meeting deadlines.
- Established strong relationships with decision-makers and influencers within client organizations.
- Reset store displays for special events and seasonal merchandise changes.
- Presented product features and advantages to potential customers during sales meetings.
- Utilized problem-solving skills when dealing with difficult customers.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Conducted market research to identify potential new customers.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Senior Customer Relationship Advisor
3 Global Services
02.2007 - 05.2008
- Company Overview: 3 is a global telecommunications company operated by 'Hutchison Telecom International Ltd'. Being a part of the Hutchison Whampoa Group, It’s one of the world's most top most operators of telecommunications and Internet infrastructure.
- Interaction with customers in Australia, Ireland & UK with queries relating to their 3G level phones and contracts.
- Provide exceptional customer service experience by not placing the customers on hold, by providing first call resolution in timeliness manner and by making the customer feel special.
- Keeping a close watch on entire team’s Stat’s on daily basis, and reviewing it on daily basis at the brief with team member for better team performance.
- Preparing the Monthly Business Revive presentation and discussing it with team mates at the end of each month to know where the team stands, and setting targets for the coming month.
- Achieved sales target.
- Achieve 100% target on Customer Satisfaction Surveys.
- Awarded as a best Advisor during quarter 3, 2007.
- Received the Dream Team Award during quarter 1, 2008.
- Maintaining a quality score of 85% and above consistently.
- Maintaining a Customer Satisfaction Survey score of 100%.
Brand Ambassador (CRA)
Goldshield PLC Mumbai
04.2005 - 02.2007
- Company Overview: Goldshield is profitable marketing-led emerging British Pharmaceutical and Healthcare Company. Growth has been rapid and achieved both organically and through institute product requisition. The group has grown to its present size with equity funding of £1.8million up to March 31st 1998.
- Responsible for handling calls from four different shopping channels in UK as well as handling customer service.
- Responsible for mentoring new agents on the floor to bring them up learning by active feedback and providing shortcuts to reduce talk time and increase quality standards.
- Collecting the data for the sale made and sending a report on the same to Team Manager.
- Consistently achieved monthly targets and developed good interpersonal skills.
- Have been awarded with a certificate for the associate of the quarter thrice during my tenure in the company.
- Have also received an award for excellence at work twice from the CEO.
- Have achieved a highest quality score in the history of Goldshield.
Customer Service Executive
Stream International
01.2004 - 03.2005
- Company Overview: Stream is committed to quality and innovation in contact center services. Over the past several years, various clients and industry groups have recognized Stream for sustained quality, contributions to the industry, and excellence in the community. 2007 Global Outsourcing 100: Stream recognized among industry leaders by International Association of Outsourcing Professionals.
- Responsible for meeting customer’s expectation profitably.
- Was handling the project by the name 'Direct TV', which provides dish satellite service across U.S.
- Major Job responsibility included selling the product to U.S customers, as it was an outbound process.
Education
MBA - marketing management
JNU university
01.2022
Bachelor of Commerce -
University of Mumbai, Siddharth College of Commerce and Economics
01.2003
Computers hardware and networking maintenance course -
Government Polytechnic Mumbai
Skills
- Supportive team participant
- Quick learner and adjuster
- Strong organizational skills
- Results driven
Personal Information
- Date of Birth: 10/02/82
- Nationality: Indian
- Driving License: Yes
- Marital Status: Married
- Visa Status: Residence Partner Visa
Executive Profile - Summary
Result driven professional with a solid verifiable for carrying out company plans in the best possible manner with delivery of more than desired results. Eager to join a professional organization where I can contribute and be a team player and prosper opportunities of challenging assignments to enhance my knowledge for a sustained mutual growth. I am quite aggressive in pursuing my Key Result Areas as well as have proved to be an efficient & effective team player. I do possess the aptitude for learning more on the job, delivering desired results under pressure, Man management, adaptable to changes both internally (within company) as well as externally (market & business partners). I assure you that I will maintain the same level of Self Confidence, Motivation & Creativity within any organization I join in order to achieve short term & strategic organizational objectives.
Timeline
Senior Hilti Store Account Manager
Hilti Emirates LLC
07.2008 - 11.2023
Senior Customer Relationship Advisor
3 Global Services
02.2007 - 05.2008
Brand Ambassador (CRA)
Goldshield PLC Mumbai
04.2005 - 02.2007
Customer Service Executive
Stream International
01.2004 - 03.2005
MBA - marketing management
JNU university
Bachelor of Commerce -
University of Mumbai, Siddharth College of Commerce and Economics
Computers hardware and networking maintenance course -
Government Polytechnic Mumbai
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